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Seller#: 0UH8ISD1TROLVDF47

STRIKER HAND TOOLS Seller Profile 704-658-9332 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from STRIKER HAND TOOLS See all products from STRIKER HAND TOOLS

Monday – Thursday (8:00 AM – 5:00 PM EST) / Friday (8:00 AM – 3:00 PM EST) / No Weekend Hours

Researched, designed and tested by professionals, STRIKER® products provide users with functional, innovative solutions. They are engineered for reliability and performance in demanding environments. STRIKER® is a registered trademark of Mooresville, North Carolina based BISS Product Development.

For more information about Striker Hand Tools please visit our web site at www.strikerhandtools.com

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (163 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 107 Reviews
newegg
65%
Good Rating + 4 37 Reviews
newegg
23%
Average Rating + 3 8 Reviews
newegg
5%
Poor Rating + 2 6 Reviews
newegg
4%
Very Poor Rating + 1 5 Reviews
newegg
3%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
mgb
Order Date : 11/10/2012

Rating + 1 flash light DOA

Received my flash light and it was DOA.
So far Newegg has not been helpful at ALL!

Did you find this review helpful? Yes No

Neil
Order Date : 10/9/2012

Rating + 4 Postage due?

Wasn't expecting the $3.24 postage due at delivery, but didn't want to waste everyone's time (especially mine) by refusing delivery and returning to sender, so I paid. Happy I did too because this is a really clever light and it came in handy getting under the dash of my car.

Did you find this review helpful? Yes No

DerLew
Order Date : 10/1/2012

Rating + 5 Great customer service

I had a problem with one of the suction cup things, emails them, had a response with a tracking number within an hour stating they were sending out two more.

Cannot believe how great they were!

Did you find this review helpful? Yes No

Ledguy
Order Date : 10/1/2012

Rating + 2 Save your money

These units are way over priced, should be about a dollar each. They are too short for most use. They stick to some things ok, but then they don't have the little tab to unstick them. Tried to put my smart phone on a table with it, but it bounced to much to type on. Better make sure whatever you have on it will fall on a safe surface.

Did you find this review helpful? Yes No

rlstum
Order Date : 10/1/2012

Rating + 3 nothing to crow about

The seller did fine in fulfilling the order, but the product leaves a bit to be desired. Turns out that this works only with very smooth surfaces. Essentially that means that in order to use it, I need to take my iPhone out of its protective case. Nor can I use it on the dash of my car since that surface is not glassy smooth. It does something but not what I had hoped.

Did you find this review helpful? Yes No

N/A
Order Date : 10/1/2012

Rating + 5 Striker Simple Sucker

Striker's Simple Sucker product arrived in new condition and worked as described.

Did you find this review helpful? Yes No

N/A
Order Date : 8/23/2012

Rating + 5 Fast delivery

This seller sent mt package 1st class mail! Haven't seen that before. :)

Did you find this review helpful? Yes No

LongArmScotty
Order Date : 4/17/2012

Rating + 5 Just as expected

Tracking number did not work but I still relieved the item in a timely manner. Arrived just as one would expect.

Did you find this review helpful? Yes No

Carl C.
Order Date : 4/17/2012

Rating + 5 Good technology

These are very effective and reliable light sources based on my experience of use. Provides a good light source when working on HTPC boxes & servers. Also very good for under the hood of cars and also diesel generators. You can work interrupted in pitch black with these babies.

Did you find this review helpful? Yes No

mreks
Order Date : 4/17/2012

Rating + 5

Items as described - prompt shipping.

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    Striker Stands behind our products. We put a lot of focus into creating innovative designs and products. We strive to produce those products with quality and do our very best to deliver those products to your door in a cost effective manner. If you have a defective product, don't sweat it! Just give us a friendly call or email and know that we are here to take care of you. We will do our best to correct the situation in a timely manner and put a smile back on your face. Your feedback is important! Call us at 704-658-9332 or email at info@bissproducts.com

    Want more words to read on the matter? Here you go...

    Returns and Exchanges

    Return Policy
    You may return products purchased directly from www.strikerhantools.com for a refund, store credit, or exchange within 30 days of the order shipment date. All returns must be accompanied by a Return Merchandise Authorization number (RMA #). To obtain an RMA # please contact customer care at 704-658-9332 or by email returns@striker1.com

    Our Mistake?
    If you receive the wrong product, or if your product arrives defective or damaged simply contact customer care at
    704-658-9332 or by email returns@striker1.com. You must contact our customer care department within 30 days of the original shipping date. We are happy to replace your defective item(s), provided the returned item(s) are received back in their original packaging, along with all accessories.

    Change Your Mind?
    We will refund your purchase, provided the returned item(s) are received back in their original packaging, along with all accessories and item(s) are in “as-new” condition. Items marked clearance, close-out or non-returnable are not eligible for a refund and will not be accepted. Shipping costs will not be refunded. Please note that you will be responsible for return shipping costs of non-defective merchandise. Some products are also subject to a 15% restocking fee – feel free to ask if you are unsure if your item is subject to this fee. Additional restrictions may apply, please contact us for more information.

    Exchanges
    At this time we do not process exchanges. If you need a different, size, color or item than the one that you ordered – you must first return the item. After we have received your returned item, we will issue a store credit with which you may purchase your desired item(s).

    Warranty
    All products are warranted against manufacturer defects.
    Call our offices with any questions or concerns.

    Striker Hand Tools, LLC
    Attn: Returns Department
    200 Overhill Dr.
    Suite C
    Mooresville, NC 28117

    Questions? Call 704-658-9332 (8:00am – 5:00pm EST)
    Email: returns@striker1.com
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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