TheFeltStore Seller Profile 866-757-3358 Email This Seller See all products from TheFeltStore
The Felt Store Inc. is the only place for convenient and fast online purchasing and shipping of felt and felt products. Drawing on over 50 years of experience in felt making, The Felt Store is committed to bringing you the best selection of felts and felt products. Whether you are looking for technical felts to meet your industrial or commercials needs, or a wide variety of craft and designer felts, The Felt Store can provide you with the highest quality products at the best price. Environmentally friendly, practical and stylish, The Felt Store offers uniquely crafted and fashionable products for both yourself and your home.
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Standard Return Policy
If for any reason you are not satisfied with any of our products, you may return them to us in their original condition within 30 days from the date you received the shipment. However, The Felt Store return procedures must be followed for us to refund the full transaction price, less shipping and handling (shipping & handling are not refundable).
You can pack and send your return in just a few simple steps:
1. Contact our customer service and request a return authorization code (RAC).
2. Once you have received your RAC, pack the items securely in a box and insert a copy of your packing slip. Write the Ship-to-address and the RAC on the box.
3. Drop the package off at your local post office or your preferred carrier's location.
** Special Holiday Season Extension**
We are extending our return policy to 60 days for orders placed between November 23, 2015 12:00am EST and January 4, 2016 11:59pm EST. Orders returned from the 31st day to the 60th day will receive a refund for the order value, less shipping, handling and a $2.00 restocking fee.
Thank you for shopping at The Felt Store!
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.