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Seller#: 0UHOPTYV1U4UEYC48

SmackTom.com Seller Profile 305-597-5020 Email This SellerEmail This Seller  See all products from SmackTom.com See all products from SmackTom.com

Our team has spent countless hours finding the best electronic accessories for you, and at SmackTom, quality is non-negotiable. We're not just sellers, but also users, and we want you to enjoy the SmackTom experience. If there's anything we can do to help, we'd love to hear from you! Just shoot us a message and we'll get right back to you.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (1,673 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 1,040 Reviews
newegg
63%
Good Rating + 4 257 Reviews
newegg
15%
Average Rating + 3 67 Reviews
newegg
4%
Poor Rating + 2 58 Reviews
newegg
3%
Very Poor Rating + 1 251 Reviews
newegg
15%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 8/14/2015

Rating + 1 Insufficient Postage

After waiting for over a week with a tracking number that didn't work, my order arived postage due! This resulted in my purchace costing me 63% more than I expected. Don't count on free shipping from SmackTom.com.

Did you find this review helpful? Yes No

Emteapot
Order Date : 7/21/2015

Rating + 5 30pin to USB Data Sync Power Charger Cable

Item took a little longer to ship, but works great and is exactly as advertised. I will definitely be ordering from them again.

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Gabe
Order Date : 7/6/2015

Rating + 1 Where's the credit?

Bought a wallet that was faulty, has torn inseams where the cards are held. They offered to do a refund but after two weeks, nothing has been posted on my card. What's up with that?

They haven't even responded to my follow up e-mail.

Did you find this review helpful? Yes No

waves
Order Date : 7/7/2015

Rating + 3 Micro USB Sync Charge

I'm didn't work at all...would not provide a charge. Seemed poorly made though I liked the extra long cord. That happens sometimes that things are duds. But gave the 3 eggs instead of one as NewEgg was awesome in making sure I got a full refund promptly. Thanks NewEgg.

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N/A
Order Date : 6/30/2015

Rating + 1 Not good for charging.

I bought for of these to use with a couple new 2 amp power blocks and all the cables are barely capable of charging my phone. Other cords work fine.

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HHJoseph
Order Date : 4/29/2015

Rating + 2

We have not seen or heard of our purchase. This is the first notice we've recieved. If they do not arrive today, no one will be here for four more days. We are very disapointed.

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N/A
Order Date : 4/30/2015

Rating + 5 Excellent Customer Service

Avoided the hassle of having to return a defective item and issued refund directly.

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asdrew
Order Date : 4/18/2015

Rating + 1 dishonorable

They, nor NEWEGG were willing to honor what was advertised in both the item description and product images when I did not receive the "included "USB cables.

1 out of 1 people found this review helpful. Did you? Yes No

asdrew
Order Date : 4/18/2015

Rating + 1 run from them

I ordered 5 different ones of these through Newegg, but they did not come with USB cables as pictured and listed in the description. Dealing with the company has been a PITA and they are unwilling to honor the item photos and description.

2 out of 2 people found this review helpful. Did you? Yes No

N/A
Order Date : 4/3/2015

Rating + 1 poor ipad chargers

These chargers are useless. Take all night to charge 30% the most. Says not charging when connected. Not compatible.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    Don't Like it? Don't Sweat it.

    We'll accept returns within 30 calendar days, no questions asked.

    We'll return the full item amount to your account once we receive the product. You just pay the return shipping, and voilà! It's done.

    *If 5 or more items are bought, the order may be returned within 7 business days after receiving the order.

    SmackTom products come with a free 1 year warranty from the date of the retail purchase by the original end-user. If a material or workmanship defect arises and a valid claim is received within the Warranty Period, SmackTom will issue a refund or replace the item. SmackTom cannot be held liable for damages due to personal property misuse or improper care and maintenance. SmackTom Warranty does not, under any circumstance, cover the replacement or cost of any electronic device or personal property inside or outside of the purchased SmackTom product.

    If you need anything else - additional information, a shoulder to cry on (we don't judge), don't hesitate to email us
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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