The Watch Locker Seller Profile
888-992-8249
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Review Summary
(359
Reviews
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| Excellent |
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305 Reviews |
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| Good |
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37 Reviews |
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| Average |
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7 Reviews |
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| Poor |
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3 Reviews |
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| Very Poor |
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7 Reviews |
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| Reviewer | Seller Review |
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3/17/2013 2:40:54 PM
My new Citizen Eco-Drive Titanium arrived quickly and in perfect shape (actually a day ahead of the projected arrival date). Tracking Info was provided in a very timely manner. I know where I'm buying my watches in the future.
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1/23/2013 3:07:25 PM
My wife purchased a watch for me for our anniversary. It was set to arrive on Saturday via Fed Ex. Fed Ex tracking shows it was left at our front door. We were home all day and no one rang the door bell. We never received the watch. We called Fedex that afternoon and they told us they would check with the driver and call us back. We never received a call back.
We called Newegg, Newegg told us to call WatchLocker since we purchased it through them in the MarketPlace. We called Watch Locker and they told us that we need to call and open a dispute with FedEx. We called Fed Ex again and they said they would open a trace and call us within 24 hrs. FedEx never called. I called Watch Locker again and was on hold for over 15 minutes before being placed into voicemail and left a message. I never received a call back from Watch Locker. Our anniversary has passed & the watch my wife was giving me is still lost. We dont have a resolution and Customer Service is nonexistant at the Watch Locker.
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1/12/2013 12:03:44 PM
I bought a Citizen Nighthawk from The Watch Locker They were great! they sent it out fast, since I live in FL it got to me in two days! even thought it was the free 5-7 day shipping. The watch came in perfect condition was packed adequately enough and it is a great watch. I would defiantly buy from them again.
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1/4/2013 9:59:17 AM
Newegg has wonderful customer service because they were very understanding to my situation. The item was long overdue the 30 day return policy, and yet they still contacted me saying they would be able to give me a refund. If in the future I decide to buy another watch or anything for that matter I will definitely be looking on this website.
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12/17/2012 4:34:19 AM
I had some reservations about placing the watch order but I am happy I did. The watch was about $75 cheaper than any other site. It arrived quickly, was exactly what I had ordered and worked perfectly. Couldn't have asked for a better process and outcome.
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12/15/2012 1:19:16 PM
I purchased the Citizen Eco-drive Nighthawk watch for my boyfriend for Xmas! I saw it reasonably priced at a local jeweler but when I went back to purchase it was gone. So I went online and found it on the Newegg.com site for almost $100 cheaper than the jeweler. I was really excited but skeptical at the same time because of how inexpensive they were selling it thru The Watch Locker. I just knew something wouldn't be right when it arrived...but it was exactly what I ordered! It shipped and arrived as stated. The watch was packaged with care & sealed. The watch was in excellent shape as if I'd purchased it from the jeweler. It was in the original Citizen case as well as having the instruction & warranty info & booklets. I knew immediately that I had made the right decision ordering from this online service and I will use them again for future purchases! Thank you Newegg & The Watch Locker!
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12/12/2012 6:55:36 PM
Great seller. Fast shipping. Bought 2 Citizen eco-drive skyhawk. Great product on Great price and service !
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11/27/2012 2:05:10 PM
Fast shipping and good service. The watch is all original.
Recommend!!
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11/16/2012 4:58:06 AM
The tracking system keeps me informed of the shipment's location so I can expect the date of delivery. Excellent!
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9/16/2012 2:56:46 PM
Same day shipping. Watch arrived in good order with complete factory paperwork.
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Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 0.00%
RMA Policy
- At The Watch Locker we work hard to ensure our customers receive great service. If you are not completely satisfied with a purchased item you may return it within 30 days of the invoice date.
We offer customers a full refund on returned items minus shipping charges.
All items returned to TWL must be returned UNWORN, unaltered, in their original, unused condition, in their original boxes and with all paperwork (this includes warranties), parts and accessories to insure any credit. "New and unused" means that there are no scratches, marks, or blemishes on the item; tags and protective stickers have not been removed; there are no signs of wear on the product or the case; and the product must not have been sized or altered in any way.
RMA instructions
- To return an item you should first download and print out our RMA form from
http://www.thewatchlocker.com/images/RMA_FORM_TWL.pdf
You can then contact us by phone 1-888-992-8249 or email sales@thewatchlocker.com to request an RMA #. Our customer service representatives will give you an RMA # and direct you to package the items safely and securely in a box with the completed RMA form. Remember to include all of the paperwork and other items which came with the watch.
RMA numbers are only valid for 10 days after issuance. Please allow 2 weeks for processing any refunds associated with either returns or exchanges.
Items returned without an RMA number will be refused and sent back at the buyer’s expense.
