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Seller#: 0UHG6RKMTROLH6BF0

Think Green PC Seller Profile 859-292-0603 Email This SellerEmail This Seller  See all products from Think Green PC See all products from Think Green PC

Think Green PC provides high quality computers and accessories throughout the United States including laptops, desktops, and more! Our refurbishment and remarketing program helps corporations recover value from their used, off lease, or excess computer equipment. Customers have the opportunity to realize the added benefit of using high quality business PCs and laptops at a fraction of the cost. Each unit is thoroughly tested for functionality through keyboard, memory, and hard drive tests. Units are also checked for excessive wear or damage and appropriate parts are replaced in the refurbishment process.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (27 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 15 Reviews
newegg
55%
Good Rating + 4 2 Reviews
newegg
7%
Average Rating + 3 1 Reviews
newegg
4%
Poor Rating + 2 1 Reviews
newegg
4%
Very Poor Rating + 1 8 Reviews
newegg
30%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 11/30/2014

Rating + 5 Dell E6410

computer was great. shipping fast and very good communication Would do business with again!!

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N/A
Order Date : 11/30/2014

Rating + 5 Dell E6410 Laptop

Works great. Looks like an A condition. Very fast shipping. Already recommended to 3 other people, 2 have bought from Think green.

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docnik
Order Date : 12/1/2014

Rating + 1 refurb dell laptop

I am not one that normally submits reviews, but am extremely frustrated. Recieved the refurb laptop & it looked like someone had dropped it a 100 times &tried to shove keys in all the ports (I'm rough on my current work laptop which is a no name, & mine looks better than this one!!). It wasn't even cleaned (nasty fingerprints, lint in all the ports, sticker residue). I understand it's a refurb, yet every other refurb I've purchased (or even my IT guy who checked it out too), you could barely tell. I'm sending it back. Highly disappointed. Would not recommend buying a refurb from Think Green PC, who newegg contracts out. I hope I don't get stuck with it. So far, I had to call newegg about it, spending 20 min on hold only for them to tell me to call Think Green PC. I've tried calling them several times & have held for over 45 min each time before I gave up. Very unhappy about the entire process.

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Jen
Order Date : 11/30/2014

Rating + 1 Horrible Seller!

I ordered a refurbished laptop. I got it and saw that they forgot to put some screws back in on the bottom, it was missing an insert, and the quality was NOT grade A as it had multiple scratches and dings all over it. I finally talked with Think Green PC after trying to call multiple time and no one answering, and they agreed to ship me a different laptop (same refurbished model) after receiving the one I had back. I just received the replacement laptop and they forgot to put the battery, charging cable, and software in the box! How do you forget something like that and still be in business? I am shipping this one back and getting a refund, I will buy a laptop somewhere else. I'm disappointing with Newegg for not vetting this vendor out.

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N/A
Order Date : 11/27/2014

Rating + 4 cant beat it

Great choice for the price. prompt delivery as company proposed. Would definitely order from them in future.

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Bubbs
Order Date : 11/30/2014

Rating + 4 Dell E6410 Refurbished

Laptop looked like new and worked very good for a couple of days when I had to get new display drivers installed as it would not boot up in the normal mode. Works OK now. Still have a couple issues with settings I have not figured out yet but I think they are just settings that need to be changed. Very fast shipping and overall response with this order. Thanks.

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N/A
Order Date : 11/29/2014

Rating + 1

I have received my products they are Christmas presents after they are open you should send the feedback message

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The old carpetbagger
Order Date : 11/28/2014

Rating + 5 They sell - They Deliver the Goods!

I ordered a refurbished Dell laptop - I got a fast, impeccablely bright screened laptop that looked like it suffered no wear in it's former work-life.

The HDD is even a 7200 rpm drive, I'm holding off on installing a hybrid HDD until I need the space. Really good product that exceeds their description - I can't belive it is actually used!

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Klow
Order Date : 11/26/2014

Rating + 5 Great Office PC

Bought one of these to test out to replace a couple of old PCs throughout the Office and so far it's doing the job! Going to run it for a week to test it out and if it works out; ill probably buy a couple more!

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dmk3128
Order Date : 11/22/2014

Rating + 1 Not as expected

First off, laptop came in 5 days later than expected.
it is weird to get Dell laptop in HP box. Another huge concern is that the product I received doesn't look like refurbished laptop, it is more like slightly used one. no documentation, no cd, nothing was found in the box.
beware buying refurbished laptops from these guys...
Seller Response:We are sorry your experience with the laptop was not as expected. We state in the ad that these are tested, refurbished, previously used, and have minor wear. Within the box should have been everything you need to use the computer and documentation for the Dell E6410 can be found on the Dell website as per usual. Since we are also trying to "Think Green", we have reused an HP box and packaging as to reduce our overall carbon footprint. If you are unhappy with your purchase, please contact us for a return label and we will quickly repair or refund the purchase. Thanks again!

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 10.00%

RMA Policy
    Products sold by Think Green PC have a 30 day guarantee. Customers may request a return for a refund, replacement, or for a repair. For full refunds, we charge a 10% restocking fee.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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