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Seller#: 0UH8ISD14XYF570EB

ToyPlanet360 Seller Profile 626-263-0693 Email This SellerEmail This Seller  See all products from ToyPlanet360 See all products from ToyPlanet360

We offer Airsoft Guns, RC Toys and many other products, please check our store often as we add new products daily. Please email us with any questions and concerns you may have and we will respond within 24 hours.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (82 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 30 Reviews
newegg
36%
Good Rating + 4 12 Reviews
newegg
15%
Average Rating + 3 3 Reviews
newegg
4%
Poor Rating + 2 1 Reviews
newegg
1%
Very Poor Rating + 1 36 Reviews
newegg
44%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
helldesk
Order Date : 7/11/2014

Rating + 4 Not their fault

Packed and shipped just fine. It arrived intact but wouldn't run. Peeked past the body work and it had a loose wire. Opened it up and the power cable for both motors wasn't hooked up. Runs fine now.

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Not Happy
Order Date : 3/24/2013

Rating + 1 Junk

RMA'd first unit that failed the first day and was sent another that was DOA. Not worth the time, money, and hassle to deal with another RMA again. Selling junk that just doesn't work or won't last is not going to win me over as a customer. Advise you stay away from what this peddler is dishing off on Newegg.

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bsfwny
Order Date : 3/24/2013

Rating + 1 No so good

Item arrived by US mail with postage due, when sale was offered with free shipping. I purchased 2 airsoft guns and now one won't fire after only about 50 rounds of use. No paperwork with shipment with warranty, RMA, or customer service contact information.

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vakendot
Order Date : 1/27/2013

Rating + 1 Poor service

Item was DOA and did not work when received. USPS provided confirmation the returned item was received. After sixteen days and multiple phone calls and emails I have received neither credit nor valid status update from the vendor or Newegg.

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N/A
Order Date : 1/27/2013

Rating + 1 ToyPlanet360 Terrible Customer Service

My experience with ToyPlanet360 was lousy, to say the least. They do not respond to direct emails from their customers until pressured by other parties involved. After getting the run around from both Newegg & ToyPlanet360 and being responsible for the shipping payment to send an item that was not what was advertised, missing parts & in a non-working condition, I requested a full refund. Instead, ToyPlanet360 sent me a replacement, which I did not want.
If you are planning to purchase anything from the above mentioned Marketplace seller, be prepared to deal with a recorded message and your complaint not being handled by a customer representative.

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N/A
Order Date : 1/27/2013

Rating + 1 Poor at Best

Received the item in a previously opened box with both Safety/Operating Instructions manual and Safety Cap missing. After numerous email/phone contacts the Safety Instructions were received (weeks later) , however, still waiting for the Safety Cap so we can safely use the pistol. Worst ever experience dealing with Newegg.

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N/A
Order Date : 12/29/2012

Rating + 1 Bad

Dont buy from them, product doesnt work.

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Vet 1971
Order Date : 1/5/2013

Rating + 4 airsoft ma16 A1

I wish there was a better part brake down on the Walker Bull Dog i bought barrel came a part with this little round rubber washer that i don't no were it go's now the Bull Dog will not shoot the 6mm plastic bullets also i have no trim on the left side and the tank drifts to the right it ahs from day one, i need to set the servo to the cent and start over but i don't no how to take it apart. Can you send me a part brake down so i can fix it? And a part list so i can buy any part i need for the Tank
Thank You Tom

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N/A
Order Date : 12/8/2012

Rating + 1

Very poor customer service, and poor quality products. Ordered remote control crane for our son. CHEAP product. All plastic parts. Way overpriced. Broke within 3 weeks, despite only using product as intended, and literature stating crane is "Built for moving heavy cargo."

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ANGRY
Order Date : 11/28/2012

Rating + 1 NOT WORTH IT

ITEM CAME BROKEN AND NOT WORKING NEWEGG WILL NOT STAND BY IT .TO TOP IT OFF I HAD TO PAY THE RETURN SHIPPING ON A BROKEN ITEM .NEVER AGAIN,NOBODY SEEMS TO CARE IF THEY HAVE RETURN CUSTOMERS,

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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