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Seller#: 0UHOPTYV1U4UEYC48

SmackTom.com Seller Profile 305-597-5020 Email This SellerEmail This Seller  See all products from SmackTom.com See all products from SmackTom.com

Our team has spent countless hours finding the best electronic accessories for you, and at SmackTom, quality is non-negotiable. We're not just sellers, but also users, and we want you to enjoy the SmackTom experience. If there's anything we can do to help, we'd love to hear from you! Just shoot us a message and we'll get right back to you.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (1,300 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 812 Reviews
newegg
62%
Good Rating + 4 191 Reviews
newegg
15%
Average Rating + 3 49 Reviews
newegg
4%
Poor Rating + 2 40 Reviews
newegg
3%
Very Poor Rating + 1 208 Reviews
newegg
16%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
granddpa
Order Date : 11/20/2014

Rating + 5 super sellerrrrrrrrrrrrrr

great product and price

Did you find this review helpful? Yes No

uwcableguy
Order Date : 8/10/2014

Rating + 5 Excellent customer service

I had a part go bad after the warranty had expired and emailed them. They not only responded within 24 hours, but gave me a refund within the week. Very satisfied and would definitely buy from them again. Thanks SmackTom dot com!!

Did you find this review helpful? Yes No

James
Order Date : 10/17/2014

Rating + 5 great service!

I ordered 3 USB phone chargers for my Galaxy S4 and 2/3 worked out the package. I requested a refund for the broken one, and they gave it to me. I definitely recommend, great service, and the phone chargers work and look great!

Did you find this review helpful? Yes No

BOBCAMO
Order Date : 11/12/2014

Rating + 4 Great.

Really good seller. only reason i gave a 4 out of 5 eggs was because i didn't get a tracking number for my item.
other wise everything else was great.

Did you find this review helpful? Yes No

Jaym38
Order Date : 7/5/2014

Rating + 1 Horrible customer service

Can never get a hold of them through phone or email. When you leave a message they never return it.

Did you find this review helpful? Yes No

berrle
Order Date : 10/26/2014

Rating + 2 Experience with SmackTom.com

No tracking information, no eta. Delivery time was longer than I expected. Product was good.

Did you find this review helpful? Yes No

N/A
Order Date : 10/20/2014

Rating + 1 Worst company I have dealt with through newegg

This is the worst company I have dealt with through newegg.com. I never received my order. Called the company many times with no answer and emailed multiple times with no response. I will never order anything from them again. I have to dispute my charges to get my money back. It has been over 3 weeks since the expected delivery date.

Did you find this review helpful? Yes No

N/A
Order Date : 11/4/2014

Rating + 5 Very fast shipping

My package was delivered very fast. I will buy from user again. Thank you.

Did you find this review helpful? Yes No

TXBuilder
Order Date : 10/12/2014

Rating + 1 Horrible Shipping

Yes, 0 eggs, *** Update, you can't choose 0 eggs so I had to give them 1, but I would give them 0 if I could.*** not because of the product, but because of how they ship the product. It took nearly 2 weeks from the time that the order shipped for me to receive it. I am in Houston, so there isn't any reason for it to take so long. I could have ordered the product from China and had it take that long.

I will never order from SmackTom again and I encourage New Egg to review their support of this vendor.

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Norseman
Order Date : 11/2/2014

Rating + 1 Bad Shipping pricing

Feel free to look at the pricing of this seller. It isn't bad if you buy one item. But select 10 items of the same cheap stuff. Then look at the costs to overnight it. Yeah. $599 is a bit absurd.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    Don't Like it? Don't Sweat it.

    We'll accept returns within 30 calendar days, no questions asked.

    We'll return the full item amount to your account once we receive the product. You just pay the return shipping, and voilà! It's done.

    *If 5 or more items are bought, the order may be returned within 7 business days after receiving the order.

    SmackTom products come with a free 1 year warranty from the date of the retail purchase by the original end-user. If a material or workmanship defect arises and a valid claim is received within the Warranty Period, SmackTom will issue a refund or replace the item. SmackTom cannot be held liable for damages due to personal property misuse or improper care and maintenance. SmackTom Warranty does not, under any circumstance, cover the replacement or cost of any electronic device or personal property inside or outside of the purchased SmackTom product.

    If you need anything else - additional information, a shoulder to cry on (we don't judge), don't hesitate to email us
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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