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Seller#: 0UH8ISD1C3BQEJ75B

Smarthome Seller Profile 949-221-0037 Email This SellerEmail This Seller  See all products from Smarthome See all products from Smarthome

Since our first catalog was mailed out in 1992, our goal at Smarthome has been to offer homeowners and contractors the widest selection of affordable electronic home improvement and home automation products possible. Over the years, Smarthome has grown from a distributor of technical products to one of the world's largest home automation retailers, becoming a single, easy-to-use source for thousands of affordable lighting, security, and home entertainment products that the average do-it-yourselfer can safely install.

A SmartLabs, Inc. company, Smarthome distributes SmartLabs' proprietary lighting design products, including a full line of lighting and appliance automation products enabled with INSTEON™ technology. INSTEON is a powerful, wireless home-control networking technology that simply, affordably and reliably integrates systems in the home for improved comfort, safety, convenience and value. From starter kits to keypads to dimmers to computer interfaces, INSTEON-compatible products are affordable, easy-to-program devices that communicate over your home's existing wiring AND over radio-frequency signals, a dual-mesh system that significantly increases signal reliability.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (102 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 63 Reviews
newegg
61%
Good Rating + 4 21 Reviews
newegg
21%
Average Rating + 3 2 Reviews
newegg
2%
Poor Rating + 2 3 Reviews
newegg
3%
Very Poor Rating + 1 13 Reviews
newegg
13%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Warren
Order Date : 4/26/2013

Rating + 1 Sales Order #: 126675239

I ordered this item on 4/26/2013 and still have not received the item.

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KrAzYkArL
Order Date : 5/4/2013

Rating + 5 Extremely fast and reliable

Very quick order processing. Shipped immediately. Items arrived in great condition with no errors. Promotional fliers with discounts for other retailers included as a courtesy.

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N/A
Order Date : 12/18/2012

Rating + 1 fedex no good

choice of fedex is WRONG prefer UPS at least they make an effort to deliver If asked how ship would never accept fedex BTW still do NOT HAVE ORDER!!!!!!

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digidds
Order Date : 9/20/2012

Rating + 1 poor customer service

I placed an order with Newegg and cancelled it within minutes after seeing a better deal on a similar item which I purchased. Newegg said I must call Smarthome which I did and was told that they heard from Newegg and it was cancelled. 2 weeks later I get a charge on my credit card for the $4.00 item with a $9 shipping charge.
I am not happy.

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Ashokan
Order Date : 8/8/2012

Rating + 2 poor packing

My item arrived timely, but was very poorly packed for shipping. The item itself was in the mfgr's box NOT designed for much rough handling (an HVAC fan in a simple light box, no interior packaging in it). Smarthome didn't attempt to mitigate anything that might happen in shipping, but simply threw that box in a much larger box with a cursory strip of a few bubbles (large cells) that did nothing, half of which even had no air. Even a roll of bubblewrap would be an improvement. Tape would be nice. Slipshod. I have no idea how long this fan will last since it was so poorly prepared to be sent to me, and that will make me reconsider any future purchases from this Seller. Fan iself was not mounted on the hub when received. Instr mention nothing about mounting it, so I have to assume it was jostled off its permanent hub. Not good, not happy. It will be mounted in an inaccessible place, so it'd be nice to have confidence in the condition of the product.

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Anthony Bombereno
Order Date : 3/28/2012

Rating + 4 Very good

I ordered 2 and was sent only 1. I called Smart home and they sent one to me right away and without any issues.

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JustPlainJef
Order Date : 2/6/2012

Rating + 5 Good company

They shipped my product the next day and sent me a tracking number, so there's very little to complain about. I would have rather had it shipped UPS, but I'm not taking anything off for that.

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N/A
Order Date : 1/12/2012

Rating + 5

Product as advertised. No problems. Would reccomend. Good updates via email.
John

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N/A
Order Date : 1/3/2012

Rating + 5 Excellent Seller

Competitive prices, super quick shipment. Would absolutely buy from Smarthome again. Thank you.

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russm
Order Date : 1/2/2012

Rating + 5 Servive

get no problems

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    Your return must be within 30 days of shipped date, in new condition and in the original packaging (refunds exclude shipping fees).

    Defective items returned within 30 days will be replaced at no cost to you - we pay for shipping expenses on the replacement of defectives.

    Non-defective returns are subject to a 15% restock fee. Original shipping will not be refunded, and the return shipment will be at the buyer's expense.

    After 30 days please call the manufacturer for defective returns/warranty coverage.

    Smarthome is not responsible for returns lost or damaged in shipment.

    Please allow up to 2 credit card billing cycles for your credit to appear on your credit card statement.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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