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Uniquepos Seller Profile 866-888-0303EXT3 Email This SellerEmail This Seller  See all products from Uniquepos See all products from Uniquepos

UniquePos's goal is to provide our customers with a source for the best values in Point of Sale and Barcode technology. We carry a full line of point of sale hardware and software including cash drawers, receipt printers, barcode scanners, barcode thermal label printers, customer pole displays, data collectors, touch screen monitors, paper, ribbon and label supplies.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (84 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 60 Reviews
Good Rating + 4 7 Reviews
Average Rating + 3 1 Reviews
Poor Rating + 2 2 Reviews
Very Poor Rating + 1 14 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 12/14/2015

Rating + 1 Criminals

Ordered a $700 DVR from these guys. Showed up smashed. These guys put me in a email loop and it is very apparent they have no intention of returning my money. When I told them I would be contacting my bank, they sent an email saying they would no longer communicate with me if I tried to get my money back. If I could give a Zero rating I would. Do not buy from these guys under any circumstance! You will be ripped off!
Seller Response:Hi There

As we stated in our return policy and in Newegg policy, all defective or damaged items must be claimed within 10 days of item delivery. However you failed to claim within that time frame. You also do not have original shipping box which indicates that item was not damaged at the time of delivery. You also did not want to cooperate with carrier inspection, instead you claimed to resolve this issue with your bank because it was very obvious that item was damaged by end user.

2 out of 3 people found this review helpful. Did you? Yes No

Order Date : 10/15/2015

Rating + 5 Perfect

Received paging module in a couple of days. No issues at all. I would definitely buy from them again.

Did you find this review helpful? Yes No

Joe F.
Order Date : 9/21/2015

Rating + 1 Poor Service

I have been very pleased with Newegg's products and services until I ordered two Primus 3720 Primus solar lanterns. The provider, through Newegg, is the issue. the seller is Uniquepos. The seller shipped only one of the units. I had ordered and paid for two. It took three contacts for me to get acknowledgement of their error. I was then told the other unit was on backorder and would be shipped in a week's time. It has been over 2 weeks. I advise extreme caution when ordering via Newegg from Uniquepos.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 1/13/2015

Rating + 2 Mix & Match

I ordered 20 of an item and received a mix and match of correct and incorrect part numbers. Response to RMA request is slow at best.

1 out of 1 people found this review helpful. Did you? Yes No

Order Date : 11/19/2014

Rating + 5 Extacly described.

Item delivered on time. Thank You

Did you find this review helpful? Yes No

Order Date : 8/29/2013

Rating + 5 Excellent

i will purchase from this seller again. Great customer service.

Did you find this review helpful? Yes No

Not a happy customer
Order Date : 10/17/2014

Rating + 1 Very Poor Customer Service

We received the scanner base with no power cords first off, then when connecting it we discovered the base did not even work. I called the company and they asked "How do you know it doesn't work?" common sense is once you plug something in and it doesn't work that's usually a good sign. They issued me an RMA so I sent the item back in request of a replacement. I called to check on the status and the owner says he refused the item due to parts missing and it not being in the correct packaging. We secured it safely with pillows in a small size fitting package and there were no extra parts but the base itself. He told me to "Screw off" and hung up on me. I went to my warehouse to check if it has arrived back here to find they (Uniquepos) actually changed the packaging themselves again. I refused the package with UPS and would like a 100% refund. I will also be reporting this to the BBB.
Seller Response:Hi Denise Hesse

First of all we are so sorry for the inconvenience we have cuased. However item you selected does not come with any power supply or communication cable, those has to be ordered separetly. Whether item is defective or not, customers are required to return the item will all original accessories ,manual and box. Your return did not have original box and manual. As we stated in our return policy all items must be returned with all original accessories in order to issue refund, otherwise it is denied and sent back to buyer. We hope this helps. We are willing to issue a refund if you find original accessories of the item.

Thank You
Uniquepos LLC

2 out of 2 people found this review helpful. Did you? Yes No

Order Date : 9/14/2014

Rating + 1 Lack of Customer Service

I ordered an overhead door contact on 9/14. It shipped fast (9/16 received), however it was the wrong part. I sent them an email on 9/16 about the incorrect order. Since then I have been waiting for the correct part and a return label. I have emailed and called them several times. I don't know if I will ever get my part. I will never use a market place company ever again on Newegg.
Seller Response:Hi Jeff

We have emailed your return label yesterday. Sorry for the inconvenience we have caused.

Thank You

2 out of 3 people found this review helpful. Did you? Yes No

Order Date : 1/29/2014

Rating + 5 Good Seller; good follow-up

Our order got lost by the carrier but this seller was quick to make it right. Thank you for taking care of that and I hope you can make a claim against that carrier.

Did you find this review helpful? Yes No

Order Date : 2/7/2014

Rating + 5 Excellent

Fast Shipping. I got the wrong item, but I am going to see if the company will work with me on resolving this issue. So far no complaints.

Did you find this review helpful? Yes No

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

Used Item Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    Return Policy (Request RMA)

    Unless noted below or in the product description, most products can be
    returned within 30 days from the date of invoice if all of the
    following requirements are met:
    Items returned must first be issued a Return Merchandise Authorization
    (RMA) number.
    RMA numbers are valid for 30 days only.
    Please allow 2-3 weeks to process refunds and credit your account.
    Our Return Policy for software is consistent with the manufacturer
    license agreement.
    We do not accept returns of Print heads, Media (labels, ribbon,
    receipt paper, etc.), Software or Symbol Service Contracts.
    For certain items all sales are final and returns are not available,
    see product descriptions for information.

    To receive credit, all products must

    Must be returned in their original packaging and non used.
    Must include all manuals, cables, warranty cards, etc.
    Must be clean, without scratches and resealed in a factory fresh condition.

    All products must be returned double boxed, with no markings or
    writing on the original box. If a product shows signs that the entire
    product and packaging was removed from its original box, a refund may
    be denied resulting in shipment of the product back to the customer.
    Freight charges are not refundable. Customer is responsible for
    shipping costs on returned items. If the returned item meets all the
    above requirements, it will be accepted and a restocking fee will be
    applied depending on the sale value of the returned items:

    RMA Fee Schedule for Returned Items

    Products returned New, Unopened in perfect condition with all
    packaging and item materials and manuals that can be resold as new are
    subject to a 15% restock fee + Shipping cost.
    Products returned Used, Opened in close to perfect condition or with
    all packaging and item materials and manuals that can be resold as
    openbox are subject to a 50% restock fee + shipping costs. Products
    returned Used, Opened in user damaged condition or without all
    packaging and item materials and manuals that cannot be resold as new
    or open box are refused and returned to customer. If a customer
    refuses delivery of returned item, the item is disposed of by the
    shipping carrier, but the customer is still charged for that item and
    will not be entitled to a refund.

    Lost or Damaged Merchandise/Claims:

    All claims about carriers must be made within 15 days of delivery.

    Dead on Arrival Claims:

    All DOA claims must be made within 5 days of delivery.
    Products that show signs of use are not returnable as dead on arrival.

    Refusal and Undelivered Fees:

    A %15 refusal fee will be apply to all items that are not accepted by
    customer upon delivery and to all orders that can not be delivered to
    the given address.

Return Instruction
    1. Log onto your account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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