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Smart Gadgets Seller Profile 408-9168027 Email This SellerEmail This Seller  See all products from Smart Gadgets See all products from Smart Gadgets

Smart Gadgets is an international specialist provider of innovative personal equipment (gadgets) designed to aid hobby, work and general lifestyle activities. Our products feature the latest technology, chosen for their quality, functionality and durability.

Being an online business we are able to assure our customers that we offer highly competitive prices when compared to traditional retail outlets. And, shipping from our warehouse in the US, customers are assured a speedy delivery service with goods invariably shipped the same (or next) working day as the order is received.

Return policy and RMA
1. We provide a 1-year warranty on the products we sell. For the first 3 months, the item(s) can be returned for refund or replacement should it becomes defective, damaged or simply does not meet your expectations. From the third month onwards, we will provide a maintenance service.
2. Please be advised that we will not cover any postage costs for product return unless it suffers from manufacture defect or damage. Please kindly note that we do not provide prepaid shipping labels, and the postage refund will be issued after we have received the returned parcel.
3. Please contact us for a RMA number and return procedures before return. We will not bear any responsibilities in case of lost parcel without prior contact.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (199 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 147 Reviews
Good Rating + 4 20 Reviews
Average Rating + 3 5 Reviews
Poor Rating + 2 7 Reviews
Very Poor Rating + 1 20 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Not Happy in NC
Order Date : 11/29/2014

Rating + 2 RMA Process Poor

Product arrived quickly and apparently undamaged, but didn't work. RMA was requested for replacement. Company representative asked that I troubleshoot by replacing cable with a known good cable and using a different computer of the same type. I explained that I had neither as the USB cable used a small connector at the device end that I didn't have. I asked that they forward a good cable for the test and that I'd locate another computer for test. Company requested I return item at my expense and if they found a problem they would replace the item. This is an inexpensive adapter and isn't worth that risk/expense when dealing with a company that I don't have an existing trust relationship with. I feel that for a low priced adapter they should have sent me a new one if I returned the old one, and ideally they would have handled shipping both ways. Otherwise they should have listed the item as "non-returnable" without RMA support.

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Order Date : 11/26/2014

Rating + 1 horrible

Poor customer service took forever to ship out my item

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Order Date : 8/13/2014

Rating + 5 Received quick and no problems

I received my order fast and everything was proper and in good working order

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Order Date : 7/18/2014

Rating + 1 10 days and still not shipped

No communication
Product not shipped


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Order Date : 2/24/2014

Rating + 5 Fast!

Product came faster than expected, within 3 days of ordering.

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Order Date : 8/1/2013

Rating + 5

Fast service, product worked.

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Lord Sebastian
Order Date : 1/3/2014

Rating + 5 GMYLE(R) Express Card Expresscard 54

Read other comments. Pre-install driver prior to installing card (don't know if this was necessary, but why mess with success). Plug card into slot applying pressure over pin engagement (rear USB port and power adapter). Let windows do it's thing and viola! USB3 slots in your "older" laptop. I have not found it necessary to use the supplied power adapter. I have only one slot used to power and communicate with My Toshiba Canvio 2TB drive (EXCELLENT!) used for backup. Backup time is now about 20% of what USB2 used to provide, so, I'm a happy camper. I had one issue where the card could not be found. Unplugged it, plugged it back in, and it self discovers. No biggie. For the price, it was an amazing step into the world of USB3.0 without breaking the bank. Buy. Install. Enjoy.

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Jacob S.
Order Date : 12/24/2013

Rating + 3 No delivery, but handled it.

It was over two weeks from ordering, and I never received my product in the mail. I emailed them about it, and their response was to give me a refund, if I ever do receive the product or not. It took about another week, but I did get my money back through Newegg and PayPal.

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Order Date : 8/13/2013

Rating + 1 Untrustworthy

When I go to I expect to be buying from Newegg. I didn't even realize I wasn't until after checkout. This has made Newegg and their brand untrustworthy in my opinion. I wont be shopping there again, and this is from a long time customer.

2 out of 8 people found this review helpful. Did you? Yes No

Order Date : 6/21/2013

Rating + 5 Spoiled by Newegg

I originally gave this a 3-egg...but it's because I guess I'm spoiled with Newegg's service. Nothing went wrong with the order. Nothing. Product showed up in a reasonable amount of time, for a decent price, no problems. So I came back and gave it a 5-egg. Compared to some transactions from other companies--I'd give this company a 10-egg rating. But it's just tough to one-up Newegg.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    We offer only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise. By placing an order, you agree to the following return policies and Instructions.

    All returns must include the following or it will be rejected and returned back to you at your cost:
    • Product purchased from our Newegg Marketplace store ONLY
    • Original Condition, no physical damage (exclude damages sustained during transportation)
    • All accessories, manuals, warranty registration card, etc.
    • Original UPC/serial# intact on product and on retail package (Proof of Purchase)
    • Valid RMA number obtained from website or customer service for the correct product and order (follow below return instruction to apply RMA#)

    Additional Return Requirements and Policy:
    1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free-shipping", we will refund the amount of sale.

    2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.

    3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.

    4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.

    5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.

    6. Refund will be issued after our warehouse receives, inspects, and processes your return. We will refund back to your method of payment.
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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