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Seller#: 0UHZRBI9H68J3E7BE

Spy Tec Seller Profile 877-212-7400EXT104 Email This SellerEmail This Seller  See all products from Spy Tec See all products from Spy Tec

Spy Tec is your one-stop shop for Spy Cameras, GPS Trackers, Car Dash Cameras, Audio Recorders, Nanny Cameras, Counter Surveillance Equipment, Cell Phone Spying and much more!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (28 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 18 Reviews
newegg
63%
Good Rating + 4 1 Reviews
newegg
4%
Average Rating + 3 1 Reviews
newegg
4%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 8 Reviews
newegg
29%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Jan B.
Order Date : 9/12/2016

Rating + 5 Will use again.

Placed order and it was at my doorstep within 3 days. Extremely happy to get this quality of service. Will use again.

Did you find this review helpful? Yes No

Rueben N.
Order Date : 9/8/2016

Rating + 5 Great support and service.

It was my 2nd order from this seller. Great support and service. I highly recommended this seller.
Seller Response:Thank you for your repeat business!

Looking forward to serving you again!


1 out of 1 people found this review helpful. Did you? Yes No

Tisa D.
Order Date : 9/2/2016

Rating + 5 Will buy again from this seller.

Order arrived quickly, and shipped within 24 hours of my placing an order. Also they did a good job on packaging the item. Will buy again from this seller.
Seller Response:Thank you for your purchase !

We value each and every one of our customers and stand behind our products!

Your item has a 1 Year Warranty and you are automatically covered!

If you need anything at all, please feel free to contact us!

Thank you!

Spy Tec


2 out of 2 people found this review helpful. Did you? Yes No

Rueben N.
Order Date : 8/31/2016

Rating + 5 Overall Satisfied Customer!!!

My shipment arrived faster than expected and the item is exactly what I was hoping for. Thank you for everything.
Seller Response:Thank you for your purchase !

We value each and every one of our customers and stand behind our products!

Your item has a 1 Year Warranty and you are automatically covered!

If you need anything at all, please feel free to contact us!

Thank you!

Spy Tec


2 out of 2 people found this review helpful. Did you? Yes No

pamter b.
Order Date : 8/23/2016

Rating + 5 5 out of 5 stars

Seller was prompt and courteous to queries. Product arrived in less time than expected and in a perfect package.
Seller Response:Thank you for your Purchase!

We value each and every one of our customers and stand behind our products!

If you need anything at all, please feel free to contact us!

Thank you!

Spy Tec


2 out of 2 people found this review helpful. Did you? Yes No

D S.
Order Date : 8/16/2016

Rating + 5 Awesome Experience

I will recommend this seller to friends and family. Swift and accurate services. Thanks Spy Tec
Seller Response:Thank you so much for your business!

We value each and every one of our customers and stand behind our products!

If you need anything at all, please feel free to contact us!

Thank you!

Spy Tec


2 out of 2 people found this review helpful. Did you? Yes No

Anonymous
Order Date : 9/3/2015

Rating + 1 Frustrated

I purchased the WAVBand Wristband Audio Recorder. I received a USB recorder. I requested a return for wrong item shipped. I asked if I had to pay return shipping and several days later received a reply. I returned it after a couple of days and received an email that afternoon with a return. The item was received at their facility on September 21, I received an email from them on September 28 stating they received it and asking for 3-5 business days. I ordered the waveband on September 3, I paid for the shipping to me, the return shipping and still have not received my refund for the product.

0 out of 3 people found this review helpful. Did you? Yes No

Lrpatton377
Order Date : 2/3/2015

Rating + 1 Very Poor Service

Ordered a G1W-C Dash Camera on 02/03/2015. I received the Email with the USPS shipping number, to date (02/11/2015) it has not even been shipped. It was noted on the invoice Expedited Shipping (3-5 days) and it has already been 6 business days!!!

3 out of 7 people found this review helpful. Did you? Yes No

Anonymous
Order Date : 12/25/2014

Rating + 1 Mail and Wire Fraud

Paid extra for shipping. Received only one camera of two ordered (packing sheet said two delivered.) It was a cheap copy of what I ordered. No brand name on box, so I do not know the manufacturer. It was missing parts.

Returned item. It was verified that they receive it. Have not heard from them since. Planning on informing the USPS, the BBB, and the FTC, and taking to civil court (I have the paperwork filled out.)

I have purchase from NewEgg for years, and have had exceptional experiences; I cannot trust NewEgg anymore if you must allow BBB F rated companies to use your mail service.

3 out of 7 people found this review helpful. Did you? Yes No

motor75
Order Date : 11/24/2014

Rating + 1 Can't return merchandise

I purchased two cameras from this seller - one works, one does not. They agreed to replace the defective one but never gave me an address to ship it to. I have been asking for two weeks for the address and have yet to hear anything from them. My next step is to challenge the charge on my credit card.

2 out of 4 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

    Easy 30-Day Returns: Items purchased may be returned or exchanged within 30 Days from date of purchase.

    Spy Tec is not liable in any way for returned packages that were lost or damaged during shipment.

    Non-Returnable Items:

    Due to overwhelming piracy on software (PC/ Cell phone Spying Devices), these items cannot be returned back to Spy Tec unless the packaging is unopened. For any issues concerning the software (i.e. Defect, Troubleshooting, etc.), the customer is responsible for contacting the manufacturer directly for assistance.

    GPS Tracking Devices and Counter-Surveillance devices may not be returned unless the packaging is unopened due to the one-time nature of their use.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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