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Seller#: 0UHOPTYV7NF2L71CE

Sonic Electronix, Inc. Seller Profile 661-257-9993 Email This SellerEmail This Seller  See all products from Sonic Electronix, Inc. See all products from Sonic Electronix, Inc.

Company Message

Sonic Electronix, Inc. is headquartered in Santa Clarita, California, just 40 minutes north of Los Angeles. Founded in 2000, Sonic Electronix has always strived to become the premiere online shopping destination for car electronics and other consumer electronics. Our slogan is "The X-Factor When Shopping for Electronics" and it is our goal to be just that. We're here to help you find solutions and great prices without sacrificing service.

Sonic Electronix
www.sonicelectronix.com

28340 Ave Crocker
Suite 202
Valencia, CA 91355

Call Center open:
» Mon–Fri 6:00 AM–7PM, Pacific Time
» Sat–Sun 8:00 AM–7:00 PM, Pacific Time
Will Call hours Mon–Fri 9:00 AM–5:00 PM
Toll-Free: 1-877-BUY-SONIC
Local: 1-661-257-9993
Fax: 1-661-257-4737

Over the years we have received numerous achievements and recognition for our dedication and passion. For example, in 2011 we received recognition as a BizRate Circle of Excellence merchant. This is in addition to our A+ BBB rating, Excellent STELLA Service customer service rating, and continued ascension up the Internet Retailer Top 500 list. The Sonic Electronix mentality to "e-tailing" is to provide honest advice and competitive prices. Our associates are highly trained before they answer their first phone call or email. They continue to receive training throughout their career and are motivated to deliver an outstanding experience from the time you order up until the time you need an upgrade.

Come to Sonic Electronix for great prices and a great attitude from your retailer. We want you to save money, time, and stress.


Financial Information

Sonic Electronix is a fast-growing company. Our sales rose by 98% in 2005, by over 95% in 2006 and kept growing at a rapid pace since then, to the point that we have shipped over 1,000,000 orders since our inception. We are privately held and have been profitable from day one.
Sonic Electronix warehouse
Warehouse

Sonic Electronix has two warehouse facilities for a combined total of over 80,000 square feet of storage space. One warehouse is located in California, the other is in Kentucky. Combined they ship out well over 2,000 orders per day!

Our state-of-the-art warehouse facilities each carry more than 20,000 high-quality electronics, ready to ship within 24 hours of your order. We make sure to keep the entire operation well-organized and secure.

Your order is packed into custom sized cardboard shipping boxes and filled with packing peanuts and bubble wrap to protect against shipping damage. We use environmentally friendly packing peanuts and recycle surplus cardboard, plastic, and other leftover materials.

Once your order is packed, it is sent along a mechanical conveyor belt and scanned into the UPS or USPS tracking system for your convenience. We have a UPS and USPS truck on site at each of our warehouses that make multiple trips a day to their respective shipping centers.

The California warehouse building features a cutting edge 12V testing-bay for all returned merchandise. This allows our technicians to provide the fastest and most accurate warranty service available.
Other Information

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (71 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 38 Reviews
newegg
54%
Good Rating + 4 10 Reviews
newegg
14%
Average Rating + 3 1 Reviews
newegg
1%
Poor Rating + 2 4 Reviews
newegg
6%
Very Poor Rating + 1 18 Reviews
newegg
25%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
lbk62
Order Date : 2/15/2015

Rating + 1 Worst Seller ever

I ordered two DAP, a Fiio X-1, from different days, several days later i receive in a simple envelope and two audio cables, no protection, no anything, so i contact the seller, ask for the original product, and they send me a RA, so i fill everything, i pay for the return shipping, and wait, then i receive a message, via they webpage, not even in my mail, that I was going to receive a refund, only for what i previously paid, not the shipping cost return, so far I haven't received my money (paid via paypal, you know that refunds are immediately) or the products, or anything. Worse seller ever. Newegg is trying to help me.

2 out of 2 people found this review helpful. Did you? Yes No

Sheldon
Order Date : 3/2/2015

Rating + 1 Buyer Beware!

Order was for a qty of 10 absolute automotive relays. after delay in shipping, I received a qty of 1. Contacted Sonic & NewEgg on March 7th. Sonic said they would have a different department get back to me. NewEgg said that an email was sent off to seller. FastForward 5 days to today (March 11), and I get an email from NewEgg asking if seller resolved dispute / problem. NO! There has been no other contact other than what I initiated 5 days ago.

3 out of 3 people found this review helpful. Did you? Yes No

Deserve-better
Order Date : 2/11/2015

Rating + 1 Bad to worse

The wrong product arrived. Strike 1. I used the newegg request an RMA form and got no response. Strike 2.

