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Seller#: 0UHZRBI9YWMAK0A86

ToolSmithDirect Seller Profile 800-522-0848 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from ToolSmithDirect See all products from ToolSmithDirect

Why Buy from ToolSmithDirect?

Huge selection of tools and equipment
Top quality brands
Great service
We know tools! We've been selling and servicing hand tools, power tools, air tools, air compressors and outdoor equipment for over 33 years. Our formula for success is simple: offer our customers high quality tools and premium brand names and back it up with service, parts and expertise on tool usage, home improvement projects and automotive repairs.

We maintain a large warehouse stocked with Kawasaki Power Tools, Snap-on Tools and Snap-on Equipment, Powerbuilt Tools and Lift Equipment and Tradespro and Alltrade brand hand tools and equipment. To ensure our customers receive the best service and support, we also stock a robust inventory of spare parts to ensure your tools stay in tip-top shape.

When you need service, you can speak to a real live human being. And if you have questions about how to use a tool or how best to tackle a project, we have the expertise you need to get the right answers.
When it comes to tools, whatever you need, we can help!
Business Information


Hours of operation:

Monday - Friday
(7:30AM - 4:00PM PST) Customer Service
(7:30AM - 2:30PM PST) Will Call / Pickup

Saturday & Sunday
(Closed)

Major Holidays
(Closed)

Location:
Southern California

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (2 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 1 Reviews
newegg
50%
Good Rating + 4 0 Reviews
0%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 1 Reviews
newegg
50%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
EBTEK
Order Date : 11/16/2014

Rating + 1 TOO ANXIOUS TO SOLICIT COMPLIMENTS

Since this is a Christmas present........and obviously not yet Christmas Day......rather difficult to evaluate how good or how false the advertisement may be. PATIENCE IS A VIRTUE.

0 out of 3 people found this review helpful. Did you? Yes No

j. robert
Order Date : 8/17/2014

Rating + 5 top quality salesman

Service and rapidly delivered the product handling and shipping as professional

0 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA Policy
    At ToolSmithDirect customer satisfaction is our top priority. We offer a no-hassle 30 day money back guarantee on every item we sell. Just contact us to get an Return Authorization (RA) number before you try to return a purchase. Any items returned to ToolSmithDirect without a RA number will incur a non-negotiable 15% restocking fee based on the order amount. Once returned items are received we will issue a refund within 4 business days. We will accommodate replacement orders if inventory is available and only upon request.
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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