Top10Cell Seller Profile 212-225-8307 Email This Seller See all products from Top10Cell
Top10Cell is your premier destination for the best deals on today’s hottest smart phones, wireless accessories and all of your cellular needs. With over 30 years of experience and stellar customer service, we provide an unmatched customer experience along with unbeatable pricing, guaranteed!
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Standard Return Policy
• Any item that is not defective which needs to be returned must be done so within 14 days from the date that the buyer receives the item and must be shipped back to our facilities at the buyer’s expense. After 14 days we will not accept any returns or issue any refunds, regardless of the issue, unless the phone is defective.
• If the phone is defective it must be returned within 30 days from the date that the buyer receives the item. Once it arrives at our facilities it will be checked for the specific defectivities listed by the buyer and a full refund will be issued - provided that all of the accessories and manuals are present and the phone has no physical imperfections.
• Our 30 day return policy only applies to defective items, or if a mistake has been made on our end - such as a buyer receiving the wrong item. For any other reason the phone must be shipped back within 14 days of the delivery date and the buyer will be subject to a restocking fee which may range from 20-50%, which will be deducted from the refund amount. Please note that the restocking fee will depend upon the condition of the phone and the presence of the accessories/manuals.
• There is no return acceptable if the phone has any physical damage or has been rooted, even within the 14 day return period. This includes, but is not limited to: cracked screen, dents, heavy noticeable scratches, and/or water damage. In this case, the phone can be returned to the customer at the customer’s expense.
• A restocking fee will be charged to the buyer if the phone is not in brand new condition and is not resellable as brand new. This includes: missing plastic bags, heavily damaged boxes/packaging or writing on the box, missing or extremely dirty screen protectors, and/or any missing accessories. The restocking fee will depend upon the condition which the phone is returned in and which accessories are or are not present.
• We will not be held responsible for postage fees on packages being sent back to our facilities from outside of the U.S. - regardless of the reason in which the phone is being returned. If a buyer wishes to return a phone to our facilities from outside of the U.S. they must incur all of the postage expenses required to do so.
Please Note: All returns must have a corresponding RMA; returns not accompanied by an RMA, will be immediately refused and sent back to the customer at their cost. Additionally, issued RMAs will expire after 14 days and an issued RMA doesn’t guarantee any type of final payment, as all returns are subject to review and inspection.
After obtaining an RMA, you must place your products in a shipping box; please do not place any shipping labels, tape or stickers on the manufacturer’s original packaging.
Customer must list their RMA # on the return shipment box, (not on the manufacturer’s original packaging).
We recommend that you insure the return package for your protection and ship the package back with a