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Texas Gun Depot Seller Profile 817-565-5018 Email This SellerEmail This Seller  See all products from Texas Gun Depot See all products from Texas Gun Depot

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Texas Gun Depot is a leader in online hunting/shooting sporting good's sales. We offer brick and mortar know-how and customer care combined with the diverse product selection and extremely competitive prices of an internet retailer. We are recognized as one of the world's leading online retailers of a wide selection of sport optics, tactical and military gear, hunting gear, professional grade products, and eyewear that you'll find anywhere. As an award winning customer-centric store, we are continuously expanding our product offereings with input from thousands of satisfied customers.

Our mission at Texas Gun Depot is to provide exceptional service to our customers. With over 12,000 products from more than 800 top brands in hundreds of specialty categories, our impressive selection of hunting and tactical apparel, and shooting accessories is unmatched by any other retailer.

Our customers are as diverse as our product offerings. Texas Gun Depot serves individuals as well as local, State, and Federal law enforcement agencies.

Texas Gun Depot is dedicated to providing you with the highest quality of customer service and being your favorite store to shop.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (2 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 1 Reviews
Good Rating + 4 0 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 1 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 7/1/2014

Rating + 1 Rude Seller

I ordered a scope that came with a set of rings and all them sent me was the rings. The company tried telling me the scope was being sent separately but couldn't provide tracking on the package. The company was very rude to deal with and would not return my calls, they would only communicate in emails. After questioning them on the tracking number for the scope they told me they did not want my business and refund the product cost not the tax and shipping but Newegg is a stand up company and they refunded the shipping and Tax. The Newegg operator I talked to read though the emails and thought the vendor was rude and understand why I was upset at Texas Gun Depot.

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Order Date : 4/21/2014

Rating + 5 Fast

The Tannerite arrived very quickly, and was boxed nicely. Perfect transaction

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

    We want your experience with us to be easy and hassle-free. If you are not satisfied with your purchase, you can return most items within 30 days of receipt for a refund. Please note that all returns require a RMA number, which can be obtained easily online.

    Items must be returned in NEW (unopened, unused, untested, and resellable) condition, in the original manufacturing packaging, with all the original contents included. Please be advised that we do reserve the right to charge a restocking fee under certain circumstances. All charges related to the return of items to Texas Gun Depot is the sole responsibility of the buyer.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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