The Music Farm Seller Profile 330-682-5595 Email This Seller See all products from The Music Farm
Welcome to The Music Farm on Newegg! Your one-stop shop for all things gear. The Music Farm offers the best pricing and service on guitars, basses, folk instruments, pro audio, and recording gear. We have been in business since 2004 and have been in the music business collectively for over 20 years. It is our passion, our reason for waking up in the morning, and that means that you will receive only the best shopping experience you've ever received. Most of us here at "The Farm" are players. Whether it's guitar players, bass players, drummers, we've got 'em. Which means when you call, you're speaking with someone who not only knows the product, but they also love the product! That's the "hometown" approach we take when helping you make your next gear purchase. So, enjoy our ever changing website, or give us a call today! (330)546-7076
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
The following items are returnable only if defective OR unopened or unused: strings, reeds, computers, tubes, earbuds, earplugs, recorders, tin whistles, flutophones, "world" wind instruments, harmonicas, raw-frame speakers, drumheads, drumsticks, turntable cartridges, fog fluid, clothing/footwear, body jewelry, sheet music, cleaners, polishes, and polishing cloths. Software/soundware, cassettes, books, CDs, DVDs, and videos may be returned for credit only if they are in their original, sealed packaging. If defective, these items will only be exchanged for the same product.
All returned items must be in the original packaging complete with all components including the warranty card (if applicable) and owner’s manual and show no signs of wear or abuse; otherwise the return will either be refused or subject to a 15% restocking fee.
**Stringed instruments priced at $1999.00 or more, must be returned within 10 days of shipment. Return items not meeting these requirements may be refused or a restocking fee of up to 25% may be assessed.**
MI - Electric Guitars Return Policy
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.