Toynk Toys and Costumes Seller Profile
630-656-1074
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Review Summary
(536
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| Excellent |
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351 Reviews |
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| Good |
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74 Reviews |
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| Average |
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28 Reviews |
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| Poor |
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13 Reviews |
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| Very Poor |
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70 Reviews |
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| Reviewer | Seller Review |
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6/5/2013 5:55:51 PM
Ordered item on 5/18. Item wasn't SHIPPED until 5/25, and not received until 6/1 despite it "being in stock". Needed it for a birthday present, and was forced to by elsewhere. Requested an RMA and got a canned response with their mailing address, basically leaving it up to me to pay for S&H back to them. Called them and got sent to their voicemail ("Happy Holidays" was the message, despite it being May. Red Flag #3). New Egg was a champ, however, and gave me a credit for the hassle. Avoid these guys. Like a lot of the third party sellers on here, they're a joke.
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5/23/2013 8:09:45 PM
Great communication, fast delivery, great plush, thank you!
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3/22/2013 7:55:12 AM
I ordered a dozen of the Super Mario Candy Dispensers and added 2 single dispenser for a total of 14. I only received 12 total. It was too late to place another order for more because my party was the next day.
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3/7/2013 8:45:43 AM
No problem here! Perfect packaging, fast shipment, and n gimmicks!
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2/25/2013 8:12:47 AM
Very Fast servive
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2/15/2013 2:44:15 PM
fast delivery excellent condition!
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2/15/2013 9:44:56 AM
fast delivery excellent condition!
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2/10/2013 8:53:53 PM
I ordered 2 Pizza cutters mid December for Christmas Presents i received 1 in a box that had an invoice labeled with 2 pizza cutters. I sent 3 Emails all with a response saying it would be addressed within 24 hours, Nothing !!!! I called over 3 times , each time reassuring me it will be rectified promptly!!!! Still Nothing !!!!! I have given Newegg thousands of dollars and they cant even rectify a $20 Pizza cutter. Not very proffesional !!!! Sad part is before this incident i really liked Newegg and would talk them up any chance i got. I purchased Receivers , Speakers, laptops. all without a hitch. MY opinion is it would behoove Newegg to rectify this $20 issue!!!!!!!!!!! Shame on you Newegg!!!! You might Entertain the Option OldEgg on our face as a new namesake !!!!!
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1/28/2013 7:26:08 AM
About what I expected from a plush companion cube. The downside being that UPS mail innovations took 2 and a half weeks longer to deliver than scheduled.
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1/17/2013 3:57:07 PM
outstanding packaging th for the item great company
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- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: 15.00%
- Answers to Common Questions about our Return Policy
Q: Can I return my order for any reason?
A: Yes! Toynk has a Worry-Free Return Policy! There are a few specifics to keep in mind:
* Please notify us by email or phone before returning your item(s). To receive exchange authorization before sending your item(s) back, you can reach us at 630-656-1074 or email us at help@toynk.com.
* Items must be postmarked within 7 days of receiving them. However, if time gets away from you, all is not lost! If you return your items after 7 days, you will receive your refund in the form of store credit.
* If you return your items after 7 days, there will be a 15% restocking fee.
* Items must be returned in new, unused condition. We are very strict on this. We inspect every return thoroughly for signs of wear. If you wear it or stretch it out, please don't return it! You wouldn't want to buy something you thought was brand new that someone else had worn, would you?
* You must include the entire costume with all its parts, plus the original packaging. If the costume, its parts, or the original packaging are not in perfect, unused condition, no credit will be issued.
* Clearance items are not returnable, nor are they exchangeable. All Clearance merchandise is sold "As Is."
* Some items are never returnable (for hygienic reasons). These include dog costumes, undergarments, wigs, beards, mustaches, make-up, novelty teeth, tights, and socks, and of course, any item that is sold as Clearance.
* Shipping charges are not refundable.
ALL COSTUME SALES ARE FINAL AFTER 10/28/2012 AND CAN ONLY BE EXCHANGED.
Q: What if I ordered the wrong size? Can I exchange it for a different size?
A: Yes, you are welcome to exchange the same costume for a different size. You will be responsible for all shipping fees (shipping it back to us and shipping the new costume out). Additionally, you must first have an authorization for the exchange, and it must be returned with all its parts, plus the original packaging in order to receive credit. (Note: Your item(s) must be postmarked within 7 days from the day you receive it. If you return your item(s) to us after 7 days, you will be charged a 15% restocking fee, which will be deducted from the amount credited for the exchange.)
Note: Packages refused by the buyer (for whatever reason)--in other words, not accepted from the designated carrier and hence immediately shipped back to us--are subject to a return fee of $5.00, in addition to the 15% restocking fee (where applicable). International orders which are refused and returned to us by the carrier are subject to being charged the full amount that is charged by the carrier for returning the package back to us.
Q: What if I receive the wrong item or the item I receive is defective or is missing pieces?
A: Well, first of all, we apologize! We make every effort to get each customer the item(s) they ordered and to ship them in perfect condition. Please call us immediately (630-656-1074) We recognize that many purchases are for events and email will not be the fastest way to remedy your merchandise. However, you can email us at help@toynk.com, if you prefer to. Important things to note:
* You must contact us within 48 hours to let us know your items are defective.
* All orders that are authorized for return must include the entire costume with all its parts, plus the original packaging. If the costume, its parts, or the original packaging are not in perfect, unused condition, no credit will be issued.
* We will take care of the shipping to get the correct item(s) out to you.
* We will take care of the return shipping as long as you are exchanging for another item. (It is literally impossible to refund your credit card for more than the original charge.)
Q: I still have questions about returns, how can I contact you?
A: Feel free to contact us with any questions by emailing us at help@toynk.com or calling us at 1-847-350-0108.
