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Seller#: 0UH4F84UUWTDMMD92

Superdeals Seller Profile 626-2804888 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Superdeals See all products from Superdeals

For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

We supply many high quality computer accessories with competitive prices. We are able to accomplish this by sourcing products directly from the factories that produce these items and offer them to you at very deep discounts.

Our friendly and knowledgeable staff is ready to assist you with your order and any product related questions.
Hope you have a satisfied experience and build a long term cooperative relationship or friend-ship with us.

About Shipping
Most domestic orders are shipped via USPS Standard shipping. Most items leave our warehouse within 2 business days after we got your full payment. As soon as it ships, we inform you shipping details, including a tracking number. The delivery takes 3~7 business days based on your location. Please make sure you provide valid physical address when you check out.

About Customer Service
You can shop with confidence because we are dedicated to quality and customer service. If you need an immediately help, please send a message. Your question will be answered in very short time.
Email: superdeals2014@yahoo.com
Office hours: 9:30 AM-5:00 PM pacific time. Mon-Fri. Office closes on holidays.

Return Policy
We accept return or exchange within 30 days after package delivered. Contact us first for Return Merchandise Authorization (RMA) before you ship back the package.
If buyer places the wrong order or just don't need the item, we accept return with 15% restocking applied.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (79 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 41 Reviews
newegg
51%
Good Rating + 4 26 Reviews
newegg
33%
Average Rating + 3 2 Reviews
newegg
3%
Poor Rating + 2 2 Reviews
newegg
3%
Very Poor Rating + 1 8 Reviews
newegg
10%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 4/15/2015

Rating + 1 Wrong product sent

Ordered a DVI to HDMI adapter. Was sent a generic power cord for a computer. Not only do these two parts look nothing alike, but there has been zero reply from customer service. All important information was included in the email I sent them, and yet no reply. Very disappointed I chose to order from here, as it seems they do not care about their customers.

Thankfully I didn't order anything expensive. I can't imagine what I would have received instead.
Seller Response:Sorry for the mistake. But you report us the issue Apr.22th, and then we replied your message and resent the correct item Next day April 23th. And you also get the second package April 27th. We are a responsible seller. We like to do our best to help customers.

1 out of 1 people found this review helpful. Did you? Yes No

ElrondPA
Order Date : 4/14/2015

Rating + 5 Good job

Prompt shipment (4 days across country), packaging no problem.

Did you find this review helpful? Yes No

MikeH
Order Date : 3/15/2015

Rating + 4 Right on second try

They shipped wrong product first time, but we got the exchange set up easily with a few e-mails. The exchange took longer than it should have; Superdeals covered the return shipping and did get the right product out to me without any hassle.

There was a mistake in their warehouse, they took care of the problem. I would purchase from Superdeals again.

Did you find this review helpful? Yes No

pcrescue
Order Date : 3/12/2015

Rating + 1 Horrible Horrible Horrible

They took a PCI card I ordered and tossed it in a paper envelope with the driver disk without a box or padding and sent it through USPS - the driver disk was crushed. The seller doesn't respond to email contacts. Watch out for this seller!
Seller Response:Sorry for all inconvenience caused. But we have respond your email at first time and offered you driver link. Please check it.

Did you find this review helpful? Yes No

N/A
Order Date : 1/30/2015

Rating + 1 30 foot hdmi cable

I went on line your web page and ordered a 30 foot hdmi cable it was to have gold ends on it. When I recived it it had silver. Why do they advertise something that is not true. I have sent an RMA out and never heard anything back. I have neve seen customer relations treatment like this. I just want what I paid for. Thank, Al Caponero
Seller Response:dear customer, Sorry for all unsatisfation. Sometimes, some items mixed up. We replied your message and offered some discount if the cable working fine. Didn't get your response.

Did you find this review helpful? Yes No

Slink
Order Date : 2/11/2015

Rating + 5 Good price, shipped fast, awesome

Bought 50 foot long HDMI cable. Cannot believe how fast I got it or that it works so flawlessly, for a good price.

Did you find this review helpful? Yes No

chas
Order Date : 1/31/2015

Rating + 1 Shipping

It has been 9 days since I ordered item has not arrived no way to track it, will not use again.
Should have used Pony Express, would have been faster
Seller Response:You placed order on Jan.31 , Saturday. We shipped your order on Feb.2 and Delivered on Feb.6. Just 4 days. Please check again. Any unsatisfation or problem, please feel free to contact us instead of bad review. We can offer you best solution.

Did you find this review helpful? Yes No

N/A
Order Date : 12/2/2014

Rating + 5 Great customer service.

I accidentally ordered the wrong part - completely my fault - and there was NO return hassle. Thank you!

Did you find this review helpful? Yes No

skagentech
Order Date : 10/29/2014

Rating + 4 Stood by their product.

So. In the short-run, I viewed this seller as fraudulent, they sent me a terrible and cheap defective product. I was actually surprised thought that in the long-run, they have refunded my purchase and stood by their product. I would give them another chance.
Seller Response:we are a reliable and responsible seller. We like to do our best to help customers if any question. We have strick quality control for our items, but some may be an exception. Hope you can understand.

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Tshootz
Order Date : 9/7/2014

Rating + 5 Excelent customer service

I ordered an ethernet cable from this seller, and either the USPS lost it or someone stole it, but I did not receive the cable. I contacted the seller and we sorted everything out. They sent me another cable and everything is all good. Definitely would buy from again.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    Return for refund within: 30 days
    Return for replacement within: 30 days
    Restocking Fee: Yes
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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