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Seller#: 0UH4F84UU0FN3V126

SaveMart Seller Profile 008618859146242 Email This SellerEmail This Seller  See all products from SaveMart See all products from SaveMart

For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

SaveMart
SaveMart is a leading supplier in computer parts and accessories, electronics items and digit gadgets,replacements.
We aim to supply the highest quality products but still at very affordable prices for all customers.and devote ourselves to help you Save Time,Save cost,
bulid a safe and enjoyable transaction market.That's what SaveMarts really means.

SaveMart Customer Care
Our friendly and knowledgeable staff is always ready to assist you with your order and any product related questions.
to guranntee you have a 100% satisfied experience and build a long term cooperative relationship or friend-ship with us.

SaveMart Shipping Service
Most domestic orders are shipped via USPS Standard shipping. Most items leave our warehouse within 1-2 business days after we got your full payment.
As soon as it ships, we inform you shipping details, including a tracking number. The delivery usually takes 4~7 business days based on your location.
Please make sure you provide valid physical address when you check out.

SaveMart Customer Service
You can shop with confidence because we are dedicated to qualified products and 100% satisfied customer service. If you need help, please send a message before leave any netrul or bad feedback. Your question will be answered in very short time.
(Note: We suggest you contact us through Newegg message or feel free to send us email to below account. Then we will contact you back ASAP)

SaveMart Email:

SaveMart@outlook.com

Office hours: 9:00 AM-5:00 PM pacific time. Mon-Fri. Office closes on holidays.

About Return Policy
We accept return or exchange within 14 days after package delivered.Please contact us first for Return Merchandise Authorization (RMA) and return address before you ship back the package.
If buyer places the wrong order or just don't need the item, we accept return with 15% restocking applied.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (207 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 123 Reviews
newegg
60%
Good Rating + 4 21 Reviews
newegg
10%
Average Rating + 3 6 Reviews
newegg
3%
Poor Rating + 2 9 Reviews
newegg
4%
Very Poor Rating + 1 48 Reviews
newegg
23%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
JoeWPgh
Order Date : 8/4/2015

Rating + 1 Sellers like this are the death of Newegg

3 days after placing my order, I contacted SaveMart to learn the status of my order. (In the good old days, the real Newegg would have had the unit in my hands in this amount of time.) They responded with a bogus tracking number and a request that I rate them 5 stars. Ha!!!!
3 days ago I called Newegg customer service. They promised to contact SaveMart and get a tracking number to me the next day. It's now 16 days since I placed the order, and still no PSU, tracking number, or any further contact from Savemart.

If Newegg values their brand identity, they would police the behavior of their "super sellers", as it's a direct reflection on the once bulletproof Newegg brand. But that does not appear to be the case. It's difficult to view Newegg now as anything other than another internet middleman for atrocious e-tailers who could never survive without the shield of a once respected name..
Seller Response:Dear freind,

our apologize for the unexpected shipment issue.
dear, you can feel free to contact me at anytime.we are always here for assist.
but this is the only message we receive from you here.
we hope we can take a good communication before leave us any negative feedback.

here to prottect your benefit,we have shipped out a new replacement last week.
tracking# is usps 9405510200882709482266.


Did you find this review helpful? Yes No

Micha
Order Date : 7/25/2015

Rating + 1 SaveMart

I can not review a product I did not recieve. My order was "lost" some where after I was billed for the product. The only good thing was that after contacting Newegg customer service i was refunded my money.

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Dave
Order Date : 8/4/2015

Rating + 1 Shipping issues

Item was ordered over a week ago. Emailed seller for update, no useful info. Tracking number does not work. No idea when I will receive this order!
Seller Response:Dear Dave,

our apologize,since the original package may got lost during transit.when we receive your feedback,we took action with attempt to ship new replacement immediatly.but unforturnatly we find this item is out of stock at this moment.
If you'd like to wait for this item, there is nothing you need to do at this time and you will receive an email from us once the product ships.
If you decide not to wait for this product, please let us know and we can issue full refund.


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N/A
Order Date : 5/29/2015

Rating + 1 RMA Issues

Memory Modules received D.O.A RMA Process took 6 weeks and required almost daily follow-up to assure refund requested

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timnfxr
Order Date : 6/8/2015

Rating + 5 DOA - But responsive service

Although the components were DOA, SaveMart was very responsive, and offered replacement or refund. It's unfortunate that the parts were defective, but at least SaveMart quickly responded, and committed to make it right. You can't ask for more than that.

Did you find this review helpful? Yes No

N/A
Order Date : 6/8/2015

Rating + 5

Arrived, RAM worked, no complaints.

Did you find this review helpful? Yes No

N/A
Order Date : 5/15/2015

Rating + 5 Awesome

All tho the item I purchased was not to standard and seamed to smell like it was melting. Jerry in the customer service department was understanding and extremely helpful and so so polite. Seemed genuinely concerned with how I was feeling about the situation and eager to help me get it resolved. As far as I'm concerned he's totally employee of the month. Thank you Jerry.

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Mumatil
Order Date : 4/28/2015

Rating + 1 Do Not Trust.

I ordered my product, but on delivery I received a different brand, that was significantly cheaper than what I ordered. I have been trying to contact SaveMart and have failed to get through on multiple occasions. I feel very much mislead, all I wish to do is return the product, and get my money back.

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N/A
Order Date : 5/6/2015

Rating + 5 Didn't fit, but RMA was a breeze.

Although the RAM didn't fit, returning the item was very simple. The company personnel were helpful and polite.

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kilo87
Order Date : 4/19/2015

Rating + 1 Crooks and liars

Sent me defective memory sticks. Dragged their feet when I requested for an RMA. I've sent back the product and they still haven't refunded me. Avoid this seller!

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    We accept return or exchange within 14 days after package delivered.Please contact us first for Return Merchandise Authorization (RMA) and return address before you ship back the package.
    If buyer places the wrong order or just don't need the item, we accept return with 15% restocking applied.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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