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Seller#: 0UHG6RKMH68JGQ477

SteelCityGame Seller Profile 412-423-8773 Email This SellerEmail This Seller  See all products from SteelCityGame See all products from SteelCityGame

We specialize in accessories for your favorite electronics with a simple goal in place: Provide outstanding value along with exceptional customer service. If you have a question about any of our products, please send a message and we will promptly reply!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (4 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 3 Reviews
Good Rating + 4 0 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 1 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
backwards traveler
Order Date : 6/12/2014

Rating + 5 I wish all sellers were this amazing!

absolute pleasure in all aspects of the word, this seller went above and beyond to nake me happy. As a 20year online Veteran i was actually surprised that this would be one of the best sellers i encountered in those years AAA+ thanks for everything.

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Order Date : 3/25/2014

Rating + 5 Great Customer Service.

SteelCityGame's level of care in handling questions and concerns is amazing. I am extremely pleased with the way they handled our interactions. Promptly returning phone calls and striving to meet a customers needs is something they excel in. Other companies could learn a few things from them. I will definitely recommend SteelCityGame going forward. Thanks again for all your help.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

    To be eligible for a refund or a replacement, items must be returned in the same condition in which received. The return must be postmarked within 30 days of the date of invoice. All documentation and accessories including manuals and user guides must be included with the return. Shipping charges for returning any item for any reason is the responsibility of the customer. To ensure that returns are properly accounted for at all times during the return process, please obtain a tracking number. The use of delivery confirmation with USPS, FedEx, or UPS to return your item is strongly recommended. SteelCityGame will not be responsible for any item returned without a tracking number and is not accounted for.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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