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Seller#: 0UH8ISD1TROL9224A

ToolKing Seller Profile 800-696-8665 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from ToolKing See all products from ToolKing

Customer Service Hours (7am - 4:30pm MST) M- F

ToolKing.com is committed to delivering the best selection of products and services at the lowest possible prices to our valued customers. Internationally renowned as a tool resource, ToolKing.com is a favorite among Internet shoppers, ranking in the 'Top 50' several years in a row.

Nestled in the foothills of Colorado just west of Denver, Colorado, the brick and mortar Tool King store is staffed with knowledgeable employees who are woodworkers, craftsmen and contractors themselves. The staff offers their expertise to the consumer to help them make an educated decision on their tool purchase.

ToolKing.com is committed to customer service, low prices, and serving you, the customer. Please contact our Customer Service team with any and all questions, comments, or concerns you may have. Thank you for shopping with us!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (515 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 391 Reviews
newegg
76%
Good Rating + 4 73 Reviews
newegg
14%
Average Rating + 3 12 Reviews
newegg
2%
Poor Rating + 2 13 Reviews
newegg
3%
Very Poor Rating + 1 26 Reviews
newegg
5%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
jackbrown
Order Date : 4/8/2014

Rating + 3 lamp came and was apparently fine, but seller would not issue an RMA

My unit's warning light indicated that it needed a new lamp. Ordered one from these guys; it arrived rapidly and in apparent working order but did not solve the problem. Turns out the issue was probably a bad color wheel instead. Requested an RMA from Toolking (twice) since I had never used the lamp. They never responded.

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N/A
Order Date : 12/1/2013

Rating + 4 Nothing to complain about

Service was fine for the price.

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ed
Order Date : 11/16/2013

Rating + 1 wrong item - ship

received refund but i need the correct item.

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N/A
Order Date : 9/18/2013

Rating + 5 Great to work with!

One of the keyboards purchased was defective and the seller was great to work with. They ordered us a replacement keyboard and sent it to us without us having to ship the defective one back to them. Will definitely work with again!

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circuitboard1
Order Date : 8/13/2013

Rating + 4 got it finally

it took a while to get to me. but i finally got it

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IMvVIP
Order Date : 5/18/2013

Rating + 1 Never purchase from this seller.

So so slow shipping process....
Can't trust this seller...

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geneflorin
Order Date : 5/2/2013

Rating + 3 Wrong item shipped but great customer service

The item they shipped was wrong. Customer service responds by phone, very easy to reach. They arranged a free return. Could not ship the right item, they said the one advertised is not available...

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rivers2run
Order Date : 4/8/2013

Rating + 3 Shipment

They did ok but when I order try to pick a shipper closer to the west coast (they are supposed to be in Colorado). They shipped this out of east coast and it took 10 days to arrive. If I had known this I would have gone with another company closer to the west coast. I wish they would tell you where it is being shipped from. It is a nice heater, quiet, puts out a lot of heat.

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wrench owner
Order Date : 12/1/2012

Rating + 5 12-inch Quick-Adjusting Wrench

Best quality tool, fast easy delivery

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juicy
Order Date : 10/12/2012

Rating + 4 White Tarp, HD, 18' x 24'

Good price, good quality of tarp material. Tarp material is only 8 mils thick (0.008" as measured by micrometer), not 10 mils as specified. Grommet installation quality of workmanship is POOR - many grommets were improperly crimped or loose; an "extra" grommet hole was punched through the bolt rope in one spot; grommet spacing was very erratic.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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