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Seller#: 0UHZRBI9J28L709DF

Trademark Computer Seller Profile 815-531-1212 Email This SellerEmail This Seller  See all products from Trademark Computer See all products from Trademark Computer

Trademark Computer is committed to providing excellent products, excellent prices, and excellent service.Trademark Computer specializes in quality refurbished computer hardware and consumer electronics. Our years of experience in this business allows us to bring our customers the best deals, hands down! Trademark Computer strives for top rated customer feedback and do our best to insure every one of our customers gets the attention and service they deserve.
We are committed to bringing you working, tested product and if we don't, we've got you covered. Trademark Computer customer service representatives are available by phone to assist you 9am-5pm CST Monday-Friday

We strive for 5 Egg feedback, so if you have any issues at all, please do not hesitate to give us a call or send us an email.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (29 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 15 Reviews
newegg
52%
Good Rating + 4 3 Reviews
newegg
10%
Average Rating + 3 0 Reviews
0%
Poor Rating + 2 3 Reviews
newegg
10%
Very Poor Rating + 1 8 Reviews
newegg
28%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Bill
Order Date : 12/3/2014

Rating + 1 used laptop

I don't know how they could send this thing out if it was re certificated,it did not even have any ram in it,and the charging
plug did not work and then it was hard to get a hold of the guy for a refund, when i did get a hold of him he did seem nice,
but then i had to get a hold of New egg to get my shipping sent to me,don't buy from this guy he sells junk! Thanks New egg for your help,still waiting for refund! He deserves
0 eggs to me.

Did you find this review helpful? Yes No

N/A
Order Date : 12/15/2014

Rating + 5 had a problem but satisfied

my refurbished laptop came with a broken latch on it and trademark called me the next day with a solution i appreciate the timely manor in which the dealt with the problem.

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Idahorod
Order Date : 12/15/2014

Rating + 2 Refurbished Laptop??

Laptop was shipped with power supply rattling around in the box with no protection and laptop was not secured. The Window License key would not activate so I had reload with my own operating system. If you don't have that you may want to avoid the laptop. Hard drive and bracket were loose and missing screws. If it was really refurbished then it was done poorly.

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Ron
Order Date : 11/17/2014

Rating + 1 Problem With New Egg

New Egg was supposed to issue a $20 credit for a coupon offered at the time of the sale. That $20 has never been credited to my Credit Car.

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PB
Order Date : 11/17/2014

Rating + 1 Very disappointed, expected better from NewEgg

It was clearly advertised and came up under a Newegg sort for Windows Professional and was delivered with Windows Home and a useless dead battery...

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N/A
Order Date : 10/26/2014

Rating + 5 Great customer service

Bought a refurbished laptop it arrived with a bad battery. I was worried because I've had a hard time with other companies in the past but Trademarks customer service was prompt and courteous. They even upgraded the battery. Thanks I highly recommend Trademark for their customer service.

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Vinod
Order Date : 11/17/2014

Rating + 5 Such a great and humble seller.

Received laptop before scheduled time which is great. But, I had an issue with the Product and sent out an email before writing a bad review,

This is how gracefully he replied back to me offering multiple ways to resolve my issue.

"I am very sorry about this issue you had with the laptop we sent to you. I would be more than happy to resolve this issue for you. We can do a couple of things you tell me which is best for your situation. I can either send you a replacement or a refund for the unit sent you. Or if you would like to keep the laptop you have, I can also offer you a $XX partial refund to compensate for the issue.

Let me know you preference. We'll get this taken care of right away."

Thank you for being such nice seller. Hope my laptop last long enough :-)

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Larryw
Order Date : 11/20/2014

Rating + 5 Great Customer Service

Bought a refurbished Dell laptop. Was in excellent condition.
Had a bad AC Charger, so I called CS and had a new one
in 26 hours!

1 out of 1 people found this review helpful. Did you? Yes No

Very disappointed
Order Date : 11/25/2014

Rating + 1 What a joke!!!!!

Do not order anything from this company! I ordered a laptop from these guys on a Tuesday around noon. Received an order confirmation but, no invoice or shipping confirmation. I waited through the weekend and on Monday tried to find out whats going on with the laptop. New Egg didn't know and could not get a hold of the company and neither could I. They couldn't even cancel the order without talking to the vendor over the phone or through email. All they could tell me is they will contact me when they hear back from Trademark. This never happened.....
I decided to cancel the order by sending a message to Trademark through my order history and proceeded to order another laptop,
No more than an hour after sending the cancel request I received an invoice from Trademark for the laptop I had just canceled but, still no tracking info. Then I get a return email from them stating the laptop had already shipped and there was nothing he could do. I would have to submit a rma when i get it....

1 out of 1 people found this review helpful. Did you? Yes No

Joe Donahue
Order Date : 10/28/2014

Rating + 5 Great Deal, Great Machine, Very Happy

I've purchased several refurbs through NewEgg with mixed results. This has been a great purchase and hope to purchase another again soon through Trademark Computer. Thank you!

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

RMA Policy
    • We will exchange defective or damaged Products within 30 days unless otherwise stated.
    • We guarantee an item to be EXACTLY as described and allow 30 days from delivery for you to make any refund or exchange claims.
    • Any problem with an Item must be reported within warranty period.
    • Exchanges are free of cost to customer during warranty Period.
    • NEVER send an item back until speaking with one of our customer service representatives. You can find their contact information on original auction page or on the warranty card inside your package. If you send a package back without us knowing, it will take a very long time to make a return!
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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