Team ProMark Seller Profile 888-287-0056EXT109 Email This Seller See all products from Team ProMark
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Team ProMark offers innovative new licensed products from the most popular leagues and sports teams in America. Originally known for our metallic auto emblem, we know offer more than 20 exciting products. From Team ProMark's exclusive ProGrip Hardware series to our unique home/office products and our complete line of automotive accessories, we are your source for officially licensed sports products.
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Standard Return Policy
DEFECTIVE ITEM/ORDER DISCREPANCY Returns: Unless otherwise specified, returns will be accepted with a valid RMA number and if returned within 30 days of receipt. Team ProMark will either issue a credit or ship a replacement, at your request.
Merchandise that has been damaged or altered by you or your customers cannot be returned.
NON-DEFECTIVE ITEM Returns: Returns of non-defective items are at the sole discretion of Team ProMark and require a valid RMA number. NON-DEFECTIVE RETURNS ARE SUBJECT TO A 30% RESTOCKING FEE and such returns will be for company credit. Items must be received in resalable condition to be eligible for credit. Shipping charges are nonrefundable. Team ProMark is not responsible for return shipping charges on non-defective items. Deductions may not be taken until Team ProMark has issued a credit memo.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.