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Seller#: 0UH8ISD1C9RJWH73B

ScentedMonkey Seller Profile 516-348-1100EXT164 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from ScentedMonkey See all products from ScentedMonkey

We are the crazy folks from ScentedMonkey.com. We strictly believe in bringing everyone the deepest inventory possible, with the best prices. We are extremely customer centric. Your satisfaction is our aim. So is making the world less funky, at ScentedMonkey…

If there is anything we can help with, please e-mail us at newegg@scentedmonkey.com or call us toll free at 1-800-595-1644.

Thank you.

The Monkey

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (71 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 39 Reviews
newegg
56%
Good Rating + 4 11 Reviews
newegg
15%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 1 Reviews
newegg
1%
Very Poor Rating + 1 20 Reviews
newegg
28%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Drew
Order Date : 5/7/2015

Rating + 1 Extremely Shady Seller - Beware.

Ordered hair product from scented monkey and ordered/paid through newegg. Sent me product expired by 2 years. Would not assist at all with refund or pay return shipping for the defective items. Newegg finally gave me an RMA and agreed via email to pay up to $10 shipping back. It's been a few months and newegg will not return my messages let alone the seller. I have full documentation proving I shipped back product successfully via UPS. Very frustrating. I have messaged / called upwards of 15 times.

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N/A
Order Date : 6/18/2015

Rating + 1 D.S. Laboratories Spectral.RS 60g/2oz

I purchased product from this seller: The product (D.S. Laboratories Spectral.RS 60g/2oz. The product expiration date is in 2013. I think it is illegal to sell treatments like this one with expired date. Avoid this seller.

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Jeff
Order Date : 6/23/2015

Rating + 5 Excellent

Great price, fast shipping.

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N/A
Order Date : 2/27/2015

Rating + 1

I think this is a terrible website and I will never use it again. I will continue to use the other websites that I have been using for years (which you will not allow me to mention). They always have a solution when there is a problem. Your website did not even offer assistance when I was not satisfied. The seller sent the wrong item. They charged me postage and would not refund that and then they didn't want to pay postage to return the item. Also, they were going to charge a 20% restocking fee. All of this is ridiculous and I will tell everyone I know not to use this website.

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juleshd_786
Order Date : 12/5/2014

Rating + 1 Horrible! Ruined Xmas

Ordered some cologne, order went through, money was taken out, showed as shipped. Never received the package that was supposed to be here within 5-7 business days. When I messaged them they replied with a short message that the product is out of stock. They really must be Monkeys I will never buy from them again.

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N/A
Order Date : 12/5/2014

Rating + 1 Should have read the reviews

Never received item. Waited 11 days after order placed and 9 days after it "shipped" Package never moved via tracking info provided. Buy from someone else. Waiting for refund. Glad I used PayPal.

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m
Order Date : 11/28/2014

Rating + 1 Never Shipped

Does not get back, product did not ship, waited 11 days from when It supposedly shipped with no movement.

1 out of 1 people found this review helpful. Did you? Yes No

Unsatisfied
Order Date : 9/20/2014

Rating + 1 Limbo isn't a fun game

I never received my order. After I ordered, paid, and even after I got an email that said the order had shipped, I got an email saying the the order had been cancelled and my money refunded. I didn't request a refund or cancellation and never learned why it happened. I would never buy from this seller again. EVER. I'd give them 0 eggs if it was possible.

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HR
Order Date : 8/8/2014

Rating + 5 Great Delivery

arrived fast and in good condition

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Jimmy
Order Date : 5/27/2014

Rating + 1 Very Bad Experience

I recently placed an order for Polo Big Pony #1 cologne. The description on the website NO where specified men or women. The picture on the website was a blurry picture and you could not read the lettering. I was not aware that Polo made both a man's and a woman's version of this fragrance. When I got my package opened it and put it on....when I noticed it did not smell right I realized it was a woman's fragrance. I contacted the seller and received NO response. The only response I got was the automated message from newegg that they received the email. Very POOR customer service. ScentedMonkey=Bad Monkey

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

RMA Policy
    For hygenic purposes, we can only accept items that are not used.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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