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SteelNavel.com Body Jewelry Seller Profile 818-570-2468 Email This Seller See all products from SteelNavel.com Body Jewelry
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Monday – Friday(8:00 AM – 4:00 PM PST) / No Weekend Hours
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Standard Return Policy
To return an item to our company, please follow the steps below:
* Your satisfaction is our top priority. If there is ever a problem with an order, we'll do our very best to remedy the situation. However, because we are dealing with body jewelry, certain ground rules regarding returns must apply to ensure the safety and health of everyone concerned.
* For the safety of all people involved, returns will be accepted only if the jewelry is in its original, unopened SEALED bag. Look carefully at your jewelry before opening the bag it was shipped in. Make sure your item is what you wanted when you ordered it. Is it the color, style and size of what you had in mind? Are there any visible manufacturing defects? Be certain, because once you've opened the bag it's yours to keep!
* There is a 15% restocking fee. When returning a piece of jewelry, you will receive a refund less this fee. Your original shipping fee will not be refunded.
* The following items can NOT be returned: body piercing aftercare products, tattoo aftercare products, body piercing tools, body jewelry tools, leather accessories and apparel items.
* If an item must be returned due to a manufacturing defect, we will gladly process the exchange with no additional shipping or restocking charges.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.