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Seller#: 0UHZRBI938ENJJ995

Ur-Choice-Ltd Seller Profile 800-390-1119 Email This SellerEmail This Seller  See all products from Ur-Choice-Ltd See all products from Ur-Choice-Ltd

Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

Ur-Choice-Ltd(UCL) is a well established trade e-commerce company was founded in 2007 at Shenzhen, China. There are three offices, one in Shenzhen, one in Hongkong, and one in York(UK). We have more than 50 employees committed to providing low price, high quality products and professional services to global customers, UCL team really appreciates your business and patience,we can be contacted at these emails : gavincheng2011@hotmail.com or cs-info@urchoiceltd.com

We provide high quality electronics, laptop accessories, cell phone accessories and many other products.

***Delivery Time***

Fast shipping,we will ship within 1 business days after the order.

***********Note: This information is offered for refernce only,and has some declination fact.Shipping Time will be
Country changed due to the Holiday,weather,local post,local natural disaster&Custom passing.*****************

Working days + Weekends : 3-7 8-11 12-14 15-19 20-26 30-up

United States Rate(Item arrived): 5.2% 50% 29.7% 10.4% 4.7% Refund or resend

How to Track Your Package

We use different shipping method and normally it will take 5-15 business day, please follow below to track your package

(1) If your tracking number is"LN........",please visit the website below to track:
https://tools.usps.com/go/TrackConfirmAction_input

(2) If your tracking number is "*********CN“,please visit the website below to track the information
http://www.17track.net/


Most products have 1 year warranty and 30 day money back guarantee if the returned product is in resaleble condition. Shipping cost will not be refunded.

We strive to provide high quality products and customer service. To make customers 100% satisfaction is our business goal. Please contact with us for any questions before writing negative feedback.

Note: We answer email quickly, usually within 12 hours in business days. If you do not receive a reply in 24 hours we most likely do not receive your email. Please send the email again.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (91 Reviews ): Rating + 3
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 40 Reviews
newegg
45%
Good Rating + 4 14 Reviews
newegg
15%
Average Rating + 3 5 Reviews
newegg
5%
Poor Rating + 2 3 Reviews
newegg
3%
Very Poor Rating + 1 29 Reviews
newegg
32%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Charles M.
Order Date : 4/27/2016

Rating + 4 gaming mouse

cheap but functional, prepare for 2 to 3 weeks (mine was over a month) shipping, not a "need it now" store.

Did you find this review helpful? Yes No

Anonymous
Order Date : 4/26/2016

Rating + 1 Unprofessional

Very unprofessional, told me that I was "missing" the provided nano receiver. I was told multiple times, that I was glancing over it. Which I was not. One of the negative contacts in the mouse was completely removed from the housing and not in the mouse. I was told again I was "glancing over it and I need to look again."
Seller Response:Dear Customer

Thank you very much for your rating anyway, but you definitely missed the receiver again.
Please kindly double check the battery slot. The black nano receiver is hidden inside it which next to the battery slot.
It is very easy to miss it. Please open the mouse's battery slot and check properly. Then you will see it is hidden there.

Please accept our appreciation on your complaint, because of customers like you.
We would always be aware of the problems in our service or product and improve it instantly.
But I do expect that some kind of customers like you can share your honest to other customers.

Kind Regards
Ur-Choice-Ltd


Did you find this review helpful? Yes No

Anonymous
Order Date : 4/19/2016

Rating + 5 Fast Customer Service

Good keyboard an mouse set for the price, and looks cool.

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Anonymous
Order Date : 4/12/2016

Rating + 5 It has a smooth texture to the mouse, it feels very soft to the touch. Great mouse for the price I paid.

I sweat a lot when i play games, and the mouse I was using was getting slick so this helps to keep a grip.

Did you find this review helpful? Yes No

MARTIN H.
Order Date : 3/28/2016

Rating + 5 Item received quickly. Excellent Service. Thank you

Recieved this order more quickly than expect (Around 7 Business Days only) Extremely satisfied with this seller's service.

Would most certainly buy from them again.

