Sudden NINJA Seller Profile 604-2837815 Email This Seller See all products from Sudden NINJA
Your online source for the best deals on computer, gaming, and mobile phone accessories.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
1. All returns must be in their original packaging and in like-new condition. All accessories and manuals must also be included.
2. Any shipping and handling fees incurred by us to send your purchase to you will not be refunded.
3. Returns with missing items (including, but not limited to, original manufacturer packing materials) will not be processed until the missing items are received.
4. Customers are responsible for return shipping expenses unless the item is defective or damaged. Replacements will be shipped at our expense and discretion.
5. Refunds will be issued after our warehouse receives, inspects, and processes your return. This process can take up to 7 business days.
2. On ‘Compose Message’ Page, verify the order number you want to request return with, choose ‘RMA Inquiry’ from the drop down menu, provide the item# and the reason you want to return, and indicate the return is for replacement or refund before click ‘send message’ button.
3. It will take our customer service 24–48 hours to respond to your inquiry. Upon the approval of your RMA request, you will be provided with Return Merchandise Authorization (RMA) number through e-mail. The e-mail contains RMA#, RMA details and important return instruction. Read the instruction carefully before you ship your return merchandise back to us.
4. Please include all the original parts, accessories and menu/documentation included with your return. Any missing parts or accessories may result your return being rejected or your refund/replacement being delayed.