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Trail This Seller Profile 608-274-8447 Email This SellerEmail This Seller  See all products from Trail This See all products from Trail This

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Trail This
4518 Verona Rd
Madison, WI 53711

Hours of Operation:
M-F 10am-8pm
Sat 10am-6pm
Sun 11:30am-6pm

Trail This sells high-performance bike parts and accessories, along with high quality outdoor sporting gear. Our retail store offers full service cycling repairs and service. We are an authorized dealer for some of the best brands in the cycling and outdoor gear industry. Based in Madison, WI. We pride ourselves on sending our orders out quickly and accurately.

Our staff has a wide range of outdoor sports experience, including mountain biking, BMX racing, mountain climbing, long distance ultra-light backpacking, skiing, snowshoeing, and sea kayaking. We try to stock the outdoor gear that we've had great experience with, along with some of the highest quality outdoor gear in demand by our customers.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (7 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 6 Reviews
Good Rating + 4 0 Reviews
Average Rating + 3 0 Reviews
Poor Rating + 2 1 Reviews
Very Poor Rating + 1 0 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 10/18/2013

Rating + 5 Fast shipping

A+++ seller

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Order Date : 6/23/2013

Rating + 5 Great Seller

This seller shipped my product extremely fast and it came in 3 days with free shipping. Good product for a great price.

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Wheelie Willy
Order Date : 6/4/2013

Rating + 5 Excellent

Go my order wicked fast! Best price I could find online. Would definitely use again. Thanks!

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Order Date : 5/2/2013

Rating + 2 1 x Park Tool TL-1 Tire Lever: Set of 3

I ordered these tire levers from to get my bike ready for the season. I received the product quick however, the product isn't like the picture with the hooks for your spokes AND it only came with 2 when the item listed as 3 Tire Levers. I will not be ordering from this seller again.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    If a product is defective or incorrectly listed we will pay all return shipping charges and issue you a full refund upon return receipt of the item. If you would like to return the product for any other reason, you may return it as long as it is in the original condition as when it was purchased with packaging. We will refund the amount you paid for the item less the shipping cost. Returns of product that included Shipping without initial charges will be refunded less the actual shipping cost that we spent to ship the product to you. Please contact us for return details before returning an item, within 30 days of receiving the item.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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