SALETAGZ Seller Profile 866-896-4750 Email This Seller See all products from SALETAGZ
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Standard Return Policy
Our 30 days return policy starts from the day you received your item.
Refunds and exchanges may only be made within 30 days of receiving the merchandise.
If item has been opened and/or used, a 15% restocking fee may be applied for a refund or an exchange.
A refund will not be accepted if you return your item with missing parts.
A refund will not be accepted if you return your item with any kind of damage (misused or abused merchandise).
Physical damage due to droppage or improper handling.
Damage from using accessories that are not recommended for the phone
All returns must be in the original non-damaged condition, including packaging, documentation, warranty cards, manuals and accessories or else it will not be accepted.
Shipping & handling charges paid by the seller are not refundable and will be deducted form the customer's refund on returns.
Customer is responsible for shipping, shipping cost and proof of delivery on all returns. Please be sure that you return shipments are properly packed and fully insured. We are not responsible for returned packages if lost by shipper/carrier or got damaged buy carrier.
All defective merchandise may be returned back to us only within the 14 days of receipt. Misused or abused merchandise will not be accounted as defective.
Shipping cost (to and from buyer) will be charged for any refused shipping delivery (include duties, taxes and customs fee if any).
By buying our item you agree to all terms and conditions mention on this add.
This policy may be modified or changed without any further notice.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.