Did you find this review helpful? Yes No

Thomas P.
Order Date : 3/9/2016

Rating + 1 Not Received Tracking Number: LS663313094CN Processed Through Facility ISC LOS ANGELES CA (USPS) March 21, 2016 7:48 pm

I never received this item Tracking Number: LS663313094CN
Seller Response:Sorry for this happening. As you ordered this item from China, so we sent it for you from China.
Please kindly know that normally you will receive the item around 8-15 working days in Usa.
I think the item could be got some reasons delay on the way due to some uncertain reasons.
Payment received on 2016-03-14 and shipped out on 2016-04-11.
The USPS Tracking Number was: LS663313094CN

2016-04-11 04:14 LAS VEGAS, NV 89142, Arrived at Unit
2016-04-09 21:40 LAS VEGAS, NV 89199, Departed USPS Facility
2016-04-09 20:43 LAS VEGAS, NV 89199, Arrived at USPS Destination Facility
2016-03-21 19:48 ISC LOS ANGELES CA (USPS), Processed Through Facility
2016-03-15 08:57 Origin Post is Preparing Shipment
2016-03-15 08:57 CHINA, SHENZHEN EMS, Processed Through Facility
2016-03-14 19:24 CHINA, Acceptance

Please accept our appreciation on your complaint, because of customers like you.
We would always be aware of the problems in our service or product and improve it instantly.
But I do expect that some kind of customers like you can share your honest to other customers.

Kind Regards
Ur-Choice-Ltd


Did you find this review helpful? Yes No

Michael W.
Order Date : 12/25/2015

Rating + 2

The mouse works perfectly but the keyboard on the other hand....some of the keys don't work unless pressed very roughly like mashing it. I do NOT regret my purchase whatsoever cause the mouse works better than expected (works on surfaces most wireless mice wouldn't).

Did you find this review helpful? Yes No

Eric B.
Order Date : 12/8/2015

Rating + 4 Great mouse

Pros:
Like this mouse, every day use, quiet, easy setup

Cons:
No software with it, had to find compatible software.

Other Thoughts:
They only shipped one mouse with my order of 2, emailed company and they sent out second to correct the oversight. Gavin was great to deal with, great communications.

Did you find this review helpful? Yes No

N/A
Order Date : 2/24/2015

Rating + 5 Responsive

I bought this mouse as a good deal, and it turns out that I really like it.

Not everyone will like it. I tried to figure out a way to keep the LED at one color, but it keeps on switching between all of its colors in a pre-programmed cycle. I know that could be a deal breaker for some, but I actually realized I don't care since I didn't get the mouse to look at it, and whenever I do glance at it, it's nice to see a random color instead of the same one getting old.

It's also somewhat heavy for mouse, which I like since it allows for more precise movement. It also tracks on more surfaces than my other mice.

It really is better suited for gaming. The auxiliary buttons are well placed. But at the same time it doesn't feel like a normal gaming mouse. It almost feels like its buttons are modular. I am fully satisfied for the price I paid.

Just note that it is international shipping and will not get delivered quickly.

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N/A
Order Date : 2/12/2015

Rating + 5 Gaming Keyboard

I have made my second purchase with this company. I am very happy with my service.

I bought a mouse and also a gaming keyboard and both work great. Keyboard and mouse seem better than what i can buy at Walll marrt for the same price.

These items take longer than normal Newegg shipping. It comes from China. that is ok I prepared the wait and the seller respond to the questions i have very fast.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    We offer only fine quality merchandise. If you are not completely satisfied, we will gladly accept returns within 30 days from receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise. By placing an order, you agree to the following return policies and Instructions.

    All returns must include the following or it will be rejected and returned back to you at your cost:
    • Product purchased from our Newegg Marketplace store ONLY
    • Original Condition, no physical damage (exclude damages sustained during transportation)
    • All accessories, manuals, warranty registration card, etc.
    • Original UPC/serial# intact on product and on retail package (Proof of Purchase)
    • Valid RMA number obtained from website or customer service for the correct product and order (follow below return instruction to apply RMA#)

    Additional Return Requirements and Policy:
    1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold with "free-shipping", we will refund the amount of sale.

    2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.

    3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.

    4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.

    5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.

    6. Refund will be issued after our warehouse receives, inspects, and processes your return. We will refund back to your method of payment.

Return Instruction
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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