Toys"R"Us & Babies"R"Us Seller Profile 866-909-3505 Email This Seller See Seller Store See all products from Toys"R"Us & Babies"R"Us
Welcome to the official Toys "R" Us Newegg store. Toys "R" Us, Inc. is the world's leading dedicated toy and juvenile products retailer, offering a differentiated shopping experience through its family of brands. It currently sells merchandise in more than 1,560 stores, including 845 Toys "R" UsÂ® and Babies "R" UsÂ® stores in the United States, and more than 510 international stores and 200 licensed stores in 33 countries and jurisdictions. In addition, it exclusively operates the legendary FAO SchwarzÂ® brand and sells extraordinary toys in the brand's flagship store on Fifth Avenue in New York City.
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Standard Return Policy
Online purchases returned within 90 days to our online Returns Center by mail will receive a refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item except when returning an online item to a store and when returning an item paid for with our Pay in Store payment option.
Items must be returned, in new, or like-new condition, and in its original packaging, and with all paperwork including manuals, assembly instructions and your packing slip, as well as all accessories to ensure full credit.
Please note the following items: Pre-recorded movies & music; computer & video game software; trading cards; and breast pumps must be returned in its original, sealed and unopened packages along with an in-store receipt or online packing slip for refund. If the packages have been opened, the items may only be exchanged for the identical items or titles.
Exceptions to 90-Day Policy Return Guidelines for Computer Hardware, Cameras, Camcorders, Digital Audible Players, Video Game Hardware, Personal DVD Player, No Contract Cell Phones and Baby Monitors.
We will accept returns of the following items within 30 days, from the date of purchase: Computer hardware (eReaders, Netbooks, Tablets); cameras; camcorders; digital audio players; video game hardware; personal DVD player; no-contract cell phones and baby monitors. The original in-store receipt or online packing slip is required and the item must be returned in its original package for a refund or exchange.
The packing slip in your package will contain detailed instructions for returning an item.
Unless your packing slip directs you to ship the item to a different address (and if so, follow such directions), you may choose to return your item to your local Toys "R" Us location or ship the return package to:
Instructions for Returns to our Online Returns Center
There are 2 easy ways to return your item(s) to our Online Returns Center! Regardless of which method you use, please follow these simple instructions (It's important to note that the instructions below must be followed in order to allow us the opportunity to process your return).
1. Send the item in its original packaging.
• Items purchased as part of a build your own bundle must be returned as a group. The individual items that make up the bundle cannot be returned individually.
• Please remove all personal data (e.g., computer or wireless phone data, videotapes), from any returned items. Toysrus.com/Babiesrus.com is not responsible for any personal data left on or in these items.
• Any product that is returned without a promotional item(s) that was included with the original transaction (e.g., buy a TV, get a free DVD player; buy a TV, get a free gift card; or buy a TV, get a DVD player half off) will have the value of the promotional item deducted from the refund amount.
2. Pack the item carefully so that it will not be damaged during the shipping process. No credit will be issued for items missing components, parts, original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).
3. Include your original packing slip. We will not be able to process a return for any shipment received without a packing slip.
IMPORTANT: You must check the reason for your return from the list provided on your packing slip in order for your return to
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.