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The Deep Discount Seller Profile 800-257-3762 Email This SellerEmail This Seller  See all products from The Deep Discount See all products from The Deep Discount

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We're The Deep Discount, an industry leader with more than 30 years of consumer electronics experience. We are devoted to being a dynamic, customer-driven company that focuses on enhancing our customers' enjoyment of entertainment and technology. Our values and our belief in trust, honesty, privacy, and integrity are at the very foundation of our company. We are all about serving the needs of people just like you, who with your continued support, have helped our company grow.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (244 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 137 Reviews
Good Rating + 4 37 Reviews
Average Rating + 3 11 Reviews
Poor Rating + 2 10 Reviews
Very Poor Rating + 1 49 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 9/24/2012

Rating + 1 Never Showed Up

I ordered this head lamp a year ago and never got it... I forgot about it because I thought it was shipped separately like the other items I ordered along with it and never received the head lamp.

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Order Date : 5/2/2013

Rating + 1 Terrible costumer service

I ordered a pair of speakers from The Deep Discount and received them. I wasn't happy with the product and I tried returning it for the "30 day guaranteed return". I spoke to their costumer representative and he/she said that I qualified, gave me an address to ship it to. I shipped it back, they received it 3 WEEKS AGO and I still didn't get my refund. They are ignoring my emails and I had to call NewEgg who opened an internal Department Review.

I made a terrible mistake buying from The Deep Discount. It won't happen again. I'm going to file a complaint with the bad business bureau. This is unacceptable.

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Order Date : 1/4/2013

Rating + 1 Horrible Seller

It would be nice if this seller would figure out how customer service works. When I call 4 times, with no response that makes me unhappy. Almost as unhappy as when I order quantity 3 of an item, they charge me for 3, and deliver only 1.

Steer clear if you like getting what you order.

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DEEPLY Disatisfied
Order Date : 2/21/2013

Rating + 1 Acoustic Audio AA2102 200 Watt 2.1 ...

I received my order from Deep Discount and was thoroughly disappointed,I've dealt with newegg in the past and have received quality merchandise.I'm afraid that my bad experience with deep discount will effect my future dealings with newegg.

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Order Date : 1/15/2013

Rating + 1 Acoustic Audio AA5102 5.1 Channel 800W Home Theater

This Item was way over rated and I would not recommend any one buying it.

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Order Date : 1/4/2013

Rating + 1 Poor seller

Ordered 3 items. Received 1. Seller doesn't believe in answering disgruntled customers. I have called and left messages twice. still getting no where... Next on the list is reengaging Newegg, but they directed me to the reseller directly...

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Order Date : 11/14/2012

Rating + 1 Sales order number: 194036078

This product, Personal Nose and Ear Hair Trimmer Clipper, is a rip off!!!!!!!!!!!! I would like a refund!! I will not ever buy from this company again if I am not refunded! Also I will tell my friends to do the same. Not happy in Port Saint Lucie, FL 34952

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Order Date : 11/26/2012

Rating + 5 Great seller!

Quick shipping, provided tracking number and did an excellent job!

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Order Date : 12/7/2012

Rating + 3 TRIMMER KIT

LOOKING FORWARD TO RECEIVING IT. Forgot to ship. Been 8 days since purchased and still waiting to receive. VERY SLOW IN SHIPPING!!!

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Order Date : 9/25/2012

Rating + 1 bad business = deep discount

products are junk no customer support will not contact you back, returns not possible. rated poor with BBB.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    By placing an order on this web site, you indicate that you have read and agree to the following return policies and conditions.

    Basic Criteria
    All returns must include the following:

    Original packaging (manufacturer's box, styrofoam, plastic bags, etc.)
    Original intact UPC barcode. Do not cut out the UPC code (for rebates) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.
    Valid Return Merchandise Authorization (RMA).
    The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, etc.)
    Manufacturer documentation (manuals, warranty cards, registration information, etc.)
    The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.

    Basic Return Policy
    Unless otherwise stated below, you have 30 days from the date your product left the warehouse (regardless of when you actually took delivery of the product) to get a valid RMA from our website and get your product to a shipper to return back to us. It does not have to be back in our warehouse within 30 days, but it does have to be in the possession of the shipper (along with the valid RMA)RMAs must be valid, unexpired, and issued for the product being returned. Only one RMA is issued per return. When it expires, you may no longer return your product.
    If you are ineligible for an RMA, contact the manufacturer directly or check any applicable warranty you might have.
    Except as provided for verified defective products (See Special Returns Policy for Defective Products below), you will be responsible for all shipping charges for returns sent to our Returns Warehouse.
    Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase.
    Please allow up to fourteen days from shipment for your return to arrive at our Returns Warehouse, delivery times vary based on shipper selected. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.

    Special Return Policy
    Defective Products

    Defective products can only be returned in exchange for the exact same product or similar product, or at the sole discretion of TheDeepDiscount, the purchase price will be credited to the credit card used for the original purchase (or, if possible, through the original payment method such as PayPal). Defective products may only be returned within 30 days of the date your product left the warehouse (regardless of when you actually took delivery of the product).

    Once your return is processed, and is verified to meet the basic criteria above and to be defective, your replacement order will be sent to fulfillment. How quickly your replacement product ships after after that depends on product availability.

    For products that we verify to be defective, we will reimburse you for your original shipping expenses, provided that your defective return must be shipped via ground shipment only. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied.

    TheDeepDiscount in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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