SteelNavel.com Body Jewelry Seller Profile 818-248-1151EXT103 Email This Seller See all products from SteelNavel.com Body Jewelry
Monday – Friday(8:00 AM – 4:00 PM PST) / No Weekend Hours
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Standard Return Policy
To return an item to our company, please follow the steps below:
* Your satisfaction is our top priority. If there is ever a problem with an order, we'll do our very best to remedy the situation. However, because we are dealing with body jewelry, certain ground rules regarding returns must apply to ensure the safety and health of everyone concerned.
* For the safety of all people involved, returns will be accepted only if the jewelry is in its original, unopened SEALED bag. Look carefully at your jewelry before opening the bag it was shipped in. Make sure your item is what you wanted when you ordered it. Is it the color, style and size of what you had in mind? Are there any visible manufacturing defects? Be certain, because once you've opened the bag it's yours to keep!
* There is a 15% restocking fee. When returning a piece of jewelry, you will receive a refund less this fee. Your original shipping fee will not be refunded.
* The following items can NOT be returned: body piercing aftercare products, tattoo aftercare products, body piercing tools, body jewelry tools, leather accessories and apparel items.
* If an item must be returned due to a manufacturing defect, we will gladly process the exchange with no additional shipping or restocking charges.
Write your RMA number on the package, and send your returns to:
3916 Foothill Blvd Ste D
La Crescenta, CA 91214
Thank you. If you have any questions, please call us at (818) 248-1151 or e-mail us at Service@SteelNavel.com.