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Seller#: 0UHIQWIK3O2L54E48

Toys"R"Us & Babies"R"Us Seller Profile 866-909-3505 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from Toys See all products from Toys"R"Us & Babies"R"Us

Welcome to the official Toys "R" Us Newegg store. Toys "R" Us, Inc. is the world's leading dedicated toy and juvenile products retailer, offering a differentiated shopping experience through its family of brands. It currently sells merchandise in more than 1,560 stores, including 845 Toys "R" Us® and Babies "R" Us® stores in the United States, and more than 510 international stores and 200 licensed stores in 33 countries and jurisdictions. In addition, it exclusively operates the legendary FAO Schwarz® brand and sells extraordinary toys in the brand's flagship store on Fifth Avenue in New York City.

With its strong portfolio of e-commerce sites including Toysrus.com, Babiesrus.com, eToys.com, FAO.com and babyuniverse.com, Toys "R" Us, Inc. provides shoppers with a broad online selection of distinctive toys and baby products. The company also operates Toys.com, which offers customers exclusive deals from the company's e-commerce sites.

For more than 60 years, Toys "R" Us has been a favorite destination for kids and grown-ups alike with its impressive assortment of toys, games, sporting goods, electronics, software, baby products, children's apparel and juvenile furniture. With such a broad selection Toys "R" Us is THE authority when it comes to finding the perfect toy.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (115 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 87 Reviews
newegg
75%
Good Rating + 4 11 Reviews
newegg
10%
Average Rating + 3 6 Reviews
newegg
5%
Poor Rating + 2 2 Reviews
newegg
2%
Very Poor Rating + 1 9 Reviews
newegg
8%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Michael S
Order Date : 3/5/2015

Rating + 5 Great service

Though there was a mild delay in my product being sent, they were very prompt to answer any questions I had and incredibly friendly the entire time. Product arrived far faster than I expected it too, was packaged well and in great condition.

Did you find this review helpful? Yes No

Guru
Order Date : 2/15/2015

Rating + 5 Ty

My son is very happy. Ty so much

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Artem
Order Date : 2/21/2015

Rating + 2 Mediocre service

Big seller, but very mediocre support. Fulfillment took 7 days (instead of 2 like they said), but they were not able to provide any kind of information of what was taking so long. They only provided a run around of "we'll look into it," but they never followed up.

Will not buy from this seller again - not recommended if you expect clear communication on any delay of your items. I believe they ran out of stock and were waiting to get more without communicating.

0 out of 1 people found this review helpful. Did you? Yes No

chuckinabox
Order Date : 1/10/2015

Rating + 5 Toys are us, Babies are us.......

Great store good deal. My Grandson is enjoying the game.

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N/A
Order Date : 12/7/2014

Rating + 5

All the stuff I ordered for Christmas from Toys R Us came promptly and in good condition. No complaints at all.

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Jo from WI
Order Date : 12/8/2014

Rating + 5 Red Italtrike

2-year-old grandson loves his new, very well designed and well made trike. Highly recommend this trike for a toddler.

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Quality???
Order Date : 12/1/2014

Rating + 1 Poor shipping and customer service

I ordered two tablets from Toys R US via New Egg. Shipping was via UPS. The status of the package was delivered but the address was wrong on the confirmation via UPS. Somehow neither UPS nor Toys R US can explain what happened and Toys R US will not ship out replacement items, they only offer refunds. To some that may be enough but I want the items I paid for at the price I paid for them. I also want a quality delivery process. New Egg has always been solid. An other online store as well (and they use UPS). Toy R US has let me down. I will NOT order anything online from them again. And you should think twice about doing it as well, especially if you want the items you ordered.

2 out of 3 people found this review helpful. Did you? Yes No

Lis
Order Date : 10/20/2014

Rating + 5 Quick shipping, items arrived as described in perfect condition!

I ordered a few kid's items for my son from this seller and received each item in a timely fashion in excellent condition. No complaints, no issues. Very satisfied with the level of service.

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Acknar
Order Date : 9/14/2014

Rating + 1 Doesn't respond to comunications

Listing was confusing showing a picture of a different product that contained the one they sold as a multipack but was only for one part of that pack. Contacted them before the transaction processed or shipped and got no response at all. Contacted them again after it had shippped asking if it was indeed what I had though I was buying and had no response at all. Make absolutely sure what you are buying is what you want because they won't give you any recourse to fix a misunderstanding.

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loveclassics69
Order Date : 2/15/2014

Rating + 1 Just horrible very unhappy

Horrible packaging for a book or guide cover was torn way below standards should have never left facility like that. As a gamer I collect guides for my games was very unhappy took back go toys r us for refund still got stuck with shipping this towards toys r us/babies r us not newegg which is great

1 out of 1 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

RMA Policy
    We hope that you are fully satisfied with your purchase however if you are not, you may return the item within 90 days from the order date for a full refund of the purchase price, minus the shipping and handling. (See below for certain restrictions.) The item must be returned, in new or like-new condition, and in its original packaging, and with all paperwork including manuals, assembly instructions and your packing slip, as well as all accessories to ensure full credit.

    Online purchases returned within 90 days to our online Returns Center by mail will receive a refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item except when returning an online item to a store and when returning an item paid for with our Pay in Store payment option.

    Items must be returned, in new, or like-new condition, and in its original packaging, and with all paperwork including manuals, assembly instructions and your packing slip, as well as all accessories to ensure full credit.

    Please note the following items: Pre-recorded movies & music; computer & video game software; trading cards; and breast pumps must be returned in its original, sealed and unopened packages along with an in-store receipt or online packing slip for refund. If the packages have been opened, the items may only be exchanged for the identical items or titles.

    Exceptions to 90-Day Policy Return Guidelines for Computer Hardware, Cameras, Camcorders, Digital Audible Players, Video Game Hardware, Personal DVD Player, No Contract Cell Phones and Baby Monitors.

    We will accept returns of the following items within 30 days, from the date of purchase: Computer hardware (eReaders, Netbooks, Tablets); cameras; camcorders; digital audio players; video game hardware; personal DVD player; no-contract cell phones and baby monitors. The original in-store receipt or online packing slip is required and the item must be returned in its original package for a refund or exchange.

    The packing slip in your package will contain detailed instructions for returning an item.

    Unless your packing slip directs you to ship the item to a different address (and if so, follow such directions), you may choose to return your item to your local Toys "R" Us location or ship the return package to:

    Instructions for Returns to our Online Returns Center

    There are 2 easy ways to return your item(s) to our Online Returns Center! Regardless of which method you use, please follow these simple instructions (It's important to note that the instructions below must be followed in order to allow us the opportunity to process your return).

    1. Send the item in its original packaging.

    Bundles
    • Items purchased as part of a build your own bundle must be returned as a group. The individual items that make up the bundle cannot be returned individually.

    Personal Data
    • Please remove all personal data (e.g., computer or wireless phone data, videotapes), from any returned items. Toysrus.com/Babiesrus.com is not responsible for any personal data left on or in these items.

    Promotional Items
    • Any product that is returned without a promotional item(s) that was included with the original transaction (e.g., buy a TV, get a free DVD player; buy a TV, get a free gift card; or buy a TV, get a DVD player half off) will have the value of the promotional item deducted from the refund amount.

    2. Pack the item carefully so that it will not be damaged during the shipping process. No credit will be issued for items missing components, parts, original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).

    3. Include your original packing slip. We will not be able to process a return for any shipment received without a packing slip.

    IMPORTANT: You must check the reason for your return from the list provided on your packing slip in order for your return to
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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