Toynk Toys and Costumes Seller Profile 630-656-1074 Email This Seller See Seller Store See all products from Toynk Toys and Costumes
Mon-Fri only 9:30am-5:30pm Central Standard Time
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Standard Return Policy
Q: Can I return my order for any reason?
A: Yes! Toynk has a Worry-Free Return Policy! There are a few specifics to keep in mind:
* Please notify us by email or phone before returning your item(s). To receive exchange authorization before sending your item(s) back, you can reach us at 630-656-1074 or email us at firstname.lastname@example.org.
* Items must be postmarked within 7 days of receiving them. However, if time gets away from you, all is not lost! If you return your items after 7 days, you will receive your refund in the form of store credit.
* If you return your items after 7 days, there will be a 15% restocking fee.
* Items must be returned in new, unused condition. We are very strict on this. We inspect every return thoroughly for signs of wear. If you wear it or stretch it out, please don't return it! You wouldn't want to buy something you thought was brand new that someone else had worn, would you?
* You must include the entire costume with all its parts, plus the original packaging. If the costume, its parts, or the original packaging are not in perfect, unused condition, no credit will be issued.
* Clearance items are not returnable, nor are they exchangeable. All Clearance merchandise is sold "As Is."
* Some items are never returnable (for hygienic reasons). These include dog costumes, undergarments, wigs, beards, mustaches, make-up, novelty teeth, tights, and socks, and of course, any item that is sold as Clearance.
* Shipping charges are not refundable.
ALL COSTUME SALES ARE FINAL AFTER 10/28/2012 AND CAN ONLY BE EXCHANGED.
Q: What if I ordered the wrong size? Can I exchange it for a different size?
A: Yes, you are welcome to exchange the same costume for a different size. You will be responsible for all shipping fees (shipping it back to us and shipping the new costume out). Additionally, you must first have an authorization for the exchange, and it must be returned with all its parts, plus the original packaging in order to receive credit. (Note: Your item(s) must be postmarked within 7 days from the day you receive it. If you return your item(s) to us after 7 days, you will be charged a 15% restocking fee, which will be deducted from the amount credited for the exchange.)
Note: Packages refused by the buyer (for whatever reason)--in other words, not accepted from the designated carrier and hence immediately shipped back to us--are subject to a return fee of $5.00, in addition to the 15% restocking fee (where applicable). International orders which are refused and returned to us by the carrier are subject to being charged the full amount that is charged by the carrier for returning the package back to us.
Q: What if I receive the wrong item or the item I receive is defective or is missing pieces?
A: Well, first of all, we apologize! We make every effort to get each customer the item(s) they ordered and to ship them in perfect condition. Please call us immediately (630-656-1074) We recognize that many purchases are for events and email will not be the fastest way to remedy your merchandise. However, you can email us at email@example.com, if you prefer to. Important things to note:
* You must contact us within 48 hours to let us know your items are defective.
* All orders that are authorized for return must include the entire costume with all its parts, plus the original packaging. If the costume, its parts, or the original packaging are not in perfect, unused condition, no credit will be issued.
* We will take care of the shipping to get the correct item(s) out to you.
* We will take care of the return shipping as long as you are exchanging for another item. (It is literally impossible to refund your credit card for more than the original charge.)
Q: I still have questions about returns, how can I contact you?
A: Feel free to contact us with any questions by emailing us at firstname.lastname@example.org or calling us at 1-847-350-0108.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.