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Seller#: 0UHOPTYV1U4UEYC48

SmackTom.com Seller Profile 305-597-5020 Email This SellerEmail This Seller  See all products from SmackTom.com See all products from SmackTom.com

Our team has spent countless hours finding the best electronic accessories for you, and at SmackTom, quality is non-negotiable. We're not just sellers, but also users, and we want you to enjoy the SmackTom experience. If there's anything we can do to help, we'd love to hear from you! Just shoot us a message and we'll get right back to you.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (1,283 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 806 Reviews
newegg
62%
Good Rating + 4 190 Reviews
newegg
15%
Average Rating + 3 49 Reviews
newegg
4%
Poor Rating + 2 37 Reviews
newegg
3%
Very Poor Rating + 1 201 Reviews
newegg
16%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Mortal Tombat
Order Date : 9/12/2014

Rating + 5 Arrived promptly, fully intact.

I ordered the Ego-K CE4 E Cigarette Vaporizer Vape Pen 650mAh Battery Clearomizer Atomizer and Charger Starter Kit E Hookah Silver.

It arrived within 5 days and the product is outstanding.

NOTE: Though the seller and I have the name Tom in common, I have no relation in any capacity to the seller, besides buying their vaporizer.

Did you find this review helpful? Yes No

Disgruntled Guy
Order Date : 9/7/2014

Rating + 1 Horrible service

the product didn't work as advertised . I sent multiple emails to try to get a resolution . They have been completely ignored . Will not order from this site again

Did you find this review helpful? Yes No

Acefire360
Order Date : 8/28/2014

Rating + 1 Bad Customer Service

I contacted the seller regarding the Unit that I received damaging my phone, having cheap screws, and overall not fitting correctly. The seller responded by saying they would refund me for my purchase. Guess what? That never happened. So you get a bad review.

Did you find this review helpful? Yes No

Wilson
Order Date : 8/27/2014

Rating + 1 Poor Quality

Did not get the full refund...

Did you find this review helpful? Yes No

Nicholi1120
Order Date : 8/27/2014

Rating + 4 Quick shipping, no complaints

My product arrived just a few days after I ordered it. I was able to contact seller when I thought there may be a shipping problem. I'll buy from them again if I have need of any more Samsung Tab 4 accessories.

Did you find this review helpful? Yes No

N/A
Order Date : 8/1/2014

Rating + 5 Arrived broken, but a new one was sent in a timely manner

I received a charger that was crushed pretty badly. It looked like the postman accidentally dropped it and stepped on it hard. Thankfully SmackTom sent a new one quickly and didn't require me to send them the busted one.

Did you find this review helpful? Yes No

Josh
Order Date : 8/6/2014

Rating + 1 Shoddy product and non-existent customer service

I received these USB cables and began to test them out. None of the 4 cables work consistently. At best they work intermittently for charging or data transfer. I have tested them on multiple devices and none of them work properly.
After contacting Newegg, they directed me to contact SmackTom for a refund/replacement. When I attempted to call the number for SmackTom, no one answered the phone. I have faith that Newegg will make this right and will remove SmackTom from their marketplace. I recommend that no one buy anything from this company.

Did you find this review helpful? Yes No

T4
Order Date : 8/5/2014

Rating + 2 Bad cords?

I bought longer USB cords to charge my devices, but they don't charge nearly as well ( I. E. "your device is using more power than the charger can supply")
I know that as length increases so should resistance, but aren't these things supposed to comply with standards? Never again.
Shipping was fast though

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 8/1/2014

Rating + 5 Works well

We got the battery power pack really quickly and everything works as it should. Supplies plenty of power to my S5 phone and my Nook Tablet. I haven't tried 2 at the same time yet though. Happy with the battery and seller

Did you find this review helpful? Yes No

Fiddler2
Order Date : 8/2/2014

Rating + 5 Samsung Galaxy Tab 10.1 Charger

on time & works fine
price very reasonable

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    Don't Like it? Don't Sweat it.

    We'll accept returns within 30 calendar days, no questions asked.

    We'll return the full item amount to your account once we receive the product. You just pay the return shipping, and voilà! It's done.

    *If 5 or more items are bought, the order may be returned within 7 business days after receiving the order.

    SmackTom products come with a free 1 year warranty from the date of the retail purchase by the original end-user. If a material or workmanship defect arises and a valid claim is received within the Warranty Period, SmackTom will issue a refund or replace the item. SmackTom cannot be held liable for damages due to personal property misuse or improper care and maintenance. SmackTom Warranty does not, under any circumstance, cover the replacement or cost of any electronic device or personal property inside or outside of the purchased SmackTom product.

    If you need anything else - additional information, a shoulder to cry on (we don't judge), don't hesitate to email us
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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