Texas Fortune Inc Seller Profile 713-777-1000EXT202 Email This Seller See all products from Texas Fortune Inc
Texas Fortune, INC offers High Performance RC Helicopters and Accessories, RC Sports Cars, RC Boats and Spare Parts. Our online support team is always available to assist with any technical support or customer service inquires.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
We offers 30-day return or exchange, and 15- days manufactured defect or warranty on all products, Warranty period starts from the date of received items. Customers are responsible for cheking the condition of the product once they are deleverd. Customers have to contact the seller, if they receive broken or any missing items with in 48 hours of delevery.
After 30 days from the date of delivery, all return can only be replaced by same item, unless this item is out of stock at that moment. buyer need pay the shipping fee.
Warranty will be voided if the product is mishandled, physical damaged or altered by customer. We will refuse back all the returns which are out of warranty.original condition and packaging with all components and accessories included, After Both Buyer and Seller cancel the transaction from Newegg. Or, you may choose to have a replacement.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.