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Standard Return Policy
Refunds: Once your return is received and approved, we will send you an email to notify you that we have received your returned item. We will then, on your request, either ship you a new product or process your refund, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable): If you haven’t received a refund yet, wait 24 hours before checking your online statement again. Then contact your bank or credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
To return your product, you can mail it and a copy of your receipt to: 222 Broadway, 19th Floor, New York, NY 10038. Depending on where you live, the time may vary for your exchanged product to reach you.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.