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Seller#: 0UHOPTYVKKC3VT414

Sedna Seller Profile 800-390-1119 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Sedna See all products from Sedna

Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

SEDNA is a leading manufacturer in Innovative Computer products, and advanced technology electronics devices.

Our main office is located in Hong Kong and our production unit is located in Dong Guan of China.
We are one of the best manufacturer / supplier in Hong Kong and China area.

SEDNA provides all-in-one solutions and support for computer and consumer electronics products.
Our goal is to provide economical and user-friendly products to the consumer to access complex and sophisticated technology.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (331 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 204 Reviews
newegg
61%
Good Rating + 4 58 Reviews
newegg
18%
Average Rating + 3 23 Reviews
newegg
7%
Poor Rating + 2 10 Reviews
newegg
3%
Very Poor Rating + 1 36 Reviews
newegg
11%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
kyle n.
Order Date : 3/14/2016

Rating + 1 Worst seller ever!

This seller has no customer service. The support section of their website doesn't work and they do not respond to e-mails. Never buy anything from Sedna. I reported this to Newegg however I have not heard back which is very disappointing.

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Rich R.
Order Date : 3/3/2016

Rating + 1 caution said shipped but it has been a month.

have not received item yet. No communication nothing from newegg. Don't use this seller. I recommend the "river company" in the future.

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Ross L.
Order Date : 2/9/2016

Rating + 2 Very Slow Shipping

I expected 7-15 days for shipping, the package took 20+ day to arrive .

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Anonymous
Order Date : 1/23/2016

Rating + 5 Follows up with feedback

Ran into a small issue with a bracket missing, contacted seller, they quickly sent the correct one. +1 for the prompt follow-up!

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Anonymous
Order Date : 1/13/2016

Rating + 1 Terrible

I would never recommend there products again. Seeing the bad reviews, I ignored them because I did not want to believe my experience would be so terrible. But it was. They gave me a defective product that is ineligible for return and what's even worse, they won't do anything about it. They also decided to take their awful product off of Newegg after selling it to me because they realize how awful it truly is. Yet nothing is being done for me and my terrible experience with this item.

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Tofu Cat
Order Date : 10/16/2015

Rating + 5 Great PCIe USB 3.1 adapter

Great PCIe USB 3.1 adapter, 5 star. Good services !

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N/A
Order Date : 9/27/2015

Rating + 1 Not as described

Item which arrived is for two drives but the one I ordered was for one. This one will not work. Have not received any communication back from the seller.

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stormforce5
Order Date : 9/29/2015

Rating + 5 PCIe Dual mSATA SSD, One card to install 2 SSD

Good packaging, fast delivery, no complaints.

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VC1394
Order Date : 9/17/2015

Rating + 5 Excellent addition to my build. Would definitely do business with again!

High quality product. Much faster delivery than stated ( shipped from HK SAR ( not Mainland China )

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Bullrush
Order Date : 8/3/2015

Rating + 1 ??? Not working

Installed fine, then didn't recognize anything I plugged in

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    We offer only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise. By placing an order, you agree to the following return policies and Instructions.

    All returns must include the following or it will be rejected and returned back to you at your cost:
    • Product purchased from our Newegg Marketplace store ONLY
    • Original Condition, no physical damage (exclude damages sustained during transportation)
    • All accessories, manuals, warranty registration card, etc.
    • Original UPC/serial# intact on product and on retail package (Proof of Purchase)
    • Valid RMA number obtained from website or customer service for the correct product and order (follow below return instruction to apply RMA#)

    Additional Return Requirements and Policy:
    1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free-shipping", we will refund the amount of sale.

    2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.

    3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.

    4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.

    5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.

    6. Refund will be issued after our warehouse receives, inspects, and processes your return. We will refund back to your method of payment.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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