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Seller#: 0UHIQWIKUWTDV1403

Super Power Supply Seller Profile 317-643-2392 Email This SellerEmail This Seller  See all products from Super Power Supply See all products from Super Power Supply

Super Power Supply(R) is a manufacturer of aftermarket power supplies and computer and networking accessories and other electronics.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (27 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 15 Reviews
newegg
56%
Good Rating + 4 1 Reviews
newegg
4%
Average Rating + 3 2 Reviews
newegg
7%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 9 Reviews
newegg
33%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
GN
Order Date : 9/12/2014

Rating + 1 Problems after a month of use

The first times I used this new charger, it heated up very quickly and intensely. I was very careful with it after I had to replace my old one, but it started having problems only after a month. I don't believe it is very durable.

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Scott R.
Order Date : 9/27/2014

Rating + 1 Never sent my order

After 12 Days, requesting refund now and needed it before I left for a trip on the 12th. Avoid.

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N/A
Order Date : 9/1/2014

Rating + 5 Great!

Product arrived quickly, works perfectly for my old LaCie HDD that lost it's power cable years ago

Did you find this review helpful? Yes No

Kroman911
Order Date : 8/27/2014

Rating + 1 Unsatisfied

I never received my order. The company was very accomodating in giving me a refund, however.

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N/A
Order Date : 9/3/2014

Rating + 5 Happy repeat customer

Orders were received very quickly. All items were correct.

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bfro
Order Date : 7/22/2014

Rating + 5 good deal

couldn't have went any better, product was high quality, well packed and shipped quick

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gurdt
Order Date : 7/22/2014

Rating + 5 overall great

Arrived fast and exactly as described. Couldn't ask for more

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Ugh!
Order Date : 6/16/2014

Rating + 1 Horrible Service

Oh no - I only get 1000 characters to write my tale of HORRIBLE service! Well I guess I'll make it short.

#1 - I placed an order for an AC adapter - They sent the wrong one.

#2 - I contacted support clearly stating which one I received and which one I ordered - The second one they sent me was incorrect.

#3 - I contacted them again - they said they would personally verify and send me the correct one - I received yet a THIRD incorrect product.

#4 - I contacted them again asking them to call me because apparently they didn't understand what I needed - They didn't call but said they sent another one.

#5 - Seven days later - I still had not received it. I contacted them again and they responded by saying they would send out another one (I suspect they never sent it)

FINALLY over a month later, I got the correct one. Even good companies can make a mistake but ONLY poor companies make THIS many mistakes. I will never buy anything from this company again. It was just horrible.

1 out of 2 people found this review helpful. Did you? Yes No

Annoyed
Order Date : 6/23/2014

Rating + 3 Money-grubbers.

This seller does NOT honor their expedited shipping option. I ordered an inexpensive (and thankfully not time sensitive-- THIS time!) set of dual-band antennas, and paid for expedited shipping, and they delayed shipping for an entire business day, then shipped with USPS ground. For shame.

This seller has some very useful pieces, but they can't seem to ship correctly.

2 out of 3 people found this review helpful. Did you? Yes No

MANDallasTX
Order Date : 5/9/2014

Rating + 3 Missing Parts - Replaced

One of the IPEX cables was missing nut, lock washer and washer. When Informed they sent replacement cable with everything via USPS.

1 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA Policy
    Please email the seller for instructions for an RMA or return. For faster return processing and support with your purchase email the manufacturer directly support@superpowersupply.com and reference your invoice number.

    Items may be returned for a full refund or exchange within 30 days after invoice.

    Most Super Power Supply(R) brand items also include a 1 year warranty period starting after payment is submitted. This warranty covers manufacturer defects causing the item to become nonfunctional in which case a replacement will be sent to the customer with a return label.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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