Team-Superstore Seller Profile 732-983-2505 Email This Seller See all products from Team-Superstore
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Standard Return Policy
On all returns, we are now charging a mandatory restocking fee. It will automatically be deducted from the refunded amount. The restocking fee is the greater of these two amounts
- 10% of the cost of the items being returned.
- The full shipping and handling cost.
All returns must be packaged back in its original package and packaging materials. Failure to do so may result in a larger restocking fee or a rejected claim. We will not accept returns on items that have been broken, washed, used, worn, written on, or damaged in any way.
Product Damaged in Transit
UPS assumes responsibility for delivering the package free of damage. If an item is damaged in transit, we will file a claim with UPS and or the manufacturer. Once UPS resolves a claim, we will either provide a substitute product of equal value to the customer, or provide a full refund if no substitute product is available. If the item is urgently needed, the customer also has the choice of purchasing an additional item.
Once the claim is resolved with UPS, the customer will be refunded the amount of the purchase. To File for a Refund: Follow these Easy Directions
a.) When returning an item, please notify us FIRST within 30 Days of Delivery.
b.) Before sending us your return, please wait for one of our representatives to respond to your request. If you do not hear back from us within 24-48 hours, you can call us at 908-258-7228.
c.) We will give you a return authorization number, and directions on where to send the item so we can complete the return.
** Please Note: All returns without a Return Authorization Number written on the package will be refused. No Exceptions.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.