Satechi Seller Profile 858-268-1800 Email This Seller See all products from Satechi
Founded in 2005 and headquartered in sunny San Diego, Satechi's single mission is to help you live your life efficiently.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
30-Day Guarantee: Satechi offers an exclusive 30-day exchange/refund policy to Satechi.net and Amazon.com customers. If you are not completely satisfied with your purchase, you may exchange it or receive a full refund, subject to a Return Authorization from Satechi. To be eligible for the 30-Day Guarantee, you must request an exchange or refund within 30 days from the date of purchase by emailing email@example.com or calling 1-858-268-1800.
Refunds: All refunds, as well as the difference in cost between replacement products, will be issued to the customer via the same method as purchase payment.
Returns: Items which are being returned after 30 days from the date of purchase are subject to receiving store credit for the original purchase amount. Amazon.com customers who receive store credit may only use the store credit to purchase Satechi products.
Replacements/Exchanges: We make every attempt to provide you with a replacement product that is the same as the item purchased. However, Satechi reserves the right to provide you with a replacement product that is a product of a similar style or a substitute equivalent that may not be of the like kind (depending on availability). In the event we cannot provide you with the same product as a replacement, we will notify you immediately and ensure you agree with the replacement product. Customers are fully responsible for shipping and handling charges for exchanges, as well as the difference in cost of the products.
Return Instructions: Depending on the condition of goods and packaging materials, returns can be subject to a small restocking fee (up to 20% of the item’s purchase price). If the item is returned in "new" condition with all packaging intact, it will not be subject to a restocking fee.
All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out), and all accessories. We will charge you the original purchase price for damaged, altered, or missing items, including items which have tape or writing on them. We reserve the right to refuse any such returns.
Any merchandise returned to us unauthorized will be refused. Please ship your parcel back to us freight prepaid, unless we have provided prepaid postage (defective products within the 30-Day Guarantee period are eligible for prepaid postage). We suggest that you use USPS Ground Service 'Insured” when returning an item to us. Sorry, we cannot accept COD or freight-collect shipments. No goods will be accepted for exchange or return without authorization.
Limitation of Liability: Warranties do not cover misuse, unauthorized modifications, external causes such as acts of nature or shipping hazards, or damage caused by accident, misuse, or abuse of the product. Neither does the warranty cover normal wear and tear, or damage to any non-Satechi product used in connection with the product.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.