Skinvel's beauty place Seller Profile 626-893-8905 Email This Seller See all products from Skinvel's beauty place
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SKINVEL is a new brand who focus on the LED Facial Mask product line. About SKINVEL fuses technology with beauty care bringing you revolutionary beauty care products that are non-invasive yet effective. Our revolutionary LED mask series help heals and rejuvenate your skin.
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Standard Return Policy
However, we do accept returns of defective merchandise. Defective merchandise must be reported to our customer service department (by using the email email@example.com within 72 hours of receipt.
In the case of battery-powered product, we recommend you confirm that the product works by turning it on when you receive it so that you can report defective merchandise immediately. We also ask that you keep your packing list.
Once contacted, the customer service department will advise you on how to proceed with your return.
- If we have additional stock of the exact same product, we will send you a replacement.
- If we do not have additional stock of the item you ordered we will issue you a refund.
If you are asked to send the defective item back, the defective item must be returned unused and in its original packaging. For sanitary reasons, if the product appears used in any way we cannot issue a replacement or refund.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.