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Seller#: 0UHZRBI9FMWL3VD43

SVP Seller Profile 510-770-8982EXT199 Email This SellerEmail This Seller  See all products from SVP See all products from SVP

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (6 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 4 Reviews
Good Rating + 4 1 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 1 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Happier in FL
Order Date : 7/18/2013

Rating + 5 prompt reply

received prompt reply from seller regarding assembly problems and their willingness to issue RMA.

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Order Date : 5/17/2013

Rating + 1 Very Poor!

Placed a simple scanner order for 3 units total. I received 1 of 3. I contacted Newegg to start a claim and never received any form of communication from SVP in a week. recontacted Newegg to be informed they had no control nor knowledge on what stage the process was in at this point. I decided to get a full refund. On the same day, I received 2 emails from SVP stating 2 different tracking numbers for the "forgotten" 2 from the original order. Now I have 2 invalid tracking numbers, I'm out over $350 so far and I still have no idea what to expect as far as refund or product or how many scanners I will end up with.....

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    Your satisfaction is our goal. Every product we sell is backed by the 1 year manufacturer's warranty, plus is covered for most products by SVP's Satisfaction Guarantee.

    If a product you purchase fails to meet your needs, you are welcomed to return it to us within 30 days of

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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