Unique Squared Inc. Seller Profile 800-688-6315EXT154 Email This Seller See all products from Unique Squared Inc.
UniqueSquared works hard to bring our customers the best Pro Audio and DJ equipment at the lowest price in the quickest most reliable manner. We provide a wide selection of equipment in Recording, DJ Equipment, Musical Instruments, Live Sound, Video, and Lighting. UniqueSquared has a full staff of knowledgeable employees who are themselves musicians and DJs. We are dedicated to addressing all your customer service and technical needs. If there is anything we can help you with as you shop or after you purchase, please let us know.
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Standard Return Policy
Some things to note:
- If your item is defective we will be happy to exchange it for you or your can contact the manufacturer to have it replaced under warranty.
- If you are returning your item because it damaged in shipping please let us know so we can file a claim with the shipping carrier and get you a replacement.
- Otherwise products must be in factory sealed, never opened, resalable condition to qualify for a full refund. Returns of opened products for refund will incur an 14% restocking fee including defective items.
- Items returned in unopened resalable condition will receive a full refund MINUS cost to originally ship the order. This means that items that had shipped for free are still subject a refund minus the actual cost of shipping.
Unique Squared does not pay any postage (to or from, taxes, duties and/or brokerage fees) on international returns and replacements. All transportation costs are the buyer's responsibility.
Customer is responsible for transportation of the item back to Unique Squared (this includes return shipping for our non-local customers). For replacement of product within the United States Unique Squared will pay for shipping of the new replacement item back to the customer.
The following products are not eligible for return and will be returned at the senders cost and expense if received:
- Any product not purchased from Unique Squared.
- Any products with missing, damaged or altered serial numbers.
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included.
- Any product used at your mouth or ear due to sanitary issues, including but not limited to: headphones, microphones, breath-controlled instruments, etc.
- Any open software or digital media storage including but not limited to: control CD's and vinyls, eLicensers and SD Cards.
- Any open Auralex or Apple products.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.