SmartGiftIdea Seller Profile 813-949-7808 Email This Seller See all products from SmartGiftIdea
Smart Gift Idea was founded in March 1999.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
* Returns are in the original packaging and condition are accepted for non-defective items within 30 days.
* If the item arrives damaged, please Refuse the shipment with the carrier at the time of delivery.
* All damaged items must be reported to Smart Gift Idea within 24 hours of the delivery date. Please email firstname.lastname@example.org.
We are open Monday - Friday: 9 AM to 5 PM
Closed: Saturday & Sunday
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.