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Seller#: 0UH8ISD1C9RJ687AB

Tigersupplies Seller Profile 973-854-8635 Email This SellerEmail This Seller  See all products from Tigersupplies See all products from Tigersupplies

The TigerSupplies.com Story

TigerSupplies.com was founded by former surveying and engineering account executives, who saw an ever-declining level of customer service in our industry. We began as an architectural and engineering imaging supply company back in 1994, selling imaging supplies for large format machines such as Oce, Xerox and others. As the times have changed, we have added media and Equipment division to our business to better serve our national customers, as well as new clients.

In 2004 we opened our site, TigerSupplies.com to better serve our customers and to attract new business. We realized that a lot of our customers were also buying surveying equipment and supplies and were repeatedly asking us to provide them with these products based on our outstanding customer service.

Slowly we started adding more products and categories, as of today we are proud to feature the following categories: Engineer & Architect Supplies, Drafting & Art Supplies, Surveying Equipment & Supplies, Construction Lasers and Large File Document Storage. We now carry a large inventory of: Total Stations, Theodolites, Electronic Levels, Pipe Laser, Rotary Lasers, Laser Distance Measure, Flat Files, Mobile & Vertical Files, Mailing & Roll Files and much more.

We believe that by providing high quality products supported by a top rated service department, and employing a professional staff that exemplified our commitment to total customer satisfaction, our company would be well positioned to capture market share.

We attribute the growth and expansion we enjoy to the positive references our present customers provide. Your complete satisfaction with our products, people, and service is our top priority. This pledge comes from our desire to establish a long-term partnership with you and our unwavering focus on your complete satisfaction.

The secret to our success is our commitment to you, our customer. Your orders always take precedence. Whether received via TigerSupplies.com, phone, fax, or e-mail, your orders are always the number one priority for us. Our account managers and support personnel are empowered to respond to your everyday business issues and requests. Our background in this industry gives us the expertise and understanding to provide a high quality service to all customers, no matter where they are located.

Please take a look at some of the customers (link) that we service. You will find some of the largest companies, universities and municipalities on this list.

We are constantly updating the range of products available. Our aim is to provide high quality products, competitive pricing, reliable service and support to you the customer.


Mission Statement

TigerSupplies.com is committed to becoming the leading independent architect, surveyors & engineering supplies provider in North America. We believe that leadership in the business environment goes hand-in-hand with leadership in the community.

Our endeavors are accomplished by providing outstanding service and value to our customers while delivering rewarding and fulfilling careers to our employees. While striving for excellence is important to Tiger Supplies growth and success, of equal importance is leadership within the communities in which we market. Interaction with our expanding customer base will help us to identify and work with local charities to fulfill our obligation as responsible corporate citizens.


8 Reasons to do Business with Us

TigerSupplies.com can deliver your orders immediately. We carry a full inventory of supplies, and offer a vast selection of unique and branded products at the best prices. Our 50,000 square foot warehouse has over $6 Million Dollar in inventory.
TigerSupplies.com’s highly professional sales staff know the products they are selling, and are totally committed to you, our customer.
TigerSupplies.com has a modern and computerized computer system. We keep a complete account history of each

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (18 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 10 Reviews
newegg
55%
Good Rating + 4 1 Reviews
newegg
6%
Average Rating + 3 1 Reviews
newegg
6%
Poor Rating + 2 2 Reviews
newegg
11%
Very Poor Rating + 1 4 Reviews
newegg
22%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Kogenta
Order Date : 3/6/2013

Rating + 1 You'll Get Your Stuff... Eventually

My brief "not brief" experience.

1. Placed order on 3/6, the item was labeled as in stock
2. The item "ships" on 3/8 and I get a tracking number that doesn't work and the carrier is "6"
3. I call tech support on 3/8, no answer, but I leave a voice mail
4. I tried their site (they have a tracking page). It doesn't work and it dumps a good 10 jQuery errors
5. I then try the "contact us" page and sent them a message on 3/8 as well.
6. No reply or call back in a week. I called tech support again and no one picked up. So I tried their "live chat" help option. From here I was able to get a hold of someone and they finally provided me with a correct tracking number.

She said the order was on the truck and being shipped to me. Only thing is, it was shipped out that day.. 03/22. So it had actually not shipped until I called them!

I finally got the item on 03/26.

But, with all the hassel, I will not do business with this company again. If you decide to, be prepared to be disappointed.

Did you find this review helpful? Yes No

T
Order Date : 3/6/2013

Rating + 3 nec

Tigersupplies sells a good product at a fair price, but they require diligent supervision. Oder confirmations contain wrong or misleading shipping information. They don't answer the phone and don't return calls. I reached them by calling and emailing frequently for about 2 days. Once I got hold of someone it was easier, but getting the correct shipping information took 2 or 3 more conversations. Persist and pin them down for the correct tracking # and your order will arrive just fine. Allow an extra week of lead time to chase them around, but you'll save a little money for your trouble.

Did you find this review helpful? Yes No

Nate
Order Date : 2/18/2013

Rating + 2 Carrier: "truck"

Who writes the shipping carrier as a "truck"? I have a random tracking number for my shipment that is arriving via "truck." Well, I guess I'll be out on the lookout for said "truck." Seriously, who can't take the time to specify who the carrier is?

