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Seller#: 0UHG6RKM4O56WX13D

Treasure Bow Seller Profile 626-2804888 Email This SellerEmail This Seller  See all products from Treasure Bow See all products from Treasure Bow

For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

Company profile
fuzhouxiaohuobanTrading Co., Ltd. , cangshan district, fuzhou city in China in 2013, southeast coastal important trade port in fuzhou, the company is committed to brand promotion and marketing in China, at the same time to provide customers the best quality Chinese goods. Company's main:Electronic products,clothing, bags, home textiles, footwear and other products.
Company since its establishment, the company respect "the steadfast, perseverance, responsibility" spirit of enterprise, and with integrity, win-win and create a business philosophy, to create a good environment of enterprise, with new management mode, perfect technology, and thoughtful service, excellent quality for survival, we always adhere to customer first service to customers, insist on their own service to impress customers.
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To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (32 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 14 Reviews
Good Rating + 4 5 Reviews
Average Rating + 3 2 Reviews
Poor Rating + 2 2 Reviews
Very Poor Rating + 1 9 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 4/10/2015

Rating + 5 Worked Great

Bought a pair of headphones and they work great the box was crashed but the headphones safe inside.

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Order Date : 4/1/2015

Rating + 1 Worst Service To Date

Received the wrong product. The item I did get took longer than the expected shipping days. Reached out to the seller personally to fix the issue and had no response. I never have issue with Newegg but this situation has been an utter failure to serve the customer. The corrective action taken is still a lengthy process with a 3-7 business day wait before I even know what is happening not to mention the time it'll take to have the correct item sent to me. I have already waited weeks. It will definitely be the reason for hesitation before making another purchase on this site.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 12/18/2014

Rating + 2 Wrong mouse

Shipping was timely, however they sent a usb mouse instead of a ps2 mouse which is what I ordered.
Seller Response:sorry!!

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Order Date : 12/1/2014

Rating + 2 Keyboard + mouse combo

The items came as the advertised time frame set, full score there, but the package came completely sopping wet. the cardboard was soaked and the mouse and keyboard are drying out on my counter now. haven't tested them yet.

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Order Date : 11/28/2014

Rating + 1 Have not received yet

We have yet to receive our order!!!
Seller Response:Dear,
   Really very sorry. China sent to the United States, USPS problems. Single piece will be delayed. We will intervene. I wish you a happy life!

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Order Date : 10/28/2014

Rating + 5 Great seller

Product works as expect. Shipping was prompt.
Seller Response:thanks

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Order Date : 10/23/2014

Rating + 5 A+

Everything was as it should be and shipped quickly.
Seller Response:thanks

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Order Date : 10/28/2014

Rating + 4 A little slow

The product is fine but delivery was a little slow.
I understand it was coming overseas, customs and all that.
Can't be helped.
Seller Response:thanks

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Order Date : 10/7/2014

Rating + 1 No product

I submitted my order on Oct 11th (today is Oct 29th). I expected this product last week. I never thought it would take the full 15 days to get my product and now that I track it and it is still in China, I doubt I will get it by Friday. I am disappointed and will not use this company for my companies computer needs again. I show that product has not left China after almost 3 weeks. I am dead in the water without this part and as time passes by, my dead lines get nearer and I have had to make excuses to my customers. I don't care if you post this or not, as I see your rules limit anything except complementary comments. I just need my part and my business is suffering. Is there anything you can do to be sure I get this on the agreed upon time period? In two days, it is 15 days and my part isn't even in this country yet according to
Seller Response:I'm sorry!

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Order Date : 9/16/2014

Rating + 1 Came with nasty surprise should be minus one

This was a scary experience, The game pad was sent as a gift to a teen. When it arrived it included a CD, outside of the product packaging, that was labeled in what they thought was Chinese writing. Believing it to be an updated drivers disk it was inserted into the PC. This was followed by 4 hours of virus and malware removal. If that wasn't bad enough half of the buttons on the controller didn't function.
On the good side, I did receive an almost instant refund when I wrote to the seller. I still have access to the disk and the controller should the veracity of my statements be questioned.
Seller Response:I'm sorry!

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 10.00%

RMA Policy
    Return for refund within: 30 days
    Return for replacement within: 30 days
    Restocking Fee: Yes
RMA instructions
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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