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Seller#: 0UHZRBI9J28L709DF

Trademark Computer Seller Profile 815-531-1212 Email This SellerEmail This Seller  See all products from Trademark Computer See all products from Trademark Computer

Trademark Computer is committed to providing excellent products, excellent prices, and excellent service.Trademark Computer specializes in quality refurbished computer hardware and consumer electronics. Our years of experience in this business allows us to bring our customers the best deals, hands down! Trademark Computer strives for top rated customer feedback and do our best to insure every one of our customers gets the attention and service they deserve.
We are committed to bringing you working, tested product and if we don't, we've got you covered. Trademark Computer customer service representatives are available by phone to assist you 9am-5pm CST Monday-Friday

We strive for 5 Egg feedback, so if you have any issues at all, please do not hesitate to give us a call or send us an email.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (261 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 175 Reviews
newegg
67%
Good Rating + 4 46 Reviews
newegg
18%
Average Rating + 3 10 Reviews
newegg
4%
Poor Rating + 2 11 Reviews
newegg
4%
Very Poor Rating + 1 19 Reviews
newegg
7%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 6/22/2015

Rating + 5 Great company.

Newegg and trademark together make a great team. Had one problem with laptop windows code and they fixed it right away.

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Det98
Order Date : 6/5/2015

Rating + 2

I was charged $50 for expedited delivery that I did not order (there was no hurry, I have five other PCs). Several emails/phone calls later I gave up trying to get my money back. The PC was refurbished, but it looked like new. Functions properly.

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jarebear
Order Date : 6/4/2015

Rating + 5 Laptop

Great communication and cooperation after newegg kinda dropped the ball (or egg).
No problem with the seller, but I will give you a heads up about newegg's address policy.
I would assume many people would want to add an additional shipping address for some place they'd like things shipped other than their home (work, parents, cottage, etc).
If you do this, newegg defaults this new address as your primary address that needs to match your credit card billing address (it's a pre-checked box you must un-check during the checkout process, I missed it)
I ended up having the cancel the first order, get refunded, then purchase again got phone calls from my credit card fraud department to prove I was myself and the last 5 purchases on my card were legit, all because of a check box that defaults when you add a new shipping address. So just look out for that.
Laptop's great, great value, insanely fast shipping. I had it less than 24 hours after I ordered it! 5 eggs to seller, 3 eggs to newegg.

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Greg
Order Date : 6/4/2015

Rating + 5 HP Elitebook 6930p - Core 2 Duo - 2.26ghz - 4GB

This machine is now my favorite laptop. I have five Dell laptop's but this HP puts them to shame it's faster loading very snappy. Same specifications as my dells love this HP

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Eric H.
Order Date : 6/4/2015

Rating + 5 Best refurbished product + Best service

bought refurbished HP 8440p from this seller. Fast shipping and great product - almost brand new and with lots of extra, such as webcam, bigger hard drive ... Very responsive seller and best customer services - shipped out a replacement battery right away. Will do business again!

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froghair
Order Date : 5/24/2015

Rating + 5 Great Customer Service

Purchased a refurbed HP laptop for a great price. Machine was as advertised with only a couple very minor cosmetic items. The battery however would not fully charge. After following a procedure found on-line to remove and update the Windoz 'ACPI' battery drivers, the battery still would not fully charge. Contacted Trademark through Newegg and recieved a replacement battery the next business day! Would recommend highly.

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SLCScooter
Order Date : 5/24/2015

Rating + 5 Product as ordered, fast delivery!

The only thing I care about when ordering a specific product is that it comes as described (new), and that the shipping happens in a timely fashion.
This seller has accomplished both of these tasks.
Would and will do business with again.

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Boss
Order Date : 5/24/2015

Rating + 5

Good price and fast shipping.

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Emjay
Order Date : 4/27/2015

Rating + 5 Very helpful

I ordered a refurbished laptop from the seller and the one I received would not charge the battery. Seller was very helpful and sent out a replacement battery with no problems.

1 out of 1 people found this review helpful. Did you? Yes No

N/A
Order Date : 4/22/2015

Rating + 2 A Very Mixed Bag

Good equipment; inexcusably shoddy, slow customer service from NewEgg resolving a problem with the extended warranty I purchased with the laptop.

0 out of 2 people found this review helpful. Did you? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: No

RMA Policy
    • We will exchange defective or damaged Products within 30 days unless otherwise stated.
    • We guarantee an item to be EXACTLY as described and allow 30 days from delivery for you to make any refund or exchange claims.
    • Any problem with an Item must be reported within warranty period.
    • Exchanges are free of cost to customer during warranty Period.
    • NEVER send an item back until speaking with one of our customer service representatives. You can find their contact information on original auction page or on the warranty card inside your package. If you send a package back without us knowing, it will take a very long time to make a return!
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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