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Seller#: 0UHG6RKMTROLH6BF0

Think Green PC Seller Profile 859-292-0603 Email This SellerEmail This Seller  See all products from Think Green PC See all products from Think Green PC

Think Green PC provides high quality computers and accessories throughout the United States including laptops, desktops, and more! Our refurbishment and remarketing program helps corporations recover value from their used, off lease, or excess computer equipment. Customers have the opportunity to realize the added benefit of using high quality business PCs and laptops at a fraction of the cost. Each unit is thoroughly tested for functionality through keyboard, memory, and hard drive tests. Units are also checked for excessive wear or damage and appropriate parts are replaced in the refurbishment process.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (15 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 9 Reviews
newegg
59%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 1 Reviews
newegg
7%
Poor Rating + 2 1 Reviews
newegg
7%
Very Poor Rating + 1 4 Reviews
newegg
27%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Tony
Order Date : 8/27/2014

Rating + 1 Sent me bad laptop, lost over $70

The laptop I ordered from not only took over a week to receive, but also didn't work correctly. The laptops battery would not charge and the charger would disconnect often even though plugged in correctly. Also, the computer would get a black screen with flashing random lines when trying to load a game.

They didn't even bother putting the product in a box and just put bubble wrap around the battery and laptop.

I lost $70 by ordering from them due to having to pay for shipping twice and tax that was not included in the refund. Very upset with this order seeing as this is my first laptop.

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N/A
Order Date : 9/9/2014

Rating + 1 slow delivery

very slow on delivery, ordered 4 days ago and still haven't got delivery confirmation.......this sucks
Seller Response:Richard,

I do apologize that the shipping was late. This is something that I have addressed with our shipping department and will make sure this doesn't happen again. If there is anything that we can do, please let us know.

Sincerely,
Jordan Welsh
ThinkGreenPC Customer Service


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Jim
Order Date : 8/10/2014

Rating + 3 Decent.

Laptop was spec'd as advertised - happy with that, will be keeping it. However, aesthetic condition "Grade A"... not so much. Ugly vinyl skin on the laptop lid, that possibly should've been replaced. Probably would've left the skin on, except that it wasn't even centered properly on the lid, so revealed some scratches and a good ~7" long ditch in the lid of the plastic. Def. not Grade A, and if you're going to add an ugly skin, let me know, and that the aesthetic condition isn't "Grade A".

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Ripped Off
Order Date : 6/28/2014

Rating + 1 Computer not set correctly

I was not happy with the computer received as it starting shutting off automatically. Would not reboot after this issue. I am returning and buying somewhere else.

1 out of 3 people found this review helpful. Did you? Yes No

SonOfSmith
Order Date : 6/24/2014

Rating + 5 Excellent customer service and solid product

Bought a refurbished HP8000 small form factor PC from Think Green PC through NewEgg. Due to a mixup I received the much-larger minitower version, but they responded immediately, set up an RMA, and shipped the correct unit as soon as they received the old one. Both units were immaculate and solid and matched their stated specs. Definitely would buy from them again.

1 out of 1 people found this review helpful. Did you? Yes No

Gail
Order Date : 6/5/2014

Rating + 5 nice laptop

My company just cycled out this model of laptop for our engineers, so I was comfortable with the choice. The laptop I received was in very good condition and clean. There is one dead pixel toward the bottom of the screen, which is not bad at all. The battery appears to be in good shape and the installed Win7 doesn't have a bunch of junk on it that I have to remove, also there weren't too many windows updates needed, took only about 30 minutes to get the laptop from the box to up to date.

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Dr3wv4n3
Order Date : 5/26/2014

Rating + 5 Excellent Seller and price!

Item arrived when promised. In great condition and no issues so far. This was a great deal and the price was exactly what we could afford. Now my daughter has her own laptop for school instead of having to rent a school-furnished poorly maintained netbook. Thanks so much!

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N/A
Order Date : 5/23/2014

Rating + 5

works as expected.

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Q
Order Date : 5/23/2014

Rating + 1 It wasn't good

Unit DOA, looked clean, but a brick

1 out of 1 people found this review helpful. Did you? Yes No

mgp1964
Order Date : 3/26/2014

Rating + 5 Excellent items

Ordered a Dell E6410 laptop, item description said grade B refurbished and that LCD had spots, received item and I am totally blown away with the quality of the item, my eyes must be bad as I don't see any spots on the LCD and the overall condition is excellent, if this is there B rating then their A ratings must be brand new. You can't go wrong with this seller, there items are as described and better.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 60 days
  • Restocking Fee: 10.00%

RMA Policy
    Products sold by Think Green PC have a 30 day guarantee. Customers may request a return for a refund, replacement, or for a repair. For full refunds, we charge a 10% restocking fee.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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