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Seller#: 0UHZRBI991QP7X832

Surfthemall.com Seller Profile 636-486-2522 Email This SellerEmail This Seller  See all products from Surfthemall.com See all products from Surfthemall.com

Gateway Supplies has been in business since 2006 selling Pet and Lawn and Garden Supplies. To meet more of our customers needs we have started selling Toys, Games, and Baby supplies. We are dedicated to taking care of our current customers so they will become our future customers also.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (5 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 2 Reviews
newegg
40%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 3 Reviews
newegg
60%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Marcia
Order Date : 8/18/2014

Rating + 1 poor

I have not received my product and nothing solved after several attempts

Did you find this review helpful? Yes No

N/A
Order Date : 7/28/2014

Rating + 1 Don't expect a return call!

The only reason I rated this '1' is because '0' isn't available. This seller hasn't responded to a week's worth of requests for assistance.

Did you find this review helpful? Yes No

Ticked Off
Order Date : 7/13/2014

Rating + 1 Dishonest seller

After sending me a knockoff flat iron, I contacted this seller who promised he'd send a replacement ASAP. After several weeks of pretending it was on it's way, he (Mike) finally just stopped communicating. I was ripped off and surfthemall.com did nothing to make it right except hollow promises. Beware.

Did you find this review helpful? Yes No

TickledinNC
Order Date : 2/22/2014

Rating + 5 Fabulous customer service

Mike processed a replacement order in record time with quick and flawless communication. We will look to do business with Gateway in the future--great seller! Thanks Mike!

0 out of 1 people found this review helpful. Did you? Yes No

trinity52607
Order Date : 11/23/2013

Rating + 5 Can't ask for more

Good communication; fast shipping; product as described. Who could ask for more.

0 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 0.00%

RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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