Solstice Electronics Seller Profile 678-861-4009 Email This Seller See all products from Solstice Electronics
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
We provide the best deals on quality consumer electronics, computers, digital devices, parts and accessories. Depend on us as your primary source of consumer products. We also provide excellent customer service. Please contact us at 678-861-4009 for any enquiries. Thank you for visiting our store.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
Where applicable, all refunds will be issued in the same form as the original method of payment. If you are not satisfied with your purchase after this, please let us know. Your satisfaction is important to us.
IMPORTANT: ALL ITEMS RECEIVED DOA (DAMAGED ON ARRIVAL) MUST BE REPORTED TO US WITHIN TWO BUSINESS DAYS VIA EMAIL AND TO OUR CUSTOMER SERVICE TEAM TELEPHONE NUMBER AT 1-678-861-4009. FAILURE TO REPORT DOA ITEMS IN A TIMELY MANNER MAY RESULT IN REJECTION OF CLAIMS. CONFIRMED DOA ITEMS WILL BE REFUNDED OR REPLACED BASED ON AVAILABILITY.
Restocking/Cancellation Fee Policy (Not applicable in HI)
A 15% restocking fee is charged on all items returned without the original box, used, and without all of the original product packaging and accessories; built in Home Appliances, and special orders on Hardware, Sporting Goods, Lawn & Garden, and Automotive merchandise. Computers and Home Electronics returned in opened boxes may be determined to have been used. Special and customized orders cancelled after 24 hours of purchase are subject to a 15% order cancellation fee.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.