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Sale Axis Seller Profile 718-312-8868 Email This Seller See all products from Sale Axis
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Standard Return Policy
Please contact us first to obtain Return Authorization (RA). We can be reached via email at firstname.lastname@example.org. We will email you the RA# and the return shipping address. That RA# must be marked clearly on the outside of the shipping box.
**Returns without RA# will be rejected**
All merchandise for return must meet the following conditions:
-Return in undamaged original packing and resell-able condition (including ALL original packaging, accessories, manuals and warranty cards);
-Return to us within 30 days after invoice date (unless otherwise indicated)
-All returns must be prepaid; No COD's accepted
-Copy of invoice enclosed with merchandise
-Enclose a brief letter of explanation
-Merchandise returned for refund will be charged a 15% restocking fee (this percentage may vary depending on supplier policy).
-All returns will be evaluated and tested upon receipt by our technical team.
**please note: items returned to us that do not meet with our policy will not qualify for any credit and will be either returned to you at your expense or discarded. Also, certain items are nonreturnable: such as books, games, DVDs, skincare products, and some electronics
My item arrived damaged/I have not received my package.
Please contact us within 7 days after receiving the item, so we can contact the package carrier (UPS, FedEx, or USPS) and file a claim using the package tracking number. Due to time limitations set by the carriers, if you don't contact us within 7 days after you receive the item, you may lose your claim. If you would like a second shipment to be made, please place a replacement order and you will be credited for the lost order upon resolution of the lost package.
I received a defective item.
First please check with the product manufacturer warranty, as they can be most helpful in solving many issues. Contact us within 7 days of receiving the defective item. All returns will be evaluated and tested upon receipt by our technical team.
I was shipped an incorrect item.
Please contact us within 7 days to follow the return process. What about return shipping? Customers are responsible for return shipping charges, including when a package is refused.
I want to cancel my order.
Orders begin processing immediately. Only orders that have not yet been shipped or have not yet been processed can be canceled. Successful cancellation will be confirmed in writing. If the package has been shipped/or processed, please follow the return process.
I want an exchange/replacement.
Please re-place an order for the exchange or replacement to ensure prompt delivery. You will be credited for the return order upon receiving and inspection of the returned.
Who will issue refund/credit?
Refund/credit shall be expected from Newegg.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.