Seven Seas Jewelers
Seven Seas Jewelers Seller Profile 800-554-3509 Email This Seller See all products from Seven Seas Jewelers
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Seven Seas Jewelers is the premier designer and retailor of high-end fine jewelry online. Seven Seas is committed to providing its customers with the largest and finest selection of engagement rings, wedding bands, bridal jewelry, fine fashion jewelry and certified loose diamonds.
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Standard Return Policy
Products that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.
Free gifts that were included in the purchase must also be returned.
Diamonds and other items that included a Diamond Certificate must be returned with the original Certificate. If the certificate is not included we must deduct $300 per certificate, from the amount being refunded.
Engraved items are non-refundable
If an item has been worked on by another jeweler other than Allurez, then the item is non refundable.
Special and custom made orders are not refundable
Packages must be received at our office within 30 days of the day the item was purchased.
Gift Cards are not returnable.
We do not refund our shipping cost.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.