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Seller#: 0UHG6RKM4O56WX13D

Treasure Bow Seller Profile 626-2804888 Email This SellerEmail This Seller  See all products from Treasure Bow See all products from Treasure Bow

For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

Company profile
fuzhouxiaohuobanTrading Co., Ltd. , cangshan district, fuzhou city in China in 2013, southeast coastal important trade port in fuzhou, the company is committed to brand promotion and marketing in China, at the same time to provide customers the best quality Chinese goods. Company's main:Electronic products,clothing, bags, home textiles, footwear and other products.
Company since its establishment, the company respect "the steadfast, perseverance, responsibility" spirit of enterprise, and with integrity, win-win and create a business philosophy, to create a good environment of enterprise, with new management mode, perfect technology, and thoughtful service, excellent quality for survival, we always adhere to customer first service to customers, insist on their own service to impress customers.
Welcome friends from all over the world to come to shopping!

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (14 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 6 Reviews
Good Rating + 4 3 Reviews
Average Rating + 3 1 Reviews
Poor Rating + 2 0 Reviews
Very Poor Rating + 1 4 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 9/16/2014

Rating + 1 Came with nasty surprise should be minus one

This was a scary experience, The game pad was sent as a gift to a teen. When it arrived it included a CD, outside of the product packaging, that was labeled in what they thought was Chinese writing. Believing it to be an updated drivers disk it was inserted into the PC. This was followed by 4 hours of virus and malware removal. If that wasn't bad enough half of the buttons on the controller didn't function.
On the good side, I did receive an almost instant refund when I wrote to the seller. I still have access to the disk and the controller should the veracity of my statements be questioned.

Did you find this review helpful? Yes No

Order Date : 9/25/2014

Rating + 5 Incorrect specs, but great service

I bought a keyboard which said it was mechanical, but it turns out it was not at all. This could be newegg's problem, I'm not sure

Either way I let the company know and they gave me a refund right away, not even asking for me to send back the board.
I can't think of another company that would do this. They were also very responsive to my e-mails.
Seller Response:thanks

Did you find this review helpful? Yes No

Order Date : 9/22/2014

Rating + 1 False advertising

Purchased a keyboard that clearly stated "Mechanical Keyboard with Black cherry MX switches." FALSE for all of this it was also cracked on arrival.

Did you find this review helpful? Yes No

Jerry T.
Order Date : 9/16/2014

Rating + 1 Not impressed

The controller didn't function properly. The installation disk was entirely in Chinese Language, and there was an additional disk included which had viruses and malicious adware which took hours to remove. You may draw your own conclusions.
Seller Response:We are very sorry, but we must carefully corrected. Very sorry!

Did you find this review helpful? Yes No

Order Date : 9/2/2014

Rating + 5 PCI-e to IDE Converter

Product did not work on my computer (Windows 7) but seller promptly refunded the purchase price.
Seller Response:Thank you for sure. We will continue to work hard!

Did you find this review helpful? Yes No

Order Date : 8/12/2014

Rating + 4

The keyboard work great and the mouse is wonderful there are features I know nothing about do to all of the instructions being in Chinese.
Seller Response:Thank you for your evaluation, we will continue to work hard!

Did you find this review helpful? Yes No

Mike Jonez
Order Date : 8/8/2014

Rating + 4 Satisfied despite issues

This seller operates multiple shops and is trying to keep the quality and service improving while skirting the previous bad ratings. I think it is a newer seller who deserves a look.

My product arrived beat up and unusable for a gift as I intended. However, the seller gave me a refund very quickly and was kind about the situation.

Keep international shipping issues in mind when ordering from overseas and you'll not be shocked. I am satisfied with the service.
Seller Response:Dear
   Thank you for your approval. Continued good service, to control the quality of products has always been our pursuit. Looking forward to the next time you visit! I wish you a happy life!

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Order Date : 6/17/2014

Rating + 5 Outstanding Customer Service

Wrong item was sent yesterday and have already been in contact with the company to resolve it. Paid the extra for expedited shipping and the item was received within the week.
Seller Response:Dear
  Thank you for your understanding of our work, but certainly thank you for your work. We will continue to strive to be a customer trust and efficient seller!
   I wish you a happy life!

Yours Sincerely,
linhao wang

Did you find this review helpful? Yes No

Order Date : 6/1/2014

Rating + 1 Have yet to recieve my order

Ordered the product(PC Game controller) June 2nd, they waited until the 6th to ship the product, I stopped receiving any updates on shipping after the 10th, it is now the 26th and I am assuming the product is lost in transit. Ordered with 5-7 day shipping, they elected to go the cheapest possible route using usps to wave any added shipping fees and as a result I have no idea where my package ended up.
Seller Response:Dear
  Really very sorry, but we also know that the product is just a buckle customs. Really very sorry to have caused you so much trouble. We will improve our working methods even encountered such a thing should also be the first time to notify customers. I've give you a refund. Thank you for your letter.
   I wish you a happy life!

Yours Sincerely,
linhao wang

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Order Date : 4/20/2014

Rating + 4 Good communication

The seller has very good communication for being in a completely different part of the world. I was upset that I got a product that didn't match the description but they worked with me and made it right! Would buy from again.
Seller Response:Dear,
   Very sorry for mistakes because we work to bring you a great deal of distress, we apologize! We will carefully corrected. If you have any questions please feel free to contact us, we will do our best to help you deal with! I wish you a happy life!

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: Yes

RMA Policy
    Return for refund within: 30 days
    Return for replacement within: 30 days
    Restocking Fee: Yes
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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