Did you find this review helpful? Yes No

David
Order Date : 1/10/2013

Rating + 1 Safco 3396BL

I did a Google search for the brand and part number listed above which is for a chair. Newegg came through the Google search as the cheapest and I've done business with Newegg before so I purchased the chair. What I received were arm rest for the chair pictured in the description and not one set, but two even though I supposedly ordered ONE CHAIR. I called Newegg and even they thought I purchased a chair through the description, then to my surprise they told me I would have to deal with some company called Tiger Supplies since the item came from them. This was the first time I've ever heard of them so I went along with it and tried to contact them. Nobody ever answers the phone at Tiger Supplies and when you make a selection from the voice prompts it either asks you leave a message or simply hangs up. I've decided to just dispute the transaction with my card since Newegg has given me the impression that their hands are tied. So buyer beware from dealing with Tiger Supplies!!!

Did you find this review helpful? Yes No

B
Order Date : 12/15/2012

Rating + 1 Slow + Unreliable

Placed order from TigerSupplies & Newegg on 12/15. Newegg successfully delivered before TigerSupplies could finish processing their own order. Received incorrect merchandise from TigerSupplies on 12/21, and TigerSupplies was contacted that day. Received RMA on 12/24, TigerSupplies received the RMA on 12/28. Over a week passed so I contacted TigerSupplies for an explanation, where I was only told the product would be shipped that day on 1/7. Finally received the correct merchandise on 1/12. Shipping for the replacement was the same standard shipping used to mail the order initially.

What's also disappointing is that TigerSupplies charged $12.60 for shipping and handling. When I had to RMA the same product back using the same shipping service, it only cost me around $4. Considering that, after everything was said and done, it took nearly a month to receive my order. Product was otherwise in good condition and as described. I would not order from TigerSupplies again.

Did you find this review helpful? Yes No

Joe
Order Date : 6/28/2012

Rating + 5 Complete Customer Satisfaction

Originally unhappy with the transaction. Seller quickly remedied the problem. Highly recommended.

Did you find this review helpful? Yes No

N/A
Order Date : 6/25/2012

Rating + 1 none

Placed order on 6/25/12. Finally had to inquire with NewEgg on 6/28 why order status still showed awaiting credit card approval when in fact it had already been charged to PayPal. Then on 6/28 received a shipping number from NewEgg that was in fact the order number. Waited until 7/6 for delivery and finally checked with Tigersupplies and was given a UPS number by reply email. Order finally arrived on 7/13. That works out to 18 days. No information was ever forthcoming Tigersupplies until I inquired. When I received the order the shipping papers indicated it had been backordered. But no one ever bothered to keep me up to date. NewEgg has spoiled me so that this type of customer service on the part of Tigersupplies is not satisfactory.

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MS
Order Date : 1/20/2012

Rating + 5 Drafting supplies

Five eggs! Items were quickly shipped and exceeded my expectations. Good deal!

Did you find this review helpful? Yes No

SalceCo
Order Date : 12/6/2011

Rating + 5 Excellent Service

Really happy with the price and the very quick delivery. Would recommend to everyone!

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    30 days return policy
    We think you'll agree that Tiger Supplies has the best return policy in the industry, You have 30 days from the date of invoice to return the merchandise for full refund on your credit card!

    Inspect the merchandise when it arrives, and if you're not fully satisfied you can return it for a full refund (less the shipping charge), as long as you haven't used it. We won't even ask why you've changed your mind. You'll need the original manufacturers labeled packaging with all materials, manuals and blank warranty cards. Books, CD’s, DVD’s and Video Tapes may not be returned (due to copyright laws). Sorry.

    After 30 days we reserve the right to deny returns if your return is accepted there might be a 25%-50%+ restocking fee.

    Simply email us Joel@tigersupplies.com for a Return Merchandise Authorization form, and phone our customer service department at 888-844-3765 . Ask for an RMA number, fill out the form, package the items securely and include the RMA form along with a copy of the original invoice, and send it prepaid and insured to:

    TS Order Processing
    27 Selvage St.
    Irvington, NJ 07111

    In fairness, we will expect you to pay the shipping and handling charges, and we will pay the replacement-shipping fee

    No packages will be accepted without an R.M.A. number on the outside of the box.

    Merchandise returned without authorization or in used condition or not in its original packaging will be refused, and the carrier will charge you freight in both directions. All returns will be subject to inspection prior to credit. Returns must be in new condition for credit.

    Since most Furniture Items are being shipped directly from the Mfg. we must keep to the Mfg.'s return policy. In most cases they will charge a restocking fee even within the 30 days. If/When you buy furniture items with "Free Shipping" policy, the Mfg. will charge you for the initial shipping if you want to return it. please check with Customer Service for the Mfg. Policy.
RMA instructions
    Simply email us Joel@tigersupplies.com for a Return Merchandise Authorization form, and phone our customer service department at 888-844-3765 . Ask for an RMA number, fill out the form, package the items securely and include the RMA form along with a copy of the original invoice, and send it prepaid and insured to:

    TS Order Processing
    27 Selvage St.
    Irvington, NJ 07111
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