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Seller#: 0UHOPTYVC3BQVD0C2

Secondipity Seller Profile 877-637-3300 Email This SellerEmail This Seller  See all products from Secondipity See all products from Secondipity

About Secondipity

We know that consumers have a lot of choices when it comes to finding and buying products online. That’s why we’ve created Secondipity to offer a shopping experience that’s different than what you’re used to. Here’s how:


1. Great prices every day.

We offer the products you want at a fraction of their original retail price – every day -- and often we have the lowest price on the Internet.


2. We give back.

We believe in doing well by doing good. That’s why a portion of every purchase that you make goes to support classrooms in need through DonorsChoose. Find out more about this nonprofit organization, how we’re giving back, and how you can make a difference by shopping at Secondipity.


3. We help you buy green!

We save you green by selling green products. Because our items are store returns and overstocks, cosmetically and functionally usable items that might otherwise end up in a landfill are instead satisfying your buying needs.


4. A name you can trust.

Secondipity is owned by Liquidity Services, Inc. (LSI), a leading online auction marketplace. LSI trades publicly on the NASDAQ exchange under the ticker symbol LQDT. Through our sibling company Liquidation.com, we have access to store returns and excess inventory from merchants from all around the world, including seven of the top 10 U.S. retailers.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (21 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 6 Reviews
newegg
27%
Good Rating + 4 2 Reviews
newegg
10%
Average Rating + 3 2 Reviews
newegg
10%
Poor Rating + 2 1 Reviews
newegg
5%
Very Poor Rating + 1 10 Reviews
newegg
48%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
voidlogic
Order Date : 3/21/2014

Rating + 2 Missing battery

Refurb laptop was in clean and in fine condition (would have been 5 stars); however, the battery was missing (that packing slip included said it should have been there...)

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Wasted Money
Order Date : 12/18/2013

Rating + 1 Defective Laptop

I ordered a laptop from Secondipity and when I started to use it I noticed that it would freeze up after 15 minutes of use making the laptop unusable. I tried to apply for a refund/exchange but there contact information was hard to find and the limited warranty period expired before I was able to. So much for standing by your product.

Did you find this review helpful? Yes No

Ben T in Texas
Order Date : 2/20/2014

Rating + 3 Computer great, packing unusual

Great price, quality of refurbished Dell XPS27 excellent, fast shipping. However, one very unusual thing: Inside the box the computer and packing was covered with oil-based paint or something like it, tan in color. Luckily, the sticky substance was outside the protective wrapping covering the computer and not on or inside the computer itself. None of this gunk was on the outside of the box, and there was a lot of it inside. Probably a quart or more. It clearly was spilled inside the box and then sealed after. Like I said, very unusual. Never seen anything like it. I took pictures before I threw the smelly box and packing away if Secondipity wants to check them out. Happy to email them to whomever. Other than having to very carefully work around the gooey stuff while unboxing, I'm very happy with the unit. Thanks.

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Bill
Order Date : 1/5/2014

Rating + 5 great customer service from secondipity

I had recieved a defective tablet which was exchange swiftly! Secondipty has the best service department that I have encountered for a long time.

0 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 12/15/2013

Rating + 1 the worst online retailer i have ever delt with

stay far far away from this seller if ya know whats good for you they sent me the wrong computer and then they said they would send me a shipping label as an attachment in an email been waiting over a week for it now and still have not gotten it they keep saying they sent it but they have not i have filed a paypal claim for it and they still have not even responded to that the headache is not worth it trust me dont buy from them find someone else to buy from here on newegg

1 out of 1 people found this review helpful. Did you? Yes No

Vin
Order Date : 11/26/2013

Rating + 1 sale a broken tv as a refurbished

i brought a tv from them. They put it as a refurbushed tv. but it's broken. Just contact them, but no contact information

2 out of 2 people found this review helpful. Did you? Yes No

ed
Order Date : 10/17/2013

Rating + 5 I'm happy with the purchase

I'm very happy with the deal I got on the refurb Lenovo Ideacentre A720. The price was steal for what arrived as a practical brand new computer all original packaging and parts.

Seller did respond to my questions prior to purchase accurately and timely.

Thanks,

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N/A
Order Date : 10/13/2013

Rating + 4

Great delivery time. Item was perfect and sent out the next day after ordered.
I would recommend to the seller not to send out the items in only the original box. It does not look professional. May be smaller items are packed inside another box though...

The box the monitor (27 inch) came in was a bit abused from delivery otherwise fine. Would order from them again

1 out of 1 people found this review helpful. Did you? Yes No

Bob F
Order Date : 10/14/2013

Rating + 5 Satisfied with purchase

Purchased 2 refurbished Gateway windows 8 desktops. Everything arrived in good condition exactly as advertised. would definitely buy from this seller again. As for customer service I can't comment as none was necessary.

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JD
Order Date : 9/9/2013

Rating + 1 RE: Seller: Secondipity

I bought a "refurbished" laptop. The OS was locked out, as what I was sent was a "Display" unit, and it was clearly written on the box that it was sent in, with no padding, another box, no fiber bag for the laptop or anything. Just the charger, laptop in the original factory box, that was ripped and torn and they had taped it back together.
This was NOT a refurbished laptop, it was a DISPLAY model.
I have bought plenty of refurbished electronics and had no issues with packaging, shipping and/or quality.
I would have sent it back, just because of the packaging and it being a Display unit, but my customer decided to keep it, as he had waited almost a week as it was for it to arrive, then I had to format and restore it due to the OS being locked with a password.
Chances are I will not ever buy anything from this seller again, as to me, this does not represent what Newegg has always provided me in the past.

3 out of 3 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    30-days from date of purchase. Approval required for all returns.
RMA instructions
    At Secondipity, we want you to be satisfied with your purchase. If your item does not live up to your expectations, we will take it back within 30 days. All returns do require authorization, so please contact customer.service@secondipity.com to initiate a return.
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