They sellers have not responded or otherwise communicated with me. I think I'm out of luck and stuck with the wrong product and out the cash $$$ - Strike 3

2 out of 2 people found this review helpful. Did you? Yes No

SHB
Order Date : 2/14/2015

Rating + 1 Terrible Seller!

Sold me one item and shipped me something totally incorrect. Refused to make it right and hung up on my when I called them!

1 out of 1 people found this review helpful. Did you? Yes No

SMR
Order Date : 1/23/2015

Rating + 1 Poor Customer Service n Scam

I ordered a pair of Sennheiser PC363D partly because of the reviews. I was a little apprehensive because I really didn't want to pay $300 for a pair of headsets. So I read refund policy on Sonixs page and they guaranteed this specific product to be 100% customer satisfaction or get your money back. I decided to go ahead and purchase the headset thinking that I could fall back on the 100% guarantee provided by Sonix. Well I was not happy with the headsets and I went to review the policy again but Sonix has since taken down the product page so there's no way for me to verify this guaranteed claim. I asked Sonix for a RMA about two weeks ago but sadly enough my request has gone unanswered. Beware of this seller. NewEgg needs to do a better job of screening merchants!

1 out of 1 people found this review helpful. Did you? Yes No

Grumpy-Now
Order Date : 2/11/2015

Rating + 1 Wrong product - very dissatisfied

Order was for "1 x Sennheiser Black M2 OEG Black 3.5mm Connector MOMENTUM On-Ear Headphone"
Received "Sennheiser MM 30G" which is not remotely like the product ordered.

1 out of 1 people found this review helpful. Did you? Yes No

Dave the boilermaker
Order Date : 1/18/2015

Rating + 4

Pretty nice for the price

0 out of 1 people found this review helpful. Did you? Yes No

Hollister
Order Date : 12/4/2014

Rating + 2 Alternative item sent

I ordered an item with a lightning connector and they sent me the item with the 30 pin connector not what I wanted ordered no notation was given no lightning connector item to become available. Both the seller and Newegg were willing to issue me a return but no one could help me get the right item

1 out of 1 people found this review helpful. Did you? Yes No

gumby
Order Date : 12/5/2014

Rating + 5 quality

Very good price on product, and free shipping which is wonderful. Will buy again.

Did you find this review helpful? Yes No

.....
Order Date : 11/12/2014

Rating + 1 Terrible customer service

My product did not work when it arived, request and RMA 4 times and never got reason or response from them and still have a broken product and out the money for the product also

2 out of 2 people found this review helpful. Did you? Yes No

Filter Results     apply changes
Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    *60-Day Money-Back Guarantee
    Any complete, like-new item returned within 60-days can be returned for a full refund. Rest assured, items found to be defective or damaged at the time of purchase can also be replaced or refunded. After 60 days, we cover the item for up to 365 days for warranty.

    All returned items must include the original packaging and all contents (such as packaging material, adapters, harnesses, and manuals).

    If returned items are not in like-new condition, then Sonic Electronix may refuse a return or charge a restocking fee. Items not in like-new condition include, but are not limited to: items missing original item packaging, opened software or media items, used items, installed items, abused or physically damaged items, items missing parts, items damaged due to improper return shipping, items with a different serial number or defaced serial number, pre-cut wire, made-to-order items and special order items.

    *365-Day Coverage
    Electronics can fail and defects happen. From day 61-365 (366 on leap year), Sonic Electronix is here to help you quickly resolve your defect. Unlike others who push you to slow, unresponsive manufacturer service centers, we're here to help with the repair or replacement you need. To begin the process, follow our return instructions below. Every item returned is inspected by our team of qualified experts and professionally tested.

    *Shipping Policies
    The default shipping rate and method listed are for residential or commercial destinations within the continental 48 United States (PO Boxes not included).

    Additional shipping fees are required for all other locations including, but not limited to:
    • PO Boxes, APO/FPO locations, Alaska, Hawaii, Puerto Rico, Guam, Canada and other countries outside the USA.

    We will make every attempt to process and ship all items within 2 business days of your cleared payment. Following order processing, please allow proper time for delivery. UPS Ground shipments arrive within 3-7 business days. To provide the most affordable rates, small items shipped via Standard Flat Rate Shipping or USPS First Class Mail ship via a joint effort by DHL and USPS and are delivered within 7-10 days from the date of shipment.

    We will update your Newegg record with tracking information and send an e-mail confirming shipment. If 3 business days have passed since you sent payment and you do not receive an update through Newegg or a tracking number via e-mail, please contact us immediately through Newegg or phone at 1-877-289-7664.

    International customers are responsible for any and all customs, import duties, brokerage fees, and taxes. They are not included in the item price or stated shipping charges.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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