StarCostumes Seller Profile 888-573-4594 Email This Seller See all products from StarCostumes
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Standard Return Policy
Costumes must be returned in new and resellable condition in its original packaging.
All returns must be clean, free of any odors, hair, perfumes, dirt, etc.
All costumes must have all pieces and parts, including cardboard header and plastic bag.
Costumes must not be worn, used or altered.
Costume accessories and Halloween props must be returned unopened, in their original packaging (see not-returnable items).
Return shipping is your responsibility with the courier of your choice, with tracking and delivery confirmation.
We cannot accept any returns without a Return Authorization Number. Package will be refused and returned to you.
All refused or unauthorized packages returned to Star Costumes are subject to a $10 return fee, per item, in addition to a 20% restocking fee.
This includes instances where the customer has provided an incorrect shipping address and non-delivery due to not available for signature.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.