Sonic Fiber Seller Profile 888-646-2603 Email This Seller See all products from Sonic Fiber
As one of the leading retailers in pro audio equipment, DJ gear and lighting, Sonicfiber is known for their superior equipment and phenomenal customer service. By always offering the latest and most advanced models of all audio and DJ equipment, Sonicfiber helps to ensure that you will always have access to industry leading manufacturers such as Stanton, QSC, Peavey, Numark, Furman, Electro-Voice, Cerwin Vega and many more, all at a very competitive price. Our extensive knowledge and experience in the pro audio and DJ industry guarantees that each individual customer will only receive the best suited equipment for their needs.
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Standard Return Policy
Items that cause a health hazard cannot be returned (Headphones, In Ear systems, microphones, mouthpieces, and anything inserted into the mouth, ear or body.) Opened software also cannot be returned.
Special Order, discontinued, and close outs are also non-returnable. They will be marked as such.
Requests for return MUST be made within 14 days of delivery of product. Any item returned must be shipped back (at buyers expense) via a trackable, insured method. Additionally when returning items, shipping cost paid by us to UPS or USPS will be deducted from any refund (rates can be calculated via ups.com daily rates). Shipping costs are not refundable, items with free shipping will deduct the ups daily rates amount paid by us from the refund in addition to any restocking fee.
For DOA (Defective) items, you have 3 days to report the defective product. Defective items must be sent back to us (or to the manufacturer depending on the brand). The item will be replaced within 20 days of the date of return. In the event we are unable to replace the product, we will issue a refund for the item (less shipping paid to ship the item to you. Items with free shipping will deduct ups daily rates from refund).
ALL RETURNS must be shipped back to us prepaid. In the event we must ship an item back to you (for replacement due to defect) we ship at our expense. If you return an item for store credit and purchase something else, you will be responsible for the shipping cost to your location.
Sales Tax - We only collect Sales tax in NJ.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.