Sale Axis
Sale Axis Seller Profile
718-312-8868
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Review Summary
(62
Reviews
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| Excellent |
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37 Reviews |
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| Good |
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12 Reviews |
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| Average |
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2 Reviews |
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| Poor |
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4 Reviews |
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| Very Poor |
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7 Reviews |
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| Reviewer | Seller Review |
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2/19/2013 12:17:23 PM
I am STILL waiting for my refund.
1 out of 1 people found this review helpful.
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12/28/2012 5:14:38 AM
I purchased two tablet covers for my two Samsung Galaxy Tab 2 7.0's that I just bought at the same time on Oct 31, 2012 as Christmas gifts. They were intended to be covers for the 2 Samsung Galaxy Tab 2 7.0 tablets I had ordered at the same time. The case covers don't fit and the company, Sale Axis, is refusing to RMA the items, indicating it's been too long since the item was ordered.
I didn't realize that the items were from a 3rd party company. I bought these items with the thought that Newegg is on the name, so I'm covered right? Wrong. Sale Axis is refusing to RMA these items since it's been over the 30 day return policy. I guess you have to check who Newegg is using to 3rd party your items now, or in my case, just stop using Newegg. Truly sad that Newegg is allowing these 3rd party companies to use the Newegg name yet not provide the same level of customer service.
1 out of 1 people found this review helpful.
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12/13/2012 2:48:24 AM
After 15 days of waiting, at Christmas, I email seller and the response is USPS lost package and a new one was sent on the same day I requested a refund. 14 more days put package here after Christmas. Do Not Trust This Seller.
1 out of 1 people found this review helpful.
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11/21/2012 6:04:22 AM
As of yet I am still waiting for the merchandice. Never got it. when approached by Newegg to resend it they refused. I did get a refund. This seller gives Newegg bad reputation. The item in question probably was delivered to a different address which has happened before. What the USPS does is out of my control as a consumer.
1 out of 1 people found this review helpful.
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9/21/2012 10:09:02 PM
This seller described an item as fitting a certain cell phone but it does not. I sent them an email requesting a refund and a shipping return label. They instead sent me an email trying to charge me a restocking fee because it was a "quality issue." I responded that it was not "quality issue", but an issue of the seller deceiving the buyer with a inaccurate product description. Beware of this seller.
1 out of 1 people found this review helpful.
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9/5/2012 3:11:21 PM
Item arrived sooner than expected.. it works... Well beyond my expectations...
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7/20/2012 7:13:06 AM
Since there was no tracking number I could track on line I called to track the package and it was very hard to reach you by phone, no answer several times. Since I was a first time user, I began to think ill of this site. Finally got thru and you tracked my item. Thanks.
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7/6/2012 1:17:27 PM
Product arrived as described and in a timely fashion. Can't ask for more than that.
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- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 15.00%
- I ordered the wrong item and want to return it.
Please contact us first to obtain Return Authorization (RA). We can be reached via email at cs@shopcuscus.com. We will email you the RA# and the return shipping address. That RA# must be marked clearly on the outside of the shipping box.
**Returns without RA# will be rejected**
All merchandise for return must meet the following conditions:
-Return in undamaged original packing and resell-able condition (including ALL original packaging, accessories, manuals and warranty cards);
-Return to us within 30 days after invoice date (unless otherwise indicated)
-All returns must be prepaid; No COD's accepted
-Copy of invoice enclosed with merchandise
-Enclose a brief letter of explanation
-Merchandise returned for refund will be charged a 15% restocking fee (this percentage may vary depending on supplier policy).
-All returns will be evaluated and tested upon receipt by our technical team.
**please note: items returned to us that do not meet with our policy will not qualify for any credit and will be either returned to you at your expense or discarded. Also, certain items are nonreturnable: such as books, games, DVDs, skincare products, and some electronics
My item arrived damaged/I have not received my package.
Please contact us within 7 days after receiving the item, so we can contact the package carrier (UPS, FedEx, or USPS) and file a claim using the package tracking number. Due to time limitations set by the carriers, if you don't contact us within 7 days after you receive the item, you may lose your claim. If you would like a second shipment to be made, please place a replacement order and you will be credited for the lost order upon resolution of the lost package.
I received a defective item.
First please check with the product manufacturer warranty, as they can be most helpful in solving many issues. Contact us within 7 days of receiving the defective item. All returns will be evaluated and tested upon receipt by our technical team.
I was shipped an incorrect item.
Please contact us within 7 days to follow the return process. What about return shipping? Customers are responsible for return shipping charges, including when a package is refused.
I want to cancel my order.
Orders begin processing immediately. Only orders that have not yet been shipped or have not yet been processed can be canceled. Successful cancellation will be confirmed in writing. If the package has been shipped/or processed, please follow the return process.
I want an exchange/replacement.
Please re-place an order for the exchange or replacement to ensure prompt delivery. You will be credited for the return order upon receiving and inspection of the returned.
Who will issue refund/credit?
Refund/credit shall be expected from Newegg.
- We can be reached via email at cs@shopcuscus.com. We will email you the RA# and the return shipping address. That RA# must be marked clearly on the outside of the shipping box.
**Returns without RA# will be rejected**
