Superjeweler Seller Profile 877-888-0175 Email This Seller See all products from Superjeweler

THANKS FOR SHOPPING WITH SUPERJEWELER ON NEWEGG!

WE LOVE OUR CUSTOMERS!! CALL US ANY TIME TOLL FREE AT 877-888-0175

LIFETIME GUARANTEE: All purchases from SuperJeweler come with The SuperJeweler Lifetime Guarantee. Your SuperJeweler jewelry purchase includes a lifetime guarantee against the loss of side stones or damage to the jewelry's setting or center stone. It also includes a one-year replacement guarantee against the loss of your jewelry's center stone.

We love to hear from our customers! Please call us!
Toll Free (877) 888-0175

FAQ Information

-If I place an order today, how fast will it get to me?
We have over 27,000 pieces of jewelry in stock, so most items are ready to ship out on the next business day. Some pieces, especially rings, however, take longer because the Production Department needs to alter them to your specifications. We tell all of our customers to allow three days for processing time just to be safe. Once your item is finished, we ship it out, and the shipping time varies depending on the shipping method you select.

-If I place an order today, how fast will it get to me?
We have over 27,000 pieces of jewelry in stock, so most items are ready to ship out on the next business day. Some pieces, especially rings, however, take longer because the Production Department needs to alter them to your specifications. We tell all of our customers to allow three days for processing time just to be safe. Once your item is finished, we ship it out, and the shipping time varies depending on the shipping method you select.

-What is your return policy?
We have a 60 day money-back guarantee. You have 60 days from the date of shipment of your purchase to return your item for any reason and receive a full refund.
You do not have to have any reason to return an item to SuperJeweler.com. As our goal is your 100% satisfaction, you may return your purchase for any reason, or no reason at all.
Items returned to SuperJeweler.com must be returned in new, unworn condition, and must include any boxes or free gifts that accompanied the original shipment.
Upgraded shipping and insurance charges are not refundable.

- If I return my order for a refund, how long will it take to show back up in my account?
Once we receive your package at our main office, it takes approximately 5-7 business days depending on your bank or credit card company.
When you return a package, it gets sent to our Fulfillment Center and they sign for your package. Packages from our Fulfillment Center get delivered to our main office every Tuesday and Friday.

-What if I want to make a return after the 60 day money-back guarantee period?
After 60 days, you may return your item for store credit.

-I received my order and something is wrong with it. How do I return it for a
repair/refund/an exchange?
We’re very sorry that your order isn’t perfect, and we will do everything we can to fix it. If you would like to return an item for a repair/refund/an exchange, simply follow these steps:

1)
Write on a copy of your packing slip (the piece of paper that came inside your package) a brief explanation of why you are returning the item to us. Please be sure to include whether you would like a refund, an exchange, or a repair. If an item is the wrong style or size, please include the style or size that you would like.
2) Put everything that was in the original package (item, appraisal card, copy of your packing slip) back into the original packaging or into a new package.
3)
Send it to this address:
SJ*
7 West 45th Street
10th Floor
New York, NY 10036

*Instead of writing Superjeweler.com on your package, please write “SJ.” The word “jewel” may receive unwanted attention, and we want your package to arrive as safely as